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Koeppel Subaru - Service Center

Long Island City, NY

2.3
19 Lifetime Reviews Review Dealership

19 Reviews of Koeppel Subaru - Service Center

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February 20, 2021

"Well , brought my car for service , paid for tire..."

- Mostaci

Well , brought my car for service , paid for tire rotation and it was never done because i marked 1 tire and it was still at the same spot , the car didn’t pass inspection because of software issues , this car is less than 2 years old , i was told that it’s not software and that i need to do drive cycle,never explained why it didn’t pass the state inspection, bad service ....

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No
Employees Worked With
Mar 18, 2021 -

Koeppel Subaru responded

Good morning Mostaci. Thank you for taking the time to post your review. Please let me know if you need still help with servicing your vehicle. Regards, John K. jknoesel@koeppelautogroup.com

August 17, 2020

"My experience with Koeppel Subaru was nice, I mainly..."

- Foressentials

My experience with Koeppel Subaru was nice, I mainly worked with Jordan (Sales) and Jose in the finance department both were very pleasant and easy to approach. Jordan was very honest and adamant about providing correct information when questioned about specs and features on the car. He did a great job assisting me with the process of obtaining auto insurance and gave me confidence with this being my first dealership purchase. Jordan has also been very responsive to my calls, questions, and concerns, even after my purchase. Jose was a treasure, with the patience you'd expect a great dad to have, he explained EVERYTHING twice or more if necessary with a genuine desire to make sure you understand the given information. I am very thankful for that. Jose was also very patient, he did not rush my contract reading or questioning process. I too believe he was transparent in his manner of business, and did not try to upsell me on unnecessary packages. Jose was very knowledgeable, and visibly takes his work very seriously. All in all it was a nice experience for a first-timer. Advice as a buyer DO YOUR OWN RESEARCH, READ EVERYTHING always, and it's great that you're here reading reviews already ! Maximum Blessings All.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jose Lopez
Aug 18, 2020 -

Koeppel Subaru responded

Good morning Foressentials. Thank you for taking the time to post your *5 Star* review. Jordan, Jose and I appreciate your support! Please let me know if you ever need help with servicing your vehicle. Safe travles, John K. jknoesel@koeppelautogroup.com

June 07, 2019

"Worst service center in the planet :("

- sungrab

Bought my legacy from Ken. Fantastic guy. Goes above and beyond for his clients. on the other hand, SERVICE CENTER is so bad. Will not provide loaner cars for their customers. Car was getting warranty work and I have no transportation to go work. Will be buying a STI this year. My business is def going somewhere else.

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Recommend Dealer
No
Employees Worked With
Jun 10, 2019 -

Koeppel Subaru responded

Thank you for taking the time to leave us your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. I would appreciate the opportunity to hear more about your experience and respond with a positive solution. Please contact Jknoesel@koeppelautogroup.com or 718-898-7800 X337 at your earliest convenience. I look forward to hearing from you. Sincerely, Koeppel Subaru (888) 481-8464

September 18, 2018

"Subaru Forester, V.K."

- VKNYC

Excellent service center. I would highly recommend the Koeppel Subaru Service Center for those who love there cars. Service staff - Miguel Enrique, Miguel Pena, Teresa Lawrence. The team of service center were great! They very helpful and honest! Very professional and no pressure sale! I like that the service center open early. Paperwork done very smoothly. Service work performed excellently. Waiting time minimized. Thank you! Overall the place is very clean, waiting room have everything what you need - tv, free Wi-Fi, free coffee/tea and snack, cold water... I began to service my car in this center because I had bad experience in the previous one - Star Subaru

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Yes
Employees Worked With
Sep 18, 2018 -

Koeppel Subaru responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Koeppel Subaru for your vehicle needs. Sincerely – Koeppel Subaru Team

July 03, 2018

"The service department is great"

- Caren

We had our car serviced just recently and Miguel, the service department manager is awesome. He’s always smiling, always professional and just a real nice guy. His team is great too. 👍🏻The really nice thing about the service is that he knows us by name. That’s important because that means their customers matter.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Miguel the manager and his team in the service department.
Jul 05, 2018 -

Koeppel Subaru responded

We are pleased to hear that you had an excellent experience with Miguel and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely – Koeppel Subaru Team

June 30, 2018

"Excellent Service as Always "

- Caren

The staff at the sales department is awesome. Sergey is very professional and attentive. Over 25 years our family has always purchased Subaru’s. It’s the only car we will buy.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : The sales department manager Miguel. He’s awesome and very courteous.
Jul 03, 2018 -

Koeppel Subaru responded

Caren, thank you for your continued patronage and for leaving us this terrific feedback. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We'll be sure to share your comments with Sergey, and if there is anything more that we can do please come back and see us again. Take care! Sincerely, The Koeppel Subaru Team

May 02, 2018

"Waste of time"

- Subaru

Made an appointment over the phone for Monday at 8:45 am to have my vehicle looked at for steering issues. Got a call at 4 pm to tell me the cost to all the parts possibly involve. I suggest the less expensive solution but was told to come back tomorrow to have it fix with no loaner. So I was force to pick up the car asap before they close which I request to leave work immediately. Tuesday I dropped off the vehicle at 9 am and paid half as per adviser. She also told me she will apply 10% off the part. I received a call at 4 pm to pick up the vehicle. I paid in full and drove off. After looking at my receipt, the 10% wasn't applied. I had to make another trip to collect my money. I told the adviser what I'm expecting back and she said "this is getting ridiculous" and request my wife contact number. She mention a figure and was confirm to my wife. Afterward she hands me the receipt which wasn't even what she mention. She tried to play dumb and talk about uncle sam. I told her just give me the receipt and I'll be on my way. She stops me in the middle of the street just to tell me she made another mistake about the customer receipt and her accountant copy. As its clearly states Koeppel employee don't value your time and money including your life. This is the first visit and also will be my last. Being untrained is an understatement. This is clearly just unintelligent at its best.

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Recommend Dealer
No
Employees Worked With
Jun 21, 2018 -

Koeppel Subaru responded

We are terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, The Koeppel Subaru Team - Jknoesel@koeppelautogroup.com

March 29, 2018

"Service department too busy to be polite"

- Subaru-Sama

As Subaru sells more cars, dealers like Koeppel get overwhelmed. The result is poorly trained Service people who think they are doing customers a favor by servicing their cars. Surly and rude, I know orthopedic surgeons who are more humble. Takes forever to get an appointment; expect to be mistreated when you arrive.

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Recommend Dealer
No
Employees Worked With
Apr 02, 2018 -

Koeppel Subaru responded

Thank you for taking out the time and providing us with your input. We apologize for any inconvenience you may have encountered. Please contact our Owner Loyalty Manager John Knoesel @ jknoesel@koeppelautogroup.com so we can further review your concerns and correct it any way possible.

December 27, 2017

"Questionable Service"

- alanw

Had an engine light on and couldn't figure out why. Finally took it to Koppel's service center and they pretty much just reset the light. The light came back on 2 minutes after picking up the car. I went back and all they told me was that the system needed to relearn the settings. (total BS) That's when I knew they were not going to be helpful. Went to another garage and they found out that my sensors were bad. These guys just do BS work and charge you for it.

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Recommend Dealer
No
Employees Worked With
September 22, 2017

"Fantastic follow through and customer service"

- Anonymous

They always go above and beyond and try to keep everyone satisfied. The staff is friendly and accommodating in every aspect. Miguel Pena is awesome and goes out of his way to make your life easier in whatever way he can.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Miguel Pena
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