Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,012 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Bad experience at another dealer Car has never driven as well as it does right now thank you so much! New struts and mounts were installed.. good to know there's a dealership that loo Car has never driven as well as it does right now thank you so much! New struts and mounts were installed.. good to know there's a dealership that looks out for you. More
Excellent service, great reward program, helpful, courteous, kind and respectfull. Hours are convenient. Complementary wash is great. Affordable oil changes w service, great reward program, helpful, courteous, kind and respectfull. Hours are convenient. Complementary wash is great. Affordable oil changes with the rewards program. Thank you More
Excellent Service From Klaben's awesome service advisor team, to the clean and welcoming waiting room, you can't go wrong having your car serviced with people you can t From Klaben's awesome service advisor team, to the clean and welcoming waiting room, you can't go wrong having your car serviced with people you can trust ... More
Multiple warranty issues Jeanette from Chrysler was wonderful! She called when she said she would, meticulous follow up and helped me through a host of problems. She always ma Jeanette from Chrysler was wonderful! She called when she said she would, meticulous follow up and helped me through a host of problems. She always maintained a happy and funny demeanor. Matt-Service Manager I thought when I had to schedule and appointment with him that he would blow off my concerns especially when I had trouble duplicating the problem. Boy was I wrong! Not only was he able to ID the problem, he pointed out another aspect of it that I was afraid to bring up. Very pleasant and easy to work with. Corey Graham-Service Adviser Corey always greeted me with a smile. Had transportation or rental available when he promised it. He fielded many phone calls from me and was always pleasant and quick with a laugh. Never looked at me like I had a screw loose (even though he may have thought so) when I told him the problems I kept having. Tina Kelly-Service Advisor Only dealt with her twice, but she was fun and put a rush on getting me out of there when she realized I had just come off a 12 hour night shift. Sent transportation when promised. Transportation female-So sorry I keep forgetting her name. Picked me up on time, every time. Very pleasant and easy with conversation. Her driving was good and she never made me nervous. More
Fast and friendly I called for an appt to have a recall done, they had me in within a day, and took only 3 hrs to finish up. I called for an appt to have a recall done, they had me in within a day, and took only 3 hrs to finish up. More
Very professional and considerate of me the customer. Excellent communication regarding maintenance of my car. Joe is very personable, and he listens when I check in and check out. I appreciate his attent Excellent communication regarding maintenance of my car. Joe is very personable, and he listens when I check in and check out. I appreciate his attention to detail, The waiting area is very nice. More
Excellent customer service! This was my first visit to Klaben. The entire service experience totally exceeded my expectations. From the beginning, Tina (my service advisor), wa This was my first visit to Klaben. The entire service experience totally exceeded my expectations. From the beginning, Tina (my service advisor), was fully engaged, clearly addressed my questions and provided outstanding customer service! Because of Tina, Klaben will be the only place I have my Jeep serviced! More
Buddy is the Best I had car trouble on a road trip and Buddy was able to get me in and help me get everything figured out. Thanks Buddy! I had car trouble on a road trip and Buddy was able to get me in and help me get everything figured out. Thanks Buddy! More
Knowledgeable technician Excellent knowledgeable technicians! Respecting customer time and concern cost and time frame of service. Justin is friendly, outgoing, knowledgeable Excellent knowledgeable technicians! Respecting customer time and concern cost and time frame of service. Justin is friendly, outgoing, knowledgeable and genuinely concern, very professional and kindness nd. More
Keep me up to date on the work done on my car. I had a great experience. My car had to be kept bc check engine light was still on. I was put in a loaner vehicle. I had a great experience. My car had to be kept bc check engine light was still on. I was put in a loaner vehicle. More