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Kolosso Toyota - Service Center

Appleton, WI

4.4
12 Lifetime Reviews Review Dealership

12 Reviews of Kolosso Toyota - Service Center

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October 29, 2020

"Thank u very much for coming in even though its ur day..."

- beeg_lee

Thank u very much for coming in even though its ur day off. U provide us great service, we're appreciated for what u have done. U are a very highly recommended person. The next i come back i will definitely asking for u.

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Recommend Dealer
Yes
Employees Worked With
Dec 23, 2020 -

Kolosso Toyota responded

Thank you for the kind review!

July 01, 2020

"Mike Rieth is amazing. He answered all of our questions..."

- Fortiffany

Mike Rieth is amazing. He answered all of our questions and was an outstanding sales person. He was so helpful and gave us plenty of time to check out all our options. Amazing customer service. We will purchase any of our next cars with him. If we could rate 100 stars we would!!! Amazing dealership Kolosso is the best!

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Recommend Dealer
Yes
Employees Worked With
Jul 01, 2020 -

Kolosso Toyota responded

Thank you for the kind review. We agree, Mike does a very good job! Have a great 4th of July weekend!

June 11, 2020

"Had my truck in for service Oil and tire rotation. When..."

- Ba_nelli

Had my truck in for service Oil and tire rotation. When I got on the highway hauling a 3000 LB trailer I noticed a noise come from the front end almost seemed like a hub. Well 140 miles later my LUG NUTS and TIRES almost came off my truck and could have KILLED my passenger and I. As well as anyone in oncoming traffic. I would not recommend there service as they are not taking responsibility for doing anything wrong. I didn’t have this issue before I went in there. Bill kolosso himself said I can fix it myself!! Wow what bad service!!

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Recommend Dealer
No
Employees Worked With
Florin Nae
Jun 12, 2020 -

Kolosso Toyota responded

Sorry for your experience. You watched the security video with me that showed the technician using a torque wrench on the lug nuts, on all of your wheels. We do not know why your wheels would be loose. We did offer you a good will gesture, which is still available to you. Response from Florin N., General Manager at Kolosso Toyota.

Jun 12, 2020 -

Ba_nelli responded

Your response shows you Refuse to take responsibility for what happened with your service department. You clearly don’t care about your customers as you state a goodwill gesture, but fail to recognize a real issue. The video shown does not indicate they were torqued properly as you are not able to see the wrench the guy is using and can’t see the amount of ft/lbs if any that were used. We agreed on that. Also the fact that you said the problems I had were already relevant prior to the service, were not indicated on the service report. All 4 wheels were loose due to your service as I didn’t have the issue before. A good will gesture of 25% off a 1k bill for new rotors and calipers isn’t even close to resolving the issue. Your service department could have killed someone. Now I am stuck with a truck that has issues due to the lack of competence of your service department. The fact that your father in law, Bill kolosso, said I can fix it myself, is pure disrespect to a customer. You rendered a service poorly and still continue to make excuses to not fix it. Your bias, because your father in law is Bill kolosso, outweighs any of your customer support to resolve the issue. You are putting business before customers.

February 05, 2020

"Laurie is awesome! She makes bringing your car in for..."

- boxingpainter

Laurie is awesome! She makes bringing your car in for service a breeze! Thanks For all that you do Laurie, you are amazing at your job!- Isaiah

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Recommend Dealer
Yes
Employees Worked With
Laurie
Feb 20, 2020 -

Kolosso Toyota responded

Thanks, Isaiah! We agree, Laurie is great to work with!

August 29, 2019

"Oil change"

- Toyotarav4

First oil change with 2019 RAV4 . Everything went smooth. The original people that helped me find my vehicle all came out and greeted me with open arms! Michelle,Dave and Jim, the best. I will be back and in 2 1/2 yrs, get a new one! ?? this place!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dave and Jim!
Sep 30, 2019 -

Kolosso Toyota responded

Thank you for the kind review! And you are welcome to come back anytime for a visit!

May 05, 2019

"Our 2nd RAV4 in 2 months"

- Randy

I was so pleased with the RAV4 that Michelle Nelson sold us us for my wife that we looked for a new vehicle for me when We took my Prius in for service. She had A RAV4 limited that was exactly what I needed-a higher seat and voice activated Bluetooth phone. It’s great to work with the sales and service people at Kolosso. It is a wonderful experience every visit.

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Recommend Dealer
Yes
Employees Worked With
May 28, 2019 -

Kolosso Toyota responded

Thank you so much for the kind review! We think Michelle is wonderful, too! We hope you love those new RAV4s, and we wish you a great summer!

April 12, 2019

"Mike is a great salesman"

- 2tigger2

Mike was a great help with our running boards. With Mikes help we were able to get the boards at the price he quoted and the work was impressive.

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Recommend Dealer
Yes
Employees Worked With
Apr 22, 2019 -

Kolosso Toyota responded

Thank you for the kind review!

March 29, 2019

"New Highlander "

- 2tigger2

Mike is a fabulous salesman he has helped us with the process of buying our new car. And now he is helping us with the services of that car.

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Yes
Employees Worked With
Apr 01, 2019 -

Kolosso Toyota responded

Thank you for the kind review!

October 16, 2018

"Ding Repair"

- Toyota#4

Purchased new vehicle at end of June and 2 weeks later got a ding. Toyota was able to remove the ding and at no cost to me. Great service!

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Recommend Dealer
Yes
Employees Worked With
Isaiah Stewart
Oct 22, 2018 -

Kolosso Toyota responded

Thank you for the kind review!

June 09, 2018

"Marvin Michel"

- Chad Block

Marvin was an exceptional salesman. Very informative about vehicle and buying options(lease). Very personable and friendly. Will look for him next visit when auto shopping

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Recommend Dealer
Yes
Employees Worked With
Jim Stein, Marvin Michel
Jun 12, 2018 -

Kolosso Toyota responded

Thank you for the kind review!

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