Klein Honda - Everett Service Center

I bought my 1st Honda at Klein in 2002 after owning and swearing by 3 Toyotas. I was having my Odyssey serviced for timing belt so had time to wait (I live in Seattle but drive to Everett for all of my ser swearing by 3 Toyotas. I was having my Odyssey serviced for timing belt so had time to wait (I live in Seattle but drive to Everett for all of my service). Started looking at cars with better gas mileage but didn't want to spend the $25k +. JW suggested looking at a used vehicle, I had never considered or bought used before. Went on a test drive and liked the 2007 Civic. So I bought the Civic from JW - he was new on the job and I felt sorry for him - just kidding!! JW was friendly, helpful and professional. I also purchased the additional warranty - was glad to see that Klein was standing behind their used vehicles. Now I own 2 Hondas to my amazement. Enjoy my baby, the Odyssey, and am getting attached to my Civic now too. It continues to run beautifully with a couple of long road trips. As a single woman, I need the security of a new vehicle and was surprised that I am just as confident in my used Civic. Looking forward to many uncomplicated miles. Thanks!! More

Jeff doesn't know how to talk to his customer. He is very rude and illogical in his talk. He asked me to bring my car for repair which I brought recently and kept the car for 2 days and then he returned t rude and illogical in his talk. He asked me to bring my car for repair which I brought recently and kept the car for 2 days and then he returned the car to me saying he cannot do the service More

Towed my 1998 Honda Accord (92,000 miles) into dealership. Reno called back and told me I have a bent rod and water in the engine. He recommended a new engine at the cost of $3700, claimed my car dealership. Reno called back and told me I have a bent rod and water in the engine. He recommended a new engine at the cost of $3700, claimed my car was worth nothing if I did not fix it and worth $9000 if I changed the engine. Blue book stated car worth in excellent condition was worth $6000. I had him talk to my husband and then his value and story about bent rod started to change. Refused to let him work on car and had it towed to another auto repair shop. New shop said I probably went through a big puddle and sucked water into the air intake. Removed water, changed oil, air filter and spark plugs. Received car two days later and runs perfectly. Honda dealer wanted to scam me into getting new engine when it was not needed. I will never return to this dealer. RIP OFF. More

The navigator system in my new Accord was on the fritz. It was still under warrenty and said it would take 2 parts. They couldn't get the 2nd part for about a month. I told them I'm about to make my firs It was still under warrenty and said it would take 2 parts. They couldn't get the 2nd part for about a month. I told them I'm about to make my first payment on a faulty car, and that they should take the good parts out of another car on the lot. After going to the dealer manager, they finally took care of it. If I did my customer service the same way, I'd be out of business. More