Klein Honda

I loved the staff at Klein Honda. Our sales person (Woody)treated us more like a friend than a commission. Even thought we did not leave the dealership until close to 11:00 pm, Woody stayed behind to (Woody)treated us more like a friend than a commission. Even thought we did not leave the dealership until close to 11:00 pm, Woody stayed behind to help me clean out my possesions from our previous car. The rest of the staff was very friendly and went out of their way to make us feel comfortable ad satisfied with our purchase. More

The buying experience was very nice. Our two young boys even had a great time, drinking hot chocolate and coloring. The sales representative, JW, was excellent. He thoroughly reviewed accessories and fin even had a great time, drinking hot chocolate and coloring. The sales representative, JW, was excellent. He thoroughly reviewed accessories and financing options. It was definitely the best car buying experience I have had. I first contacted Klein Auto online looking for a 2011 Civic EX-L. Ryan Turner and Shain Partrick were both very responsive to my inquiries. Both worked with me to give me all the information I requested and even additional information that made the decision process very easy. More

I had a good experience. Te finance person was a little pushy but the salesperson was great. I came looking for a new car and did not fill prssured but was listened to by the salesperson. The finance per pushy but the salesperson was great. I came looking for a new car and did not fill prssured but was listened to by the salesperson. The finance person was not what I like. He was not listening to what I was saying and just kept saying I could pay something I didn't want to pay. More

We had a great experience buying our used car. We got a great price and a great used car. That is why we have returned a second time to purchase our vehicle. JW was great, but honda cars sell themselves. great price and a great used car. That is why we have returned a second time to purchase our vehicle. JW was great, but honda cars sell themselves. Thank you JW for putting up with me. I know I was hard to please but I am very pleased and felt like we got a great car. More

Everything went well. We were pleased with the service. The only thing that I thought was rather odd was when I went to pick up my seasonal matts and the person who put them in did not take out the carpet. The only thing that I thought was rather odd was when I went to pick up my seasonal matts and the person who put them in did not take out the carpet. He folded over curled the mat up against the front passenger seat. More

We were in the first day of checking out the market for cars to replace one of our vehicles. Klein Honda was about the fourth dealership we visited. We had no intention of buying yet, but just wanted to cars to replace one of our vehicles. Klein Honda was about the fourth dealership we visited. We had no intention of buying yet, but just wanted to see what the Element was like. J.W. was fun and friendly, and did not come across as a pushy "car salesman." He showed us a lightly used Element, which wasn't too far over what we planned to spend, and we rapidly realized it was just what we wanted. So maybe he is more of a "car salesman" than we thought! We bought the car on the spot, and have no regrets. We are sure we will love our Element for years to come. More

Entire car purchase transaction was pleaurable and no pressure. Received excellent sales service and finance. Completely painless. Have been raving about Klein Honda since we bought the car and would pressure. Received excellent sales service and finance. Completely painless. Have been raving about Klein Honda since we bought the car and would highly recommend going there for your next Honda More

I came in to trade in my vehicle, a 2010 element and dealt initially with ryan in internet sales. Ryan gave me a rough idea of what my trade in was worth and gave me an assurance we could work something dealt initially with ryan in internet sales. Ryan gave me a rough idea of what my trade in was worth and gave me an assurance we could work something out in my price range. When I arrived Ryan intorduced me to JW who took me out to test out the pilot i was interested in. i got a great feeling from JW, and while he was a salesman trying to make the best deal he could, I didn't feel pressure or swindled at any point. When we came back to dealership to talk price I gave JW my max payments and downpayments and he met up with Ken in finance to begin that process. While it was a difficult deal to work out they found a way. Ken brought me in, explained the deal and walked me through my options. He told me what might change and what would not pending his submission to various banks. I left with my pilot, when i initially planned on leaving with nothing and just exploring my options. I felt great about the purchase and about my treatment. The best part was a call a few days later when Ken informed me that they found a bank to accept our dealm but that it would have to be restructured in my favor. Again Klein Honda did what they had to do to make the sale happen, and to not change my limits on money down or payments. I had a great experience with JW and Ken, and would absolutely reccomend Klein to a friend. More

