Koeppel Subaru - Service Center

Questionable Service Had an engine light on and couldn't figure out why. Finally took it to Koppel's service center and they pretty much just reset the light. The light ca Had an engine light on and couldn't figure out why. Finally took it to Koppel's service center and they pretty much just reset the light. The light came back on 2 minutes after picking up the car. I went back and all they told me was that the system needed to relearn the settings. (total xx) That's when I knew they were not going to be helpful. Went to another garage and they found out that my sensors were bad. These guys just do xx work and charge you for it. More

Fantastic follow through and customer service They always go above and beyond and try to keep everyone satisfied. The staff is friendly and accommodating in every aspect. Miguel Pena is awesome They always go above and beyond and try to keep everyone satisfied. The staff is friendly and accommodating in every aspect. Miguel Pena is awesome and goes out of his way to make your life easier in whatever way he can. More

Horrible This is regarding the service; do not listen to any of their recommendations they will just rip you off and not even perform the services they say the This is regarding the service; do not listen to any of their recommendations they will just rip you off and not even perform the services they say they will. I went in to get windshield wipers replaced per a Subaru national recall. Miguel Pena, the service rep, suggested I get the 30,000 mile maintenance on my outback. They charged me 500 and didn't actually do anything and "forgot" to perform the NYS inspection service as I had requested. All of the staff at the service is extremely patronizing and will not actually tell you what the mechanics did, because all of them just sit in their office and or smoke cigarettes while waiting to scam you. Avoid at all costs. More

Miguel Pena is the man! I had my forester two weeks when some lady hit me and destroyed my two driver side doors. Frustrated by this I came into Koeppel Subaru upset and rig I had my forester two weeks when some lady hit me and destroyed my two driver side doors. Frustrated by this I came into Koeppel Subaru upset and right from the start Miguel Pena made me feel at ease. Great customer service. Car was ready within the week. Thanks miguel More

Excellent Koeppel Subaru Service Many, many thanks to Miguel Enriquez, Service Advisor, for going above and beyond in overseeing the maintenance and care of my Subaru. It looks and r Many, many thanks to Miguel Enriquez, Service Advisor, for going above and beyond in overseeing the maintenance and care of my Subaru. It looks and runs like new! More

Work not finished My daughter and son in-law decided it was time for me to say goodbye to my 1999 Town and Country ltd. I expressed how much I like Subaru so they went My daughter and son in-law decided it was time for me to say goodbye to my 1999 Town and Country ltd. I expressed how much I like Subaru so they went on the search and found my 2011 Forester. Car was finance paid for all the services, extra warranty, new inspection, registration, title etc. To this date and almost three months later two temporary window registration the car is still not registered with the DMV. A lot of bs about problems with the tittle. Can this dealer be trust? You decide. More

Heard from Subaru corporate via voice mail on April 1st, said they would revert on Thursday April 3rd- To date no word back. B March 26th, 2014 Mr. Takeshi Tachimori Chairman, President and CE said they would revert on Thursday April 3rd- To date no word back. B March 26th, 2014 Mr. Takeshi Tachimori Chairman, President and CEO Subaru of America 2235 Marlton Pike W Cherry Hill, NJ 08002 Re- Invoice # 18343- Dear Mr. Tachimori, In all things having to do with business and in fact life, we rely on an element of trust. We make a contract, an arrangement for services. I pay you this, and you agree to provide that. In almost every human transaction we allow trust to rule. I hope you will agree with me that when that trust is threatened we are in a dark area, one not easily recovered from. On March 21st, 2014, I brought my 2010 Subaru Outback to Koeppel Subaru for 4 new tires as well as an alignment. The cost of the service was $858.14. I picked up the car that evening and immediately sensed something wrong. The tires were all new and in great shape but the car was handling in a sluggish way. As I was on Northern Boulevard I credited the road for the issue. That evening my wife and I drove up to the Catskills, driving mainly on I-87, the New York Thruway, and found that the alignment had not been done, or had been done very poorly. In fact the car was veering to the left and then to the right. The next morning, Saturday, I spoke with the service advisor Miguel Enriquez. I explained that in my opinion that the alignment had not been done. How else could one account for the constant veering to the left or right? Miguel seemed to feel that the alignment was done, and in fact offered that he saw them do it. As far as I understand the alignment was not done at the Subaru dealership, but at a trusted partner. On Tuesday March 25th, I brought the car back to Koeppel Subaru, where once again I was told that the alignment had been done; however, they were going to fix it. At 3:06PM, I received a call from the Service Advisor. They took the car to yet another shop and found that there was indeed something wrong with the initial alignment. That evening I picked up the car, spoke with two more folks at Subaru, who still insisted that the alignment had been done, even after their foreman drove it and then brought it to another vendor for an alignment. What strikes me in all of this is not once did anyone offer an apology. In view of the circumstance I would have thought that was the least they could do. My wife and I love our Subaru; we hope it will be our last car. We tend to it with great care and have placed our trust in the service schedule prescribed by Subaru. At this time I have lost faith in Koeppel Subaru. I feel that they have stolen my money, and they have lost my trust. In the future I sincerely doubt we will purchase another Subaru, to do so would be an invitation to the shoddy service I have received so far. Sincerely, Burton Fitzpatrick CC- Thomas J. Doll – Executive Vice President, COO and CFO-Cherry Hill Service Manager Koeppel Subaru- Miguel Enriquez – Service Advisor Koeppel Subaru More

I was getting some warning lights on my relatively new Subaru. Heading out of town in a few days so I needed help fast. My closest dealer, Bay Ridge Subaru, couldn't be bothered - they offered an appoin Subaru. Heading out of town in a few days so I needed help fast. My closest dealer, Bay Ridge Subaru, couldn't be bothered - they offered an appointment time that was 10 days away. Koeppel gave me a decent appointment date, turned around the car quickly, and were pretty nice about it. My one gripe would be that there are times during the day when nobody from service is answering the phone - I had to try them a handful of times in order to get that appointment. But, I'm glad I persevered. More

On Feb. 9th 2012, we bought our new 2012 Subaru Outback 3.6 Limited. I couldn't be happier with our decision on buying a Subaru. I have never owned a better car in performance, durability, and comfort. 3.6 Limited. I couldn't be happier with our decision on buying a Subaru. I have never owned a better car in performance, durability, and comfort. Nino Tiburzi was very helpful in explaining every detail of the car's performance. Financing was handled very professionally by their Business Manager, Maureen Heffernan. All our options were addressed completely. In their service department, Ross Sabatino was extremely courteous, and handled our service visit in a timely manner. I would not hesitate to recommend Koeppel Subaru to anyone in need of a new or used vehicle, since their sales, finance, and service team is top notch. Terry & Pete Mare More