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Klaben Chrysler Jeep Dodge Ram - Service Center

4.8

494 Lifetime Service Reviews

1106 West Main Street, Kent, Ohio 44240

495 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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October 15, 2018

"Part replacement"

- vanderbush

Very respectful and kind. Job was finished on time. Answers all questions asked truthfully.would recommend Justin to anyone. Thanks for the fast service Justin.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 14, 2018

"Everything was great, as usual. "

- MJM426

The truck was brought in for a five year inspection and they did the work in a timely manner. We also had some work done on the moon roof and this was completed satisfactorily.

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Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Matt King
October 13, 2018

"first class service"

- Ms Diamond

I appreciate the thorough, 16-point inspection Klaben does. It's reassuring to know my car is ready for the coming winter season, no matter what the weather is like. And as always, I enjoyed the comfortable customer waiting area.

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Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Matt King
October 12, 2018

"How customers should be treated"

- tfarmer2

Our service advisor Justin was awesome. He treated us with respect and made us feel important. Excellent service every time we have an issue. He makes what would normally be an unpleasant experience of getting repairs done a fast and painless process. Justin’s attitude and work ethic is what all customer service should be based around. Can’t say enough, we are happy customers.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 11, 2018

"stellar service"

- NAK

service was stellar as always. service was stellar as always. service was stellar as always. service was stellar as always. service was stellar as always.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tom Papish
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 11, 2018

"Warranty"

- TFINNE2625

Replaced defective part. Happy with the work. Not sure why I have to type twenty five words for this review to take. That's dumb.

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Customer Service
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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 09, 2018

"Been going to Joe for years"

- VAJ6

Joe always takes great care of my Jeeps! He's knowledgable about the vehicle and knows what it needs for my regular service requirements. Thanks Joe!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 03, 2018

"Justin Stinnett in service is AWESOME"

- Gnemeth

Justin took care of my Jeep's problem. I felt he wanted to make sure the air conditioning was fully working before returning my car. (As even when they replaced one problem, ran the car to make sure it was 100%, and it wasn't.). Even to the point of having to tell me I won't have my Jeep for awhile. He took care of the cost of the oil change and then above and beyondmaking sure I felt taken care of and appreciated. Justin made sure that I was very well compensated for the amount of time I did not have my Jeep. I am in a Customer Service Role and truly see his love for his job and customers. Excellent!!!! Give this boy a RAISE!

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Recommend Dealer
Yes
Employees Worked With
October 02, 2018

"EXCELLENT service!"

- LoveMyJeep

After receiving repairs and maintenance on my vehicle last week, I was disappointed with the customer service. I wasn't shy about submitting an honest review. Shortly after sending the review, I was pleasantly surprised to receive a phone call from Klaben's Michael Van Hoose and Tom Papish. I was thanked for my thorough comments and told that they would be used to improve the department's customer service practices. I soon found out that I would be the first to benefit. Tom arranged a follow-up appointment for my vehicle on the next business day. I had requested an estimate on replacing a burned-out bulb at my initial appointment - my first time using Klaben's Service Department. This request was overlooked and subsequently, the bulb was not replaced. There were also some communication issues, which caused me to be late to an event I was scheduled to attend. To say that Tom and Klaben made up for my negative experience is an understatement. They went OVER, ABOVE and BEYOND to make it right and ensure that I was a valued customer. Tom personally came to my job, picked up my car and took it to the service center to have the bulb replaced. When he returned my car a short time later, not only was the bulb replaced, my vehicle was washed and my gas tank was topped off! This complimentary (he wouldn't let me pay him) repair and extras meant so much to me. Clearly, Klaben's apology is more than lip service. Their example of positive, memorable and excellent customer service has won me over and I now have a new service center. Thank you so much for taking the time, energy and thoughtfulness to make me feel valued and appreciated! I will be back and I will be recommending your service department to others.

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Recommend Dealer
Yes
Employees Worked With
Tom Papish
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Van Hoose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 28, 2018

"Hands Down, the Best of the Best in Service. "

- GimpinAintEZ

Joe Hilliard in Service & Tom Papish, Service Manager are nothing short of Amazing! They go out of their way to make sure things are done right the first time. My 2017 Jeep Cherokee Trailhawk has never been in better hands & runs smooth as butter. I also want to say a Big Thank You to Joe Hilliard & Tom Papish & the entire Klaben Service Crew for being so professional, empathetic & accomidstiong to me & my disability. I’m in a wheelchair & they do everything possible to make sure everything is accessible & easy for me to navigate in & out of the service center & making sure I’m good to go with whatever I need. They always get me in & out as soon as possible & their follow up is the Gold Standard in Service. I would encourage everyone to take their vehicle there for service. I drive all the way from Berea to Kent to take my Jeep to Klaben & it’s well worth it. Thank so much Klaben for the sweet hook up! Steve

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tom Papish
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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