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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,027 Reviews
Call Service Center (330) 673-3139

2,027 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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June 06, 2023

Amand Davis was great to work with. I felt very heard and appreciated as a Klaben customer. She took the time to talk through everything with me. Very friendly, helpful, and knowledgeab More

by gjs2021Pacifica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
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June 06, 2023

Niki Ridley was very helpful in explaining all details. Very professional and knowledgeable. I was very pleased with her service. More

by Cbattle076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
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June 03, 2023

I have always had great service and experience with this dealership. From the sales center to the service center and including the body shop. More

by lettercarrierdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Davis
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June 01, 2023

Excellent service by the whole team. Fit me in without appointment and Matt was fantastic. More

by jordanlcoughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
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June 01, 2023

Best service department at a dealership that I've ever had! Nikki in service followed thru and up on daily basis. Couldn't be happier More

by rgordyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
Report | Print
June 01, 2023

Amanda Davis is top notch and so helpful! Go see her when it’s time for you to get your vehicle serviced! More

by joanne_donaldson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
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May 31, 2023

Friendly staff and good service typically performed in a timely fashion. Will continue to use Klaben. More

by davidfarris27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis, Dave Spindler
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May 30, 2023

My vehicle took 3 days to repair. Brand new car should not take that long More

by harborpets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Arnold, Matt Caldwell
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May 30, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. Your positive marks for members of our team, as well as your recommendation are greatly appreciated. Your overall rating of 4 stars, as well as your comments, clearly tell us that we have room for improvement. We should have done a better job of communicating with you regarding your expectations when it came to the length of time it took to repair your vehicle. That being said, I would welcome the opportunity to speak with you directly so that I can gain further insight into your experience. This will allow me to share with our team, what we could/should have done differently. To many, a 4 star review is acceptable. It is not unacceptable to us, it is simply that we strive to always exceed the expectations of our customers, and when we don't, we look for opportunities to improve upon processes that will benefit our customers. I am unable to determine your contact information based on your title of this review, so if you could reach out to me, this would also be greatly appreciated. I owe it to you to hear from you directly and to also see if there is anything that I can try and do for you at this point. I will end by thanking you again for your feedback, while hoping to hear from you soon. James Arnold, jarnold@klaben.com, 330-673-3139 ext 409.

May 29, 2023

Amanda has been very helpful. She works hard to make sure things are done right. More

by jenp1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
Report | Print
May 29, 2023

Amanda has been very helpful. She works hard to make sure things are done right. More

by jenp1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
Report | Print
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