Koeppel Nissan

Top Notch Customer Service I have been shopping around for another car for months as my lease was due to expire at the end of July 2016. I came extremely close to signing a dea I have been shopping around for another car for months as my lease was due to expire at the end of July 2016. I came extremely close to signing a deal three (3) times. First with Hyundai, who was my current lessor, then with Honda and Mazda. I was at the final stages of the deal with Mazda when my daughter told me that her close friend had just signed a deal with Koeppel Nissan for a Rouge and that I should at least entertain the idea before committing to Mazda. While very skeptical about dealing with yet another salesperson, I agreed (and I am so glad I did). I asked her for the name of the salesperson that her friend dealt with as I wanted to deal with the same person. At that point she gave me Chris Modugno's name. I called Chris immediately and introduced myself as a friend of a person who had just leased a Rogue with him. I explained to him, over the phone, exactly what I was looking for. He immediately made me feel comfortable and listened intently to my needs and most importantly my budget. I was immediately impressed with his impeccable customer service and professionalism. I went to the dealership the next day to meet with Chris to see the Rogue and hopefully sign the deal. The minute I met him and sat down to discuss all the specifics, I immediately knew that I was going to sign this deal no matter what. Of all the salespeople I met with over the last few months, not one of them came even close to Chris. He was extremely patient, informative, knowledgeable and an all around amazing salesperson. Unfortunately, the deal did not go through that deal due to issues on my end. Chris stayed in touch with me several times over the next few days informing me as to where we were in the process. He truly cared about me and my getting the vehicle more than your usual salesperson who, from past experiences, cares more about their commission .I am beyond thrilled to say that the deal did go through a few days later. I am extremely happy with my decision to go with Koeppel Nissan as it gave me the opportunity to experience customer service at its finest in Chris Modugno. There is no doubt whatsoever in my mind that I will stay with Koeppel Nissan when my lease is up. I WILL NOT recommend Chris Modugno and Koeppel Nissan to all my friends and family, I WILL INSIST ON IT!!!!! Thank you Chris and Koeppel Nissan...You made me one happy and extremely satisfied customer Sincerely, Christine Avidano More

Freddie Mercado Sales Consultant Exceptional I never write reviews but I just had such a great experience at Koeppel Nissan that I just had to share it with everyone. Freddie Mercado from the Pr I never write reviews but I just had such a great experience at Koeppel Nissan that I just had to share it with everyone. Freddie Mercado from the Pre owned sales department was absolutely exceptional from the minute I walked in to see the Pre Owned cars till the end when I drove out with the car I wanted. I went to 4 other Car dealers before I went to Koeppel and they were all the same which was very pushy and not professional but Freddie Mercado was Professional and not pushy at all he showed me the car and answered all my questions. Freddie was really Cool he made the process real smooth. All I can say if your looking for a Pre Owned Vehicle and you dont want to feel like your being pushed to buy a car Freddie Mercado is the guy you want to go see. Thank You Freddie for the great experience. More

"Client for 20 years" 1996-2016 I just leased my 2016 Nissan Altima. This will be my 5th car! **Danny Colon** is my salesman that I have had the pleasure of leasing with for 8 y I just leased my 2016 Nissan Altima. This will be my 5th car! **Danny Colon** is my salesman that I have had the pleasure of leasing with for 8 years. HE IS GREAT!!!! The process of leasing or buying goes without say the "smoothest experience" that I have always had at Koeppel. Luis is amazing at getting all of my paperwork organized quickly and efficiently. The Service Dept is very friendly, and I just met Wilson and he is very personable too :) The teamwork that is put into each clients individual needs is truly Exceptional at Koeppel. More

Unbelievable experience Leasing a car I had an appointment for 10am with the sales manager Joe Sierra, and walked out by 1pm with a brand new car, stress free didn't have to deal with the I had an appointment for 10am with the sales manager Joe Sierra, and walked out by 1pm with a brand new car, stress free didn't have to deal with the haggling back and forth. We negotiated a great contract and never experienced anything like this before. I usually dread going to car dealerships, but Joe and his salesman Chris did an excellent job making me comfortable and offered me an amazing deal. Would highly recommend Joe and this dealership to anyone looking to buy or lease a car. More