I visited Klein Honda on two occasions the month of January 2011. On the first visit I brought along my daughter for whom I planned to purchase a new car. I met with Jared, and we looked at a number of January 2011. On the first visit I brought along my daughter for whom I planned to purchase a new car. I met with Jared, and we looked at a number of different vehicles. Afterwards, I thanked him for his time and explained that we would also evaluate other manufacturers - namely Toyota. After kicking a few more tires my daughter decided she liked the Civic the best. So, the following weekend I stopped by Klein again and met with Jared. After brief discussion I made a very reasonable offer, which Jared suggested would not be a problem accommodating. At this point I should mention that each of the last 5 new cars I have purchased I have done so through email. In other words, I was breaking protocol primarily because I thought I had established an adequate relationship with Jared (e.g. he understood price was #1 on my priority list and wouldn't jerk me around). Well, I was completely wrong. After the 3rd back and forth trip to the "sales desk" my patience was fully taxed. On the last trip a sales manager took Jared's place and assumed "negotiation" mode, asking to remove the trunk liner and floor mats. I wasn't looking to negotiate, I was looking for a yes or no - no need to waste my time when I knew I had offered a more than reasonable price given what my research suggested Civics were selling for locally. I politely declined and turned to leave when the sales manager shouted out that we had a deal. Needless to say, I didn't feel "warm and fuzzy" about the prospect of having to deal with Klein in the future to handle service, so I declined again and left. Soon afterwards I contacted several other local dealers via Edmonds.com and within 30 minutes I had an offer literally $1,000 less than my offer to Klein after adjusting for Klein's dealer add-on. An hour later I had an even better offer which was soon matched by the first. Just to be clear, the ratings I have entered are not a reflection of my experience with Jared. I thought Jared was fine to work with, he was just caught in the middle of myself and an excessively greedy sales manager. Oh, and a note to the sales manager - I have decided to buy a second new Honda for myself within the next week or two. Guess where I won't be making my purchase. More

I purchased a brand new 2010 Honda Pilot in 11/09. By 2/12/2010 I found it was unsafe and had been since Klein had my dvd player installed by Car Toys (dvd player sold to me by Klein yet installed throug 2/12/2010 I found it was unsafe and had been since Klein had my dvd player installed by Car Toys (dvd player sold to me by Klein yet installed through Car Toys). Install tech spliced into my airbag power supply to power the dvd player. This shorted out my airbags, voiding my warranty (manufacturer and extended that I purchased for $2700). on the airbag system. Klein denied the issue stating there was no way the splice happened, that the person (another Honda dealership with no motive to lie) that diagnosed the problem was lying to attempt to make money (when in fact the other dealership made no effort at all to make money from this situation). Klein then told me all they would do is replace the airbag shorting out which would do nothing as the dvd player would still be spliced into the power line and short it out again. Klein would give me nothing in writing guaranteeing their repair would really fix my car or that my warranty would again be in place (they stated they couldn't guarantee the warranty but would guarantee the airbag themselves but would not put that in writing either). I was forced to go buy another new Pilot (from another dealership) to ensure my family was safe and my warranties in place. This cost me thousands of dollars to do. By the time Klein finally admitted to the damage caused to the car I bought from them I had my new car. The damage was ~$7000 and they profited from this repair because their shop did the repair and Car Toys paid them to do it. They also attempted to profit a third time off their mistake by trying to fix this situation by selling me another new car from their inventory. Worst experience ever. They think they did wonderful by me by finally getting my car back to me repaired.....I got it back (nearly 30 days later) with trim pieces missing all over on the inside, black smudge marks all over the place, dirty in general, and was told to take it to another Honda dealership to have the trim work repaired and have that dealership bill Klein directly. I didn't receive an invoice for the work they did for over six months from the time I got my car back. I have had to file complaints with AG and BBB just to get response from the gen. mgr. Tom Hunt. I put a negative review of Klein on citysearch.com and was offered $500 by Mr. Hunt to remove it. More