Koons Annapolis Toyota

Service of my Toyota FJ Cruiser was excellent and service Asst Service Mgr Scott Mudd addressed the main issues that I needed done quickly and worked with me to list other issues that I will have done soon. Asst Service Mgr Scott Mudd addressed the main issues that I needed done quickly and worked with me to list other issues that I will have done soon. Scott explained all planned service jobs carefully and made this a painless experience. More

Manager was pleasant and professional. Was contacted to let me know what work was necessary. The work was done on time. Teresa Harris is an asset to Koons Toyota Was contacted to let me know what work was necessary. The work was done on time. Teresa Harris is an asset to Koons Toyota More

They were prompt and efficient in all aspects of the transaction, scheduling, and carrying out the required service. transaction, scheduling, and carrying out the required service. More

The dealership personnel were cognizant of my need to go to a meeting later in the morning and completed the work ahead of the promised delivery time to a meeting later in the morning and completed the work ahead of the promised delivery time More

Great customer service, able to get a same day morning appointment. Friendly and knowledgeable staff. I had realized that I had left something that I needed on my back seat after they had taken my SUV to appointment. Friendly and knowledgeable staff. I had realized that I had left something that I needed on my back seat after they had taken my SUV to the back. James my service manager was helping another customer and Mr Mudd stepped up and volunteered to retrieve my belongings. Great team work More

Scott Myers was very attentive. He answered all the questions I had about the estimate and broke it down for me. I had a question the next day. I called Scott and he called back wit He answered all the questions I had about the estimate and broke it down for me. I had a question the next day. I called Scott and he called back within a short time. He arranged for the shuttle home & back to pick up my car. Great service. More

Thank you, David The car runs great and feels good. Everything done in good time and the same day. I appreciate being able to get in without an appointment, and with NO NOTICE. I definitely rate you Everything done in good time and the same day. I appreciate being able to get in without an appointment, and with NO NOTICE. I definitely rate you FIVE STARS. Thanks again, Scott Gordon More

Brandon Boggs is a class act! We got the car we wanted with excellent service! We got the car we wanted with excellent service! More

Josann, sales rep very knowledgeable, hard worker, made our purchase process enjoyable. Manager S. Katan especially helped us meet our budget needs. We are happy returning customers, thanks Koons/ Toyota our purchase process enjoyable. Manager S. Katan especially helped us meet our budget needs. We are happy returning customers, thanks Koons/ Toyota, Annapolis, Md...Awesome!!!! More

Exceptional. We've dealt with Koons Annapolis Toyota since the 90's for service & new car deals. We have bought 1 Sienna, 3 Priuses, 2 Carollas. All the service We've dealt with Koons Annapolis Toyota since the 90's for service & new car deals. We have bought 1 Sienna, 3 Priuses, 2 Carollas. All the service folks particularly David Jacobs has been great. So have the new car & used car folks we dealt with over the years. - Neal Barrett & Herman Dubick I just learned that Koons has been sold but hope quality won't change. More