Joe Sierra & Eleanor were honest, invested, and exceptional! In my experience it is rare to find a car dealer who is in no hurry, who discloses all the information, and who goes beyond the point of sale in helpi In my experience it is rare to find a car dealer who is in no hurry, who discloses all the information, and who goes beyond the point of sale in helping you adjust to your new car. Joe Sierra and Eleanor did exactly that. I got at least 8 comprehensively explained buying and leasing options written out for me. Joe answered every math question I could come up with and worked very closely with me to find a deal that was best for me. Eleanor helped me test drive a number of cars and together with Joe, found the car I wanted, with all the features I decided to upgrade, and had no hesitation to acquire it from another dealership. They also worked with me to choose a beautiful leather color for the interior, I highly recommend Koeppel Nissan for their custom interior work, the car I got is getting compliments like no tomorrow. (Autumn Brown Leather) After we finalized the deal, Joe and Eleanor texted me several times throughout the next few days to give me updates about the status of my order, though they did not need anymore paperwork or signatures from me. My car was ready 2 days earlier than they estimated, and I drove it off the dealership feeling really content with the choices I made, and the good hands I was in for any future service needed. Eleanor texted me a few times in the following weeks to ensure I was happy with my vehicle, well beyond the couple days that most dealerships give you to find any flaws in the car. Again, these are two passionate, caring, and honest car sales professionals. I have never dealt with anyone so open, straightforward, and consistent as Joe and Eleanor. I will absolutely be back for future business with Koeppel Nissan. More

Best service in 10 years - 2016 Maxima This is my forth lease, and all previous leases were with different companies. I swore I wouldn't go back to a Nissan car due to terrible service at o This is my forth lease, and all previous leases were with different companies. I swore I wouldn't go back to a Nissan car due to terrible service at other dealership, but I was in the neighborhood and decided to stop in to check out the 2016 Maxima. For the first time, I was confident that I was getting an excellent deal and a great quality car thanks to Ms. Perez. She expressed the highest level of professionalism and answered every question that I had to ask - and believe me, I had A LOT of questions. The whole process went very smoothly and I couldn't be any more satisfied with the deal. I would highly recommend her to anyone looking for a Nissan vehicle. Just walk in and go straight to her desk and trust me, you won't regret it. More

Excellent Customer Service I wanted to take the time out to give credit where credit is due. As a customer service professional myself, (General Manager for a hotel) I was ve I wanted to take the time out to give credit where credit is due. As a customer service professional myself, (General Manager for a hotel) I was very impressed with the service I received from the initial emails with Tamara to the close with Luis the Finance Manager. But of course, most importantly, the professionalism and excellent customer service I received while dealing with Sherman. He made the whole car buying experience painless and effortless and didnt make it feel like just another sale. So definitely make sure you ask for Sherman!!! Thank you to everyone at Koeppel Nissan for a great car buying experience. You can definitely bet I will be recommending Koeppel Nissan to anyone looking for a car or truck. More

Lied about my car fax I went to trade in my bmw 328i convertible to get a four door car because I just had a baby. When I went to complete to transaction my car went from h I went to trade in my bmw 328i convertible to get a four door car because I just had a baby. When I went to complete to transaction my car went from having a trade in value of 10,000 to 4,000 because they said they ran my car fax and that I had a salvaged title. I just paid to get my car fax and they lied. My car title is fine. I would never trust this dealership again. More

Quality service - Nissan Altima SL I worked with Eleanor. She is very nice and showed great knowledge on various models. She broke down the pros and cons of different models before I I worked with Eleanor. She is very nice and showed great knowledge on various models. She broke down the pros and cons of different models before I made the purchase. I initially wanted to get the Altima SV edition with few add-ons which tops the price of fully loaded SL. So I went with the fully loaded SL. She also went over cashback savings including some insight on financing. Overall, Eleanor was a pleasure to work with and my car is running great. I went back two months after my purchase and staff made sure I was looked after. More

Thoroughly Satisfied Customer The people at Koeppel Nissan were organized courteous and professional. I leased a 370z a week ago and couldn't be happier with the quality and pr The people at Koeppel Nissan were organized courteous and professional. I leased a 370z a week ago and couldn't be happier with the quality and price of the car. More