Koeppel Hyundai

I am very disappointed with the service department. I brought my 2018 Hyundai Kona in for service. My air conditioner is not working. I brought it in June 18th to be fixed. I had a 9 Am appointment. I I brought my 2018 Hyundai Kona in for service. My air conditioner is not working. I brought it in June 18th to be fixed. I had a 9 Am appointment. I was called at 3 pm and told my air conditioner could not be fixed because they lent the machine they needed to fix the ac to a Ford station. I don't understand how they could give their only machine to another station when they knew i was bringing my car in for my air conditioner to be fixed. They gave me another appointment to have it fixed 2 weeks later. I brought my car in 2 weeks later and was told the Ford station still had the machine needed to fix the ac. At this point my husband and I were furious. If they knew they didn't have the machine back, why didn't they call and let me know. I drove over a half hour in very hot weather with no ac for no reason. I was then given a 2:30;appointment this past Friday when my husband had a day off. We drove in traffic with no ac on an extremely hot day. When we got there we were told that the customer service worker should not have made an appointment at that time because there was not enough time to fix the ac. We are furious at the service or lack of service we received. We never got an apology for not notifying us that they didn't have the machine needed to fix my ac. I made an appointment at another Hyundai dealership have to wait til August 22nd to have my ac fixed. I have been driving all summer without an ac because of Koppel Hyundai 's lack of courtesy and professionalism. I brought my car last year to Koppel Hyundai for the same problem. They fixed it last August but I had the same problem this June. I will never go to Kopell Hyundai again. More

I put a deposit on a 2022 Santa Fe and the vehicle finally arrived. I drove up from Philadelphia since they had the best price. Sam Salfiti was my sales rep and he was straight forward about the pri finally arrived. I drove up from Philadelphia since they had the best price. Sam Salfiti was my sales rep and he was straight forward about the pricing and between him and Onofrio Altizio, they honored an even better price that I had gotten at another dealership that didn't have the same vehicle available yet. Sam was very knowledgeable about the vehicle . I would recommend Koeppel Hyundai and Sam to anyone looking to buy a Hyundai. More

Brand new car reports lane assist failure. I use its screen to schedule a *SERVICE* appointment on the warranty. I get there, first they tell me the service appointment was not for service. I use its screen to schedule a *SERVICE* appointment on the warranty. I get there, first they tell me the service appointment was not for service. It was to leave the car there. I can come back in some days. I was of course dumbfounded. I told them OK, so give me a replacement car as it is in my warranty. Nope. Nope. No. These are the words you hear in that place the most. I ask if they seriously need days to read out an error code from the car look up in the manual online what it means? The question I get: Do you want a multipoint inspection? My answer: I want to know what is wrong with the brand new car's lane assist and what it takes too fix it. What they did? They did a "complementary multipoint inspection". By complimentary I mean they "used up" an inspection from my Hyundai Complementary Service. It has absolutely nothing to do with the lane assist error. In the meantime someone finally looked online and found out that the error was a "warning" (due to inclement weather) and that while they were practicing being rude Hyundai has remotely cleared the warning after analyzing the accompanying data. What you will hear the most from the service personnel here is: Nope, no, cannot do it, no, not relevant, and my favorite: I don't care! Look around NYC and check appointment availability at each service center. This one has you several within a week. Others: in a month or more. Why? Because anyone who has been here and can afford to drive anywhere else will. More

They admitted to problem only after bad review and was willing to give refund if I changed that review on another site. I did not. Now they refuse to service my vehicle. Please know this before going h willing to give refund if I changed that review on another site. I did not. Now they refuse to service my vehicle. Please know this before going here. More

I got terrible service twice. I was ignored, given the wrong information, told conflicting things about when my vehicle would be ready. It takes me 60 to 90 minutes to get to the dealership. I wasted my t wrong information, told conflicting things about when my vehicle would be ready. It takes me 60 to 90 minutes to get to the dealership. I wasted my time on needless trips and had to miss work more than was necessary. The first time, I waited 2 hours more than needed because the service representative didn't call or text me to tell me my vehicle was ready. He said he got my number wrong. By then I had spent about 4 hours waiting at the Korean place nearby and at the dealership. The second time, I got a text that my vehicle was ready an hour after I had left it. I got the text while I was on the subway back home. If they had told me to wait, I would have saved 3 hours going back and forth just to get the vehicle. When I called to complain, I was told the service (a recall check) normally takes 2 to 4 hours and they don't allow customers to wait that long in the office. My vehicle didn't need an engine change, so the check took less than an hour. I was never told that was a possibility. When I scheduled the recall check, the representative told me I would need to leave the car overnight and come back for it the next day. I am frustrated, angry and confused. More

Awesome service. My advisor Christian had me in and out and service prices were very reasonable compared to my Acura and service prices were very reasonable compared to my Acura More

Ali was very helpful. What I appreciated was his creativity in structuring a deal that worked for me and met my goals. He also patiently explained all of the details that were important in helping m creativity in structuring a deal that worked for me and met my goals. He also patiently explained all of the details that were important in helping me arrive at a decision regarding my first car. I would recommend Ali and Koeppel Hyundai to friends and family! More

Purchased Hyundai Palisade last week - the process was flawless, quick and efficient. Ahmed Chowdhury did a great job, from greeting me at the entrance, listening to my objectives and immediately offering flawless, quick and efficient. Ahmed Chowdhury did a great job, from greeting me at the entrance, listening to my objectives and immediately offering suitable options. He presented professionalism and knowledge. Entire sales, financial teams did well. I stopped at the dealership just to ask few questions and left with new car :) plus with the complimentary 3 years of car wash. More

Debra at this dealership was an amazing sales person. I've had many over the years and she is by far the best. She helped me choose the best car for my needs and facilitated the process just great. I I've had many over the years and she is by far the best. She helped me choose the best car for my needs and facilitated the process just great. I bought a 2021 Kona EV and in this bad time to buy got the best deal. Thanks so much. More