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Koons Arlington Toyota
Arlington, VA
451 Reviews
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Showing 451 reviews
May 28, 2015
Paid for a Car we Cannot Legally Drive We bought from a Jim Koons Toyota dealership, paid cash and brought the car home with temporary registration. I don't think I've ever seen a check cl We bought from a Jim Koons Toyota dealership, paid cash and brought the car home with temporary registration. I don't think I've ever seen a check clear so fast - the next day it was through our bank. That was on April 22. We recently found out that the title for the car sold to us had a lien on it. Now we have a very nice Toyota Camry sitting in our garage that we can't legally drive. I called Arlington Koons and was told the registration was "in the mail". Really? I called again today and was transferred, put on hold and then transferred again to voice mail. I also wrote the customer relations person for Jim Koons and the media person - no response. I called and left two messages with Beth Kurr (Mr. Jim Koons administrative person) but so far no return call. I also called the Dealership Board in Richmond but refrained from filing a complaint (just yet) trying to get the problem of having a car we can't legally drive solved. We heard good things about Koons. At this point I am unimpressed. More
by Ragtopcar
Employees Worked With
not listed
Helpful May 06, 2015
unexpected noise , problem solved When I opened the e-mail the happy button was missing, so I gave a pretty positive review on the unhappy page. I hope you can retrieve that and trans When I opened the e-mail the happy button was missing, so I gave a pretty positive review on the unhappy page. I hope you can retrieve that and transfer it to the happy area. On my way to a class, along Military Road in Arlington, a new noise arose. I went on to class and then went direct to dealer after. As problem was so new, I didn't have an appointment, but they still took care of me and my vehicle. They went over the car while it was there, fixed the new problem and dealt with other issues I hadn't planned on. I appreciated the shuttle ride home and the pickup when my car was ready. More
by MW22201
Employees Worked With
sorry, his name isn't on this list, best I can tell you is Asian and usually there when I visit
April 09, 2015
Kenneth Everhar - Excellent Salesman In March, while two of my Toyota cars were being repaired, I went to the sales department to see what new cars were being sold. I spoke to Ken Everha In March, while two of my Toyota cars were being repaired, I went to the sales department to see what new cars were being sold. I spoke to Ken Everhart, who was quite friendly and pleasant and put me at ease right away. I told him I was not ready to buy a new car that day but wanted to see what was out there. I told him I had owned Toyota since the early 1980's or earlier and had been going to Koons Arlington Toyota for service, that I had had good dealings with Toyota and was a good customer. He asked me what car I would be interested in. I told him Rav4. He showed me the RAV4 catalog and explained to me the differences in features among the LE, XLE and Limited models, how they were priced and the sale they were having. I told him that if I were to buy, I would not like to waste much time haggling, that I would like to know the best price they could offer. He was very patient and calmly and cheerfully answered my questions. I found him to be very helpful, and though eager to sell, was very honest and not pushy. He spoke with General Sales Manager Chris Kronzer, and together they worked out the best price, down payment and interest rate scenarios they could offer on two Rav 4 models. Ken showed me the calculations and answered my questions and got the okay from Chris when it was needed. They both gave me excellent advice. I ended up buying a Limited Rav 4 model. He also gave a demonstration of how to operate the car, use bluetooth, etc. I think Kenneth Everhart is an excellent salesman, