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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,019 Reviews

2,019 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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December 14, 2023

Logan kept me informed every step of the way and was very knowledgeable. Would highly recommend requesting him as your service writer. More

by cdldriver21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis, Logan Rich, Danny Gauthier
Dec 14, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your honest feedback with us. It means a great deal to us and is shared with our entire team. We reflect on its content for important takeaways in what we are doing well as well as areas needing improved on or addressed. Your kind words serve a source of encouragement and affirmation that our culture is alive and well! We strive to be the absolute standard in customer service. While our people certainly made a difference it appears from the overall rating that we could have done better. Would you have a moment to speak with me? It is not my intention to be a pest but instead gain additional insight into our collective failures. I look forward to speaking with you! I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

December 14, 2023

Great place to take your vehicle as well as to purchase. Service staff is very helpful. They either have the answer you need or will look into it for you. Joe Hilliard is the best. Thanks Joe for taking bot More

by DKAPSAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

Service advisor Joe Hilliard was excellent i n handling oil change and tire rotation on my jeep More

by Charger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

We brought our van in for an oil change. The tires were very low on tread. I felt like Joe really listened to us and made this a great experience for us. He always goes the extra mile. We tr More

by zila311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

Joe is a wonderful person ! He has helped me and has always been amazing to work with. Joe is always kind and sweet ! Joe is the best service person I have ever trusted with my More

by bellah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2023

Over the years I have been talking to Joe as a friend and service writer. He has always gone 'above and beyond' to satisfy my concerns and schedule my vehicle as soon as possible to to take care of any issue More

by luckyshot41
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2023

Amanda was very professional and worked to make my experience a positive one. Thank you! More

by Don’t know what this means
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
December 09, 2023

Amanda took care of the needs on my Challenger. Time frame isn't very important to me, however she kept in communications even with delays from the strike causing part delays. Thank you Amanda and More

by DXU
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
December 08, 2023

I was kept well informed throughout the process while my wrangler was in for service for a charging issue. More

by Olive
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Arnold, Amanda Davis, Logan Rich, Kara Semety
December 06, 2023

Great service! We were in and out quickly, and three got us in right when we were scheduled. Kara even called us a couple days after just to make sure everything wa More

by ryoussefi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
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