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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,075 Reviews

2,075 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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July 11, 2025

Joe is always honest and makes sure we have the best outcome, he’s a wonderful person More

by mperlic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Joe is honest and goes above and beyond . He has always been awesome with us More

by mperlic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Another great experience at Klaben CJDR service. .Could these guys be more buttoned up or professional? The answer is a resounding NO! The absolute best!!! More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2025

I took my truck into Klaben for the 45K mileage maintenance. Ridge was awesome to work with. Explained everything in detail and kept me informed throughout the entire process. More

by Jeff Beck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

I feel that this dealership does a great assessment of your vehicle when you bring it in & I really like the walk through video. The service manager Joe Hilliard was very polite & professional & always t More

by Mopardave6381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

Ridge communicated very well. He responded well and advised of what steps were taken. Even when there was a minor mix up with paperwork at the shop, Ridge admitted and apologize More

by Brianallio22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your review of your recent experience at our service facility. The 4-Star rating is much appreciated, but your comments affirm where we could have done better. We welcome feedback and read every review, as they are a great resource for coaching and counseling with our team. Just know that when we give a customer the wrong perception and put them in a position of being less than completely satisfied, we take it to heart. Please continue to hold us accountable and our commitment to you is that we will continue to work at getting better at meeting, and hopefully exceeding your expectations. I and the entire Klaben team remain at your service. Thanks Jeff Bryant 330-673-3139 ext 409

July 04, 2025

Joe Hilliard and the service team at Klaben always provide excellent service and keep me aware of any issues that might arise with my vehicle More

by JSemilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

Joe Hilliard is very polite, he is an excellent service advisor. The service department always makes the required repairs for my Chrysler Pacifica in a timely manner. I give them a 5 Star rating. More

by sharon4lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Great communications and very helpful. They fixed my new Ram as soon as they could get the part. More

by PSimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Been going to this dealership on and off for many years. They are always kind and friendly and helpful. More

by HMIK17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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