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Kings Mazda
Cincinnati, OH
925 Reviews
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December 11, 2012
I bought a Mazda 3 on December 8, 2012 and was treated so well that I have been spreading the word about this dealership. My salesperson, Jerod, was so caring and upfront about everything that I felt complet well that I have been spreading the word about this dealership. My salesperson, Jerod, was so caring and upfront about everything that I felt completely comfortable with my experience and my decision. The Finance Manager, Ian, was the BEST finance person I have ever dealt with when buying a car. This was my first experience with Kings Mazda and my first Mazda...I recommend them whole-heartedly. More
by AlisonOhio
Employees Worked With
Ian Pappenheimer and Jerod Graber, Jerod Graber
Helpful December 07, 2012
I went to a couple other Mazda dealerships before I bought my new 2012 Mazda3 and this dealership had by far the best service. Nic was very knowledgeable about the car and was able to answer all of my bought my new 2012 Mazda3 and this dealership had by far the best service. Nic was very knowledgeable about the car and was able to answer all of my questions. I ended up buying the car my first visit because of the great service and deals that were offered. Iam was also very helpful. More
by buckeye68
Employees Worked With
Nic, Ian, Ian Pappenheimer
November 14, 2012
Buying a car is never easy however my experiance at Kings Mazda was phenomenal. From start to finish the process was very smooth and professional. The sales and finance staff helped me get the car I wanted a Mazda was phenomenal. From start to finish the process was very smooth and professional. The sales and finance staff helped me get the car I wanted at a resonable price and made sure before I left that everything was set up properly. From my bluetooth to my radio stations and time on the dash board. Kings Mazda truely cares about their customers. I will definately be back for service and my next new car purchase! More
by allylc15
Employees Worked With
Jerod, Bill, Jason, Jerod Graber, Jason Sink
November 14, 2012
Steve and Ian went above and beyond in my car buying experience. In a matter of hours, they had helped me secure a certified 2010 Mazda 3 sedan marked approx. $2000 below the Blue Book value, locking in experience. In a matter of hours, they had helped me secure a certified 2010 Mazda 3 sedan marked approx. $2000 below the Blue Book value, locking in a loan with an interest rate lower than what my local banks offered, and extended my bumper-to-bumper warranty over the life of the loan (6 yrs). The car runs great, looks great, and comes with the peace in mind of both the original powertrain and dealer offered warranties. No complaints with the dealer or the product I purchased. More
by a_guy_that_bought_a_car
Employees Worked With
Steve, Ian, Ian Pappenheimer
June 30, 2012
I asked for a quote on a Mazda 3i Sport via their website and received the quote. Upon receiving the quote, I realized I had asked for the wrong car and asked the quote to be changed to a Mazda 3i Touring S and received the quote. Upon receiving the quote, I realized I had asked for the wrong car and asked the quote to be changed to a Mazda 3i Touring SKYACTIV. I received the "out the door " price. There was some haggling and a price agreed upon via email. I arranged an appointment on a Saturday to purchase the car. When I arrived, a Mazda 3i Touring SKYACTIV was waiting for me to test drive. The test drive was good and I was ready to purchase. After a thirty minute wait, I was told Kings Mazda would not honor the internet quote agreed to in email because it was less than what the Mazda 3i Touring SKYACTIV cost them. They said they did not understand that I had wanted the Mazda 3i Touring SKYACTIV instead of the 3i Sport. I found this odd considering I referred to the Mazda 3i Touring SKYACTIV link on their website two times in emails and they had the Mazda 3i Touring SKYACTIV for me to test drive when I arrived. They have all emails documented, I brought and they had them in their system. Even though the emails from Kings Mazda said they would honor the quote with a copy of the email, the sales manager said they would not honor since I did not have a signature from them. They wanted $2,000 more for the Mazda 3i Touring SKYACTIV than was "quoted" from their internet sales manager. Do not trust Kings Mazda for internet quotes. More
by dgriffin99
Employees Worked With
Mark Knox (internet sales manager), Vance and sales manager
June 18, 2012
They were very easy to deal with from the minute I stepped on the lot. I found the car I wanted and felt very comfortable with the process. stepped on the lot. I found the car I wanted and felt very comfortable with the process. More
