Koch 33 Toyota

Let down My wife Melissa Scholz,bought a certified pre owned 2013 Ford fusion,after safety inspection,we drove of lot thinking the tires where at rating of 50% My wife Melissa Scholz,bought a certified pre owned 2013 Ford fusion,after safety inspection,we drove of lot thinking the tires where at rating of 50%around the car,now after adding 7000 miles we had oil changed and found out the front tires where at about 40% and the back tires were bald,well how the he'll did that happen since this is a front wheel drive,so we went in on Saturday ,11th 2017, and argued for a change of tires on them,since we bought the car for $25,000. And our payments are over $350 a money,i think asking for a couple of tires wouldn't Brake there bank,well they told us no,but told us if we go to a private dealer and buy tires ,they will put them on for free,lol,thats bad business,they don't take care of there customers at all,don't but from them,bad bad bad decision,poeple More

Terrible Scheduled a week a head of time for a 3 o clock appointment for an hr. And a half, tops service on my car. I show up 3 and a half hrs. Later and they Scheduled a week a head of time for a 3 o clock appointment for an hr. And a half, tops service on my car. I show up 3 and a half hrs. Later and they tell me they didnt even start working on it yet. Very disappointed. Ill never go again. More

Had the best vehicle purchase I have ever had. The staff at the dealership were helpful and efficient. Jeff Vinson and his associates strive to help you make the best purchase for you without any p The staff at the dealership were helpful and efficient. Jeff Vinson and his associates strive to help you make the best purchase for you without any pressure. More

Great listeners and customer service I had the best treatment and experience at Koch 33 Toyota dealership. Staff agent sales consultant Tony M. Bryant listened to my needs and my wants. I had the best treatment and experience at Koch 33 Toyota dealership. Staff agent sales consultant Tony M. Bryant listened to my needs and my wants. He worked hard and didn't quit until I got the car I not only needed but wanted. I asked for a car that was suitable for bad weather and great durability and also a match for my income. He made sure all of that was taking into consideration and he met all of my expectations. I left there with no complaints. All my questions were answered. We went over the math and I am a happy customer. I recommend his services to anyone looking to buy a vehicle. I really needed a new 🚗 and I got ??! Happy driver here. He is an amazing compassionate caring certified sales consultant! He needs more than a 5star rating! God bless his soul🍾🍷go see Tony for your next car purchase. More

Review Brandon worked very hard to get us the car we wanted. He made sure to have activities ready for my son when we had to do the paperwork. It was very Brandon worked very hard to get us the car we wanted. He made sure to have activities ready for my son when we had to do the paperwork. It was very much appreciated. More

