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Klaben Chrysler Jeep Dodge Ram - Service Center

4.8

708 Lifetime Service Reviews

1106 West Main Street, Kent, Ohio 44240

708 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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January 18, 2020

"Justin has beyond excellent customer service don’t like..."

- Vesna Rodriguez

Justin has beyond excellent customer service don’t like to deal with no one but him when I need service for my Ram and Jeep even if you weak up in bad mood he puts you in good mood always welcomes you with a smile and always has a positive attitude.

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Recommend Dealer
Yes
Employees Worked With
January 02, 2020

"Even during the Holidays"

- Bear7

Klaben Dodge and Justin never cease to amaze. Brought my car in with an oil leak on Christmas eve. Due to the holiday, they were not able to complete the repairs that day, but they put me in a loaner and sent me on my way. Called me after Christmas when it was done and I was on my way. They indeed are worth the drive wherever you are!! Happy in Grafton!

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Yes
Employees Worked With
December 28, 2019

"I bring my ram truck to Klaben Chrysler service..."

- Mike

I bring my ram truck to Klaben Chrysler service department for all my service needs mostly routine maintenance is all that’s required. Justin always makes sure the work is done on time and with a fair price. He goes far beyond what I expect.

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Yes
Employees Worked With
December 22, 2019

"Always satisfied with this service department "

- dale8307

I am always satisfied with the work this service department does. I have used them for the past 5 years and they have always taken care of all my service issues. Justin Stinnett is by far the best service advisor I have ever dealt with.

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Yes
Employees Worked With
December 20, 2019

"Amazing Customer Service As Always!"

- LMSCC1

Both Joe and Justin were great, as usual and gave me amazing customer service from start to finish. They are always great to work with. I'm going to miss them. THANK YOU!!!

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Yes
Employees Worked With
October 31, 2019

"7 days "

- Tattoedmomma7

Had my car for 7 days,called on day 7 and a few hours later got a call back. They said they left mec2 voicemails to get my car and I don't have voicemail. So they were contacting the wrong person. First time for service here and I'm not impressed.

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Recommend Dealer
No
Employees Worked With
Nov 04, 2019 -

Klaben Chrysler Jeep Dodge Ram responded

Hello, and thank you for your candid feedback. We truly appreciate you taking the time to tell us how we did so that we can use this information to improve ourselves in the future. To read about your experience is embarrassing, and I offer my most sincere apologies. There is no excuse for this kind of break down in communication. I hope for the opportunity to speak with you further in regards to your experience, and to see if I can try to be of assistance at this point. Please feel free to contact me at your convenience, and I thank you again for your time. Matt Koch (330)673-3139 ext. 407 or mkoch@klaben.com.

October 30, 2019

"Great speedy service"

- Mia_Monty

I was greeted by the staff and I requested an oil change for my Compass. Service was amazing and fast I enjoy being a customer of klaben!

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Yes
Employees Worked With
October 29, 2019

"Oil change "

- cheneylc03

I was very pleased to get my van in for an oil change at my convenience. The work was done in a timely manner and completed without any problems. Joe makes sure I’m taken care of.

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Yes
October 29, 2019

"Always amazing"

- tfarmer2

EVERY time I need to take any of my vehicles in for service Klaben is the only service center that we will use. Our representative Justin is always professional, prompt and super reliable. Klaben and Justin make what would usually be a huge inconvenience an absolute breeze. Employees like Justin who go the extra mile EVERY time is the reason we keep coming back and will continue to do so.

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Yes
Employees Worked With
October 23, 2019

"Great service as usual! "

- BarbD

I brought my Cherokee in for scheduled maintenance. The service center was crazy busy. Despite the busy day, I was in and out in under an hour. Joe Hilliard continues to be the best service advisor around and everyone at Klaben makes it a pleasant experience.

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Recommend Dealer
Yes
Employees Worked With
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