by Jdat10
Employees Worked With
Jason, Jesse, Rob, Jason Sink
May 22, 2012
I never knew that buying a car could be so pleasant and I never knew that buying a car could be so pleasant and easy. Calvin was so easy to work with,respected my time and has done everything to help me. I I never knew that buying a car could be so pleasant and easy. Calvin was so easy to work with,respected my time and has done everything to help me. I now have a dealership for life.thanks guys! More
by Craig012002
Employees Worked With
Bob Spiers and Calvin Veasely
March 16, 2012
I brought a brand new CX7 2007 and I have had problems with this vehicle from day one. It has been making noise and burning oil. They told me that with turbo it will do that. That is not correct. I have with this vehicle from day one. It has been making noise and burning oil. They told me that with turbo it will do that. That is not correct. I have already had 2 timing chains put in and it's still making the same noise. They tell me they can't hear this noise. If you read all the complaints anyone owning one is having the same problem. Kings will not work with you. They keep saying they have to get the approval from Corp. We finally got a recall on these problems but they still will not fix it. It's like they don't know how to fix it. They won't even investigate the problem. You have to tear into the motor to find it but they won't. Everyone needs to stay away from this dearlership. More
by gbachman
Employees Worked With
Cary, Tim and Scott
August 12, 2011
My engine went bad after 26,600 miles Mazda Corp wouldn't even tear down the engine properly to investigate the problem. When I went to the dealership to inquire on the exact problem my car had they had no d even tear down the engine properly to investigate the problem. When I went to the dealership to inquire on the exact problem my car had they had no direct answer for me and were basing their decision on noises my car was making. They also informed me that my warranty was voided because I was slightly late in taking my car in for a few oil changes. After repeatedly questioning their stance on the matter the service manager Kelly became irate and threatened to have me removed from the premises by policy authority and then followed me out the door screaming at me to never return to "his shop". He's just the service manager and this is how I'm treated? He wouldn't even "allow" me to speak with the GM who was upstairs "in a meeting". I buy a $20,000 product that helps write their paychecks and I'm getting harassed because I only wanted a clear cut explanation of why my 2010 Mazda 3's (yes 2010) engine was already bad. THANKS MAZDA CORP, KINGS MAZDA, AND KELLY THE SERVICE MANAGER FOR TREATING YOUR CUSTOMERS SO POORLY. I APPRECIATE YOU TIME AND ATTENTION IN THIS MATTER. More
by jabobson
Employees Worked With
Kelly (service manager)
May 20, 2011
Bought a Certified Used 2008 CX7 on 01-13-2011, along with an extended warranty. Before I took delivery, I questioned the dim driver head lamp. I was told that was "normal." Took it in today (May 20) with an extended warranty. Before I took delivery, I questioned the dim driver head lamp. I was told that was "normal." Took it in today (May 20) because the headlight is dangerously dim and thought it might be partially burned out. The service tech put the car up on the lift, had to take the entire wheel off to access the headlamp and found that it had apparently been previously rigged with foil and duct tape and it had shorted out some wires and could have caused a fire! I have the foil and the duct tape in my posession. The service tech and the sales manager agreed that, though this wasn't a "warranty" issues, I had purchased a CERITFIED car and this was of no fault of my own. It had escaped their attention when they acquired the car before selling it to me. The General Manager, Ed Schoenhoft is a total creep. He refused to pay for it, said that I chose to buy a used car so therefore I should assume the liability and responsibility and "kindly" offered to pay for half the $875 charge!! He even insinuated that I could have rigged the headlight myself! We bought this car for our 16 year old daughter who takes it back and forth to school only. We were cautious about purchasing a safe and reliable car for her and paid top dollar for this! It had very low miles--32k. They would not release the car to me unless I paid them. So I am out $400+ and have just filed a compalint with the BBB. The attitude there, by the GENERAL MANAGER is "LET THE BUYER BEWARE." They will not stand behind what they sell and care little about good will. Buy or service your car elswhere! More
by Len/Sarah
Employees Worked With
Ed Schoenhoft-General Manager