Negligent Service Dept.! GO to Bennett instead, stay away They get one star because when I bought my vehicle I had no issues with the sales staff. If you are considering buying a vehicle from them DONT. My h They get one star because when I bought my vehicle I had no issues with the sales staff. If you are considering buying a vehicle from them DONT. My husband and I bought our cars around the same time. We wanted to be loyal toyota owners so we wanted to find a loyal dealership. We decided to test the waters he went to Bennett I bought from Milham. DO NOT BUY FROM MILHAM, GO TO BENNETT! He has had zero issues and I have had nothing but problems! I had such a bad experience its hard to put in words without ranting. They jeopardized my life with complete negligence! I am actually speaking to a lawyer as to my options, had something happened or kids where in my care they could of killed us! I am so turned off by the experience I will not only never go near this place, but I actually do not think I want to ever purchase a toyota again since it only worked properly for the first 8 months! Id rather pay for my inspection then get anything they give me for "free" as part of my toyota care. They straight up lied and I have the documentation to prove it! That may sound extreme, but here is the whole story as simply as I can tell it. My car had issues 8 months in with the electronics. Driving down highway radio would freeze, can't shut it off, can't change volume. The whole display screen GPS everything was stuck on whatever the last settings were. Also my voice recognition built into the car stopped working all together. I went twice and asked them to address the issue they did nothing. Radio they couldnt do anything because it wasnt happening when I was there. Voice they asked me " Do you really need it" to which I said no, I mean I didn't I have siri, but still I paid for it. After calling the national hotline the 3rd time I went for my final toyota care appointment they finally fixed it. However, it took them over 3 hours and once I was done they told me " we fixed the voice thing, but had to reset your car so we cannot pass you for emissions. You have to drive for 100 miles and then come back." Frustrated and slightly annoyed, but I let it go and was like fine they made it sound like I would come in they would plug it in and then slap a sticker on. In and out. This is when it went very bad... the guy gave me my paperwork and said again " just see me, heres my card with the hours, come back all we have to do is check the emissions and we will slap both stickers on cause we will have you pay today" I paid and left with paperwork with all of the things they claim they did. I leave the place and decide to clean my windows, even though they checked a box that said they topped off my fluids as part of my package, I use my wiper fluid and before I got home I was completely out. They didnt top off any of my fluids but check a box that they did. Example one of lying, but no biggie. Example two of lying was when the guy said just come back we will check inspection and slap sticker on, that was also a lie. So here is where they were negligent. I had a little nick in my one tire from clipping a curb (stupid wind gap dunkin donuts lol) and the tire was on the back of my vehicle. They took the tire from the back and put it on the front. Now I do not know much about cars, but if the integrity of a tire is jeopardized you DO NOT put it on the front. If that tires blows on highway you will lose steering and possibly injure yourself and others. They put it on the front of my vehicle and TOLD ME TO GO DRIVE 100 miles and come back! When I came back they failed me for inspection because my tire was not road worth and safe! I pulled out the previous paperwork and they knew, but still told me to drive 100 miles. So after all of these issues how can I trust they even did my oil change. They clearly couldnt handle adding washer fluid. Looking at the old paperwork the tire was identified as a problem, yet they still told me to drive 100 miles with a bad tire on the front of my vehicle. Also the first visit took over 3 hours. There was another woman in the waiting room freaking out how she doesnt understand how it takes 3 hours to do an inspection and emission, so clearly I was not the only one. Moral of the story is, once they get your money they do not care about the performance/quality of the vehicle you bought, that they ensure your safety, and take care of you so you come back. They just want your money and to do as little as possible. DO NOT GO TO MILHAM!!!! In the end its not about the money its always about service for me. Id rather pay more elsewhere than deal with their poor customer service and the poor quality of their service department. I could of killed someone and as long as they are making money they do not care. They final remark was, well we are working on a tire quote for you now. I told them to get me my car and I would not give them a penny more. I would rather pay for my inspection and a tire somewhere else than ever give this negligent operations another dollar of mine. More

New RAV4 Purchase Working with Jacob Santos was a pleasure. I knew I wanted a RAV4. He explained to me the different variations. And I was able to make a better inform Working with Jacob Santos was a pleasure. I knew I wanted a RAV4. He explained to me the different variations. And I was able to make a better informed decision. The only 'hiccup' in the deal was that I left my driver's license home. Left Jacob with enough information that when I returned it was mostly a matter of signing the paperwork and getting the keys. The remaining staff I dealt with were all friendly, professional and knowledgeable. Milham will certainly be in my future. More

They Made it Easy! Car buying can be a hassle, but not with this dealer. The people were knowledgeable, friendly and willing to work with me. They made it easy! Car buying can be a hassle, but not with this dealer. The people were knowledgeable, friendly and willing to work with me. They made it easy! More

Happy buyer We had the pleasure to work with this dealer. The deal was so smooth. Tony Bryant considered our needs and we couldn't be happier with our purchase. I We had the pleasure to work with this dealer. The deal was so smooth. Tony Bryant considered our needs and we couldn't be happier with our purchase. I will recommend this dealer; the staff was so friendly and professional. Thank you so much. More

sales rep Very pleased with our experience. We worked with James Nadler. He explained everything carefully before purchased and was very patient post purchase Very pleased with our experience. We worked with James Nadler. He explained everything carefully before purchased and was very patient post purchase showing all digital features etc to us. More