Koch 33 Toyota

Best experience ever After shopping at many local Lehigh Valley dealerships over the past two months, I accompanied our son to KOCH 33. He is a 21 year old college stude After shopping at many local Lehigh Valley dealerships over the past two months, I accompanied our son to KOCH 33. He is a 21 year old college student who needed a safe, reliable, and affordable car to commute to school. He was purchasing independently, so he had a set price in mind that would achieve a suitable monthly payment that would work with other college expenses. We knew this might be tough criteria to fill. When he had told other dealers what he wanted to put down and what he could afford in a monthly payment, they were coming back with payments 50 to 75 dollars higher than he could afford. We also met many clever salesman, but not a lot of real people, until we went to KOCH 33. We made an appointment to view a pre-owned Subaru Forester at 11:15 am. We were assigned to Oscar Alarcon, who would be our salesman. Oscar sent a video introduction and made sure that the car was pulled around in front of the Toyota building when we arrived. It even had a Welcome tag hanging from the mirror:). Oscar was truly down to earth and professional. He related well to both my son and I. We felt that Oscar was both genuine in his determination to help find a vehicle that fit our son's needs, and the utmost professional in working out a price and payment that would be comfortable for him financially. Oscar was the most honest and amicable salesman that we have met in all of our purchase experiences. There was no pressure, a lot of friendly conversation, honest consideration of our son's needs and financial ability, and prompt negotiation. Oscar is also bilingual, which further impressed us! Oscar accompanied us on a test drive of the vehicle. We were impressed by the presentation, cleanliness and overall product. Needless to say, our son purchased the vehicle by 5 pm! We also worked with Nick on financing and price. He was professional, and clearly outlined all options. He exemplified KOCH 33's commitment to customer service. Additionally, although each vehicle sold comes with a different warranty, he received a dealer mileage warranty up to 100, 000 miles, regardless of how long it takes to achieve that mileage. The car was cleaned thoroughly upon pickup. The entire process was seamless. I would wholeheartedly recommend KOCH 33. Both the product and service were superior :). KOCH 33 is truly a customer oriented, community minded, relationship building dealer! Thank you so much for your service! More

Rite on time My experience at Koch 33 went very well. Oscar Alarcon took great care of me. He was responsive and attentive to what my needs were and quickly made t My experience at Koch 33 went very well. Oscar Alarcon took great care of me. He was responsive and attentive to what my needs were and quickly made the deal happen. Management was also very friendly and assured me that the truck I was buying was a great truck. All said and done I am very happy with my experience and look foreword to the service side of Koch 33! More

July 9 2018 Reason for service appointment was certain lights stopped working. Front left turn signal light and left daytime run light were restored to working s Reason for service appointment was certain lights stopped working. Front left turn signal light and left daytime run light were restored to working service during visit. Koch conducted further inspection and I had them complete their following recommendations: Air induction service complete. Cabin air filter replaced. 4 wheel alignment done. More

Great Service! The service at Koch 33 is always excellent and it’s the main reason we buy our cars there. The waiting area is comfortable and the service consultant The service at Koch 33 is always excellent and it’s the main reason we buy our cars there. The waiting area is comfortable and the service consultants are always very friendly, knowledgeable and accommodating. More

Great service! John Salvo was extremely professional and courteous! Great service in a timely manner! Service department is run in a very efficient manner. Very plea John Salvo was extremely professional and courteous! Great service in a timely manner! Service department is run in a very efficient manner. Very pleased with my 2017 Rav! More

Very professional and friendly. This was a good overall experience and Oscar was easy to deal with. I would recommend him and Koch33 for their professionalism and friendliness. I wou This was a good overall experience and Oscar was easy to deal with. I would recommend him and Koch33 for their professionalism and friendliness. I would definitely consider getting the next car from here. More

Worst service ever Had a 2pm appt on a Saturday for, oil change tire rotation and inspection. After 2.0 hrs was advised they are almost done now. After 3 hours Service a Had a 2pm appt on a Saturday for, oil change tire rotation and inspection. After 2.0 hrs was advised they are almost done now. After 3 hours Service advisor Ryan gave arguementative non sensical excuses and said I will be done before the 3.5hrmark. Service advisor John thn proceeded to have Ryan generatate another customers pprwork before mine. Both advisors unprofessional, unknowledgable certainly not worth the $2000+ I spend on service annually.I was finally released at 5:40pm with 3 tires rotated according to Ryan, failed inspection, and oil change. Terrible job, BTW, while sitting in waiting room overheard another customer state to his service advisor "You been jerkin my chain all day." This is not a single account. Koch needs to start cleaning house. Instead of polishing windows. And seriously $40 to plug a tire with nail?? Little things How does one rotate 3 tires, boggles my mind? Only gave 1 star because 0 was not option More

Honest and great sales person Jake is very honest and professional. He would take his time and answer any questions you might have about the vehicle you are planning to purchase. Jake is very honest and professional. He would take his time and answer any questions you might have about the vehicle you are planning to purchase. I have dealt with Jake twice and every visit to Milham/Koch went smooth thanks to Jake. More

New 2018 Camry Went to Koch Toyota to purchase a New Camry. I am a repeat customer. New Toyota building is spacious, clean and the people are pleasant. My sales rep Went to Koch Toyota to purchase a New Camry. I am a repeat customer. New Toyota building is spacious, clean and the people are pleasant. My sales rep Tony Bryant is pleasant and a gentleman. No pressure and very comfortable to work with.Steve Quinn More

They treated us great. The guys really spent time to get the financing where we were comfortable. I emailed with a question, got an answer same day. We were there a long t The guys really spent time to get the financing where we were comfortable. I emailed with a question, got an answer same day. We were there a long time. Wish they told us about snack machine. Found it when I went to the bathroom. More