Klaben Chrysler Jeep Dodge Ram - Service Center

I contacted Artie Gissinger regarding my vehicle that had been involved in an accident. Artie was extremely helpful during the entire process. He let me know when the insurance representative arrived, answered my multiple calls and questions. Artie was very courteous, kind, patient, and gave me useful advice. I highly recommend Artie at Klaben Body Shop. Artie deserves a commendation for outstanding customer service!

I came in for a schedule for a oil change and 2 recalls on my 2018 Chrysler Pacifica. This is my first time visiting this service center. I was greeted by Ritchie (the one who made my appt) I waited in the waiting area with water, coffee and Donuts!! There ended up being a 3rd recall. Such a wonderful experience. Thank you Klaben Service and Ritchie I will be back!!!!

Dear Klaben Service... I called Corey Graham about 5 days before my wife, oldest daughter and one of our grandsons planned to take a trip to visit close friends in Virginia. Our Grand Cherokee had an issue with the front windshield washer fluid not spraying + I wanted to get all of the fluid levels, tire pressure, etc., checked for the trip. While Corey told me Service was already booking appointments 3 weeks out, he found an early morning appointment and was able to squeeze the Jeep in. Since purchasing our Jeep from Don Jacobs back in April 2017, the customer service experience with all of the folks at Klaben has been nothing short of outstanding. With front-line, customer-centric and caring personnel like Corey Graham, I will continue to make the 45 minute drive from Broadview Heights for all of our Jeep needs. Corey could have held his ground and simply stated he just couldn't accommodate the short notice service appointment; however, he realized that with a long trip around the corner it was best to have everything checked out and the sprayer fixed. Thank you, Corey and thank you to a wonderful Klaben Team!! Continued Success, Pete Tama

Tom papish makes sure service dept. Gets my oil changes done quickly. Before he was helping me, i would ask for 7am appts. Because I knew I would be waiting anywhere from 1.5hrs or longer to just get an oil change on a Saturday morning. So i would be up by 6 am on my day off, and not get home til 9ish. Unacceptable, Tom has taken care of that, i get in and out in less than an hour.

From the moment I pulled in, I was greeted with a courteous, polite staff member. I really enjoy coming here! I’m always told approximately how long my visit will take, if there are complications and more time is needed they come out and inform me as soon as possible! Corey has always been super nice and helpful. Even though it’s a little far for me to drive, I wouldn’t go any where else! Thanks so much!!

Your service department is the best! I’m always in and out in a timely manner. Keep doing a great job and I will continue coming back.

Joe was so great to work with. The service center was very busy but he kept me informed on the progress of my vehicle. I will continue to take my care to Klaben for service!

Justin set up a basic maintenance; oil change, fluids, tire rotation, before a trip. Finished quickly, made for peace of mind on my trip. Thanks!

Joe is excellent to work with, they did a great job with my vehicle and an even better job taking acre of me and my concerns.

Service was excellent - finished on time, they took me to work and picked me back up. They listened to my description of the problems - cruise control intermittently not working, and charging port not working - and diagnosed and fixed the problems. Another area dealer could not fix an "intermittent problem" because it didn't happen while they were looking at it. I asked if Klaben had a keyring with their name & phone number on it, and they said they can't get them any more, but suggested I ask for that if I do get a survey.