Koch Route 2 Toyota

Excellent service with a very friendly staff.They were Excellent service with a very friendly staff. They were very accomadating with scheduling and work was done promptly. Excellent service with a very friendly staff. They were very accomadating with scheduling and work was done promptly. More

Both the service & sales managers made an exception to extended warranty coverage for a remote starter that was not covered and lowered diagnostic charges to bare minimum. They turned a frustrated custom extended warranty coverage for a remote starter that was not covered and lowered diagnostic charges to bare minimum. They turned a frustrated customer to a happy customer. More

Very friendly and helpful as soon as I arrived for my appointment. James kept informed and explained everything to me. appointment. James kept informed and explained everything to me. More

Excellent customer service!They were able to work with Excellent customer service! They were able to work with me despite limited time on my end. Greatly appreciated! Excellent customer service! They were able to work with me despite limited time on my end. Greatly appreciated! More

Jermaine was great! Very knowledgeable. Worked very hard to find me a car when the one I originally looked at was sold to find me a car when the one I originally looked at was sold More

Prompt service. In and out quickly. I just wish they would respond to the text messages they send while you are waiting. would respond to the text messages they send while you are waiting. More

Took my Toyota Tacoma in for a recall item.Dealership Took my Toyota Tacoma in for a recall item. Dealership charged me for the following things they did not do: 1. State Inspection! $35 2. Cabin Air Took my Toyota Tacoma in for a recall item. Dealership charged me for the following things they did not do: 1. State Inspection! $35 2. Cabin Air filter that was not replaced, $65 3. When I took my vehicle in the A/C was working but wasn't when I took it home. They claim no responsibility and it cost me $176 to get it fixed at my regular mechanic. Will not recommend to everyone I know. This is NOT the place to go for sevice. Talking to the high and mighty service manager did nothing but raise my blood pressure. THIS PLACE SUCKS!!! More

The service was timely and excellent. Great turn around time for loan and purchase. Celso was very attentive, he made me comfortable with every step of the process. time for loan and purchase. Celso was very attentive, he made me comfortable with every step of the process. More

Wow. It’s like they were trying to talk us out of buying a car. Amro ( I think that was his name) was very unhelpful. He reluctantly let us drive two vehicles. Then refused to give us a proposal including t a car. Amro ( I think that was his name) was very unhelpful. He reluctantly let us drive two vehicles. Then refused to give us a proposal including trading in our used car. All-in-all a very unsatisfactory experience. More