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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,147 Reviews

2,147 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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October 12, 2016

Everyone was great They took care of me as soon as I arrived. And found it would take a little longer than they thought and gave me a ride home. Mike was great More

by kumn41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Thames
October 10, 2016

another good experience at Klaben Klaben's thorough vehicle inspection uncovered some issues with my brakes that were addressed before I had problems. This is why I always go to Klabe More

by Ms Diamond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2016

My Service Team Always great and friendly service. Justin Stinnett is always so helpful. I have been working with Justin for over three years and he always has a sm More

by Roxanne Eye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
October 06, 2016

Vacation chedk Oil change and vehicle inspection for vacation trip. Back brakes replaced per recommendstion. Work completed in a timely manner. Justin as always took More

by DAR617
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
October 05, 2016

Best service around. I had a horrible experience at falls dodge. Your service personnel were extremely friendly and quick! They found the problem and had the car back to More

by JJREED30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Graham
October 05, 2016

Long wait Needed a few things looked at and had an appt. had an oil change and tire rotation done. After 2 1/2 hrs was only able to get the oil change and tire More

by tccaly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
Oct 05, 2016 -

Klaben Chrysler Jeep Dodge Ram responded

Hi Terry, I just want to thank you for taking the time to provide us with a review regarding your most recent service with us. I apologize for us not meeting your expectations. If there is a time that would work that we could possibly get you another vehicle to drive and handle the mirror issue and brake squeak issue for you please let us know. Anything that we can do to make this as convenient for you as possible, we will do. My name is Mike VanHoose and you can reach me at 330-593-6871, or email me at mvanhoose@klaben.com. Again, thank you for your feedback and I apologize for not addressing all of your concerns on your last visit.

October 05, 2016

Awesome Experience The Klaben Team are very polite and mannerly, they treat you with the utmost decency, explain what the problem is and how they are gonna fix it and th More

by SAMWORKS93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
October 05, 2016

Accustomed to the great service Klaben offers. We've grown accustomed to the great service Klaben offers. In particular being able to communicate with one individual. In our case, Justin Stinnett More

by RDORNETTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
October 03, 2016

Maintenance Everything went smooth as normal. They were able to get me in right away. Just wish it didn't take 2 hours for an LOL change and tire rotation. More

by Akeele6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
September 30, 2016

Joe was fantastic We were up in Ohio from South Carolina pulling a 42 ft trailer when the RAM 2015 3500 was having intermittent starting problems. We really appreciate More

by Cdunnje
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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