Klein Honda

I needed a new car, so my boyfriend & I decided to stop in. We came in looking to buy used, but after seeing the new cars Phan went to talk with the sales manager about price, & we got a decent price stop in. We came in looking to buy used, but after seeing the new cars Phan went to talk with the sales manager about price, & we got a decent price on a new 2013 Civic coupe. Klein Honda also offers 2 years of service for free with all of their new Hondas, which is really great! I was very happy with my experience here, Phan was a really nice guy, didn't try to pressure us into anything we weren't interested in & really took what we said about the cars we looked at into consideration. I would purchase a car from them again if I had Phan as my sales guy. More

I have all my cars serviced at Klein and overall the service has been pretty good. So I thought I would give the sales part a try when I decided that I wanted to trade in my diesel truck and get a Ridg service has been pretty good. So I thought I would give the sales part a try when I decided that I wanted to trade in my diesel truck and get a Ridgeline. I have had a number of contacts with Gina who wants me to trade in other vehicles so I filled out an online form and sent it off as her phone was busy. I was contacted by another person, Ryan, who was in Internet Sales. I talked to him on the phone and told him that I was considering a trade-in of my diesel truck if the numbers were right. He told us that Klein could do that so I made an appoint met to come by. I showed up with my wife and was greeted by one of the many sales staff. This person was special in that he was unkempt with a wrinkled shirt and shirt tail hanging out. I asked for Ryan and the salesperson got Ryan who then told us that he only made contacts with folks and then handed us off to a salesperson. I was not told of this by Ryan on the phone. So we were left with Mr. Unkempt. I explained to him that we had been looking at the Ridgeline for a year, was ready to buy and that I was considering a trade-in of my diesel truck if the numbers were right. I also asked him not to play games with me. Mr. Unkempt asked me what colors I wanted and insisted in looking on the lot despite the fact that I already knew what I wanted. When we returned from the lot he then informed us that if we did not make an offer on a car right then, then Klein would not consider looking at my truck for a possible trade in. We explained that we would not be rushed into anything and our previous conversation with Ryan to no avail. So we walked out. On the way home we called Ryan and explained what happened. He had an assistant sales manager call who tried to get us to return. Said he would personally handle the matter. We said no as it was dinner time. The next day I got a generic email from the overall sales manager asking if my visit had been satisfactory. I replied in detail. No response. To date over a week later there still has been no response. Gina contacted me the next day and I told her what happened, she read my email to the sales manager and convinced me to come in so they could appraise my truck. Turns out Klein had no clue as to how to appraise it but planned to but it on a dealer net to see what dealers would pay for it. I did so but advised her that I already had an appointment with Kirkland Honda, a contact made through the Costco auto purchase program. I ended up purchasing through Kirkland Honda and trading in my truck there for the same price as was later offered by Klein. Based on my experience I cannot recommend Klein. Sine I never got a response from their management from my email I had to wonder if they really care at all. More

It was rte most painless and pleasure experience ever! They gave us the promised price, all the paperworks were done so fast. Igor was so knowledgeable, friendly and patient. I would highly recommend Igor They gave us the promised price, all the paperworks were done so fast. Igor was so knowledgeable, friendly and patient. I would highly recommend Igor Demchenko to anyone looking for a personable salesperson. More

Went in last minute for an oil change/service before a long trip. Service person was fast, pleasant and got me in and out in no time. long trip. Service person was fast, pleasant and got me in and out in no time. More

We made a decision to purchase a good gas mileage car that was towable behind a motorhome. As part of our conversation with Boyce (salesman) we made it clear that four wheel down towing was mandatory. He that was towable behind a motorhome. As part of our conversation with Boyce (salesman) we made it clear that four wheel down towing was mandatory. He told us that FIT was towable. We purchased the car and because we wanted a NAV system they agreed to have one installed. Then it was determined that the FIT was not possible to install after market. They then found a unit in Portland and had it brought in and we gave the first car back and bought the NAV equipped car. We then decided to have the tow system installed. We then found out that the 2013 FIT was not towable. I phoned Honda customer service who verified that was true. We then went back to the dealer and told them the news. They asked what we wanted and we said a towable car. It turns out that the HONDA CRV was the unit that fits the bill. They had several level models on the lot and we looked at them all and the one that was equipped like we wanted was the model EX_L. We agreed to look at that one and Mr. Blankenship acting in the role as Sales Manager did the numbers. Understanding that we had spent the day there and had spent plenty of time in the waiting room and did not want to break the bank, listened to his offer. While I could pay the monthly and did not like the end amount, we decided to do it. When we then went to "Finance" it all took a turn for the worse. First the Credit Union we deal with was also available to Klein. The Person "Mark" urged us to look at another CU with a better rate. Sounded good so we did. When things were printed up, it was a higher rate. Anyway, we proceeded to get the xxxx out and get something to eat. We took our new CRV and went for food. Later I perused the numbers and I find he charged us the Window Sticker price. After all they put us through it seemed that they would give us a price break. We were astounded at being charged the full window sticker price. We were not really assured that we were treated well nor with any slack for what we had gone through. In summary, the extended wait times in the waiting room, the high speed financial manipulation, the obvious price gouge and the overall experience leaves us with a bad taste in the mouth and hence the very low rating. We spent a very long day there and are still wondering if we Had a "Friend in Everett". We love the Honda CRV. It is an exceptional vehicle, we will just not repeat the process of buying at Klein Honda again. More

Went in for an oil change - they were friendly and service was fast and reasonably priced. And I was pleasantly surprised when they didn't try to upsell me on a big service package! Would definitely r service was fast and reasonably priced. And I was pleasantly surprised when they didn't try to upsell me on a big service package! Would definitely recommend and go back. More

Rachel Pitman was wonderful she answered all my questions, she was kind and courteous. She also helped to explain what exactly it was I was paying for.And explained what the suggested future work questions, she was kind and courteous. She also helped to explain what exactly it was I was paying for.And explained what the suggested future work to be done was and the costs. She was honest and sincere with a contagious smile.on my next visit I hope to have her as my service rep again. As far as the work it was done quickly and the car runs great. More

I would not recommend this dealership to my worst enemy, their customer service is horrible, they only care about getting the most out of you and they will give you the worst possible deal you could get. I their customer service is horrible, they only care about getting the most out of you and they will give you the worst possible deal you could get. I really had such a negative experience at this place and so many things are wrong with this place that i would not know where to start. First of all they were trying to sell us a car for more than they had it advertised for. We had to get back our trade in and they returned it in horrible condition, we had to pay a lot of money to get our car detailed. Mark (the finance guy) does not even try to be nice to people, when i asked for his phone number as i was dropping off some checks for the down payment on a car, he simply told me, your husband has it. My calls were never returned and nobody took responsibility for anything. You should be working as a team and you should really work on your customer service skills. Have some respect and consideration for your customers! More

From the time I first walked on the lot, I already knew what vehicle I was going to purchase. I had done my research ahead of time and all I needed was the right salesperson. Nick was very knowledgeable in what vehicle I was going to purchase. I had done my research ahead of time and all I needed was the right salesperson. Nick was very knowledgeable in the vehicle I wanted. He answered all the questions I had and brought to light several facts that I was not aware of in my internet search. I knew the color's I did not want on my vehicle, blue was one of them. He encouraged me to take a chance and see the Twilight Blue, and I loved it. It was the most beautiful blue I have ever seen. I now own that Twilight Blue Honda crv, and I am so excited about my purchase. Nick was polite, factual, patient, and understanding of my needs. By the second visit, I knew he was the salesperson I would be working with. On that visit, a week later, I was walking up to the front entrance and he welcomed me by name. We had no previous appointment made for that day, I just dropped in, unannounced, I was impressed with that form of customer service, we had only met once before. The transaction was smooth and "painless" as they say. I would highly recommend Nick Dent to anyone looking for a personable salesperson. I am a very proud owner of a Honda crv from Klein Honda of Everett, with the help from Nick! More

I went there on a Saturday morning to do an oil change and I didn't know that I needed an appointment on Saturdays. The customer service rep. at the service counter was very polite and told me that they w and I didn't know that I needed an appointment on Saturdays. The customer service rep. at the service counter was very polite and told me that they would do the oil change, I just had to wait a little longer. I was very pleased with their customer service and I also was happy that I had found a coupon in the website. Thank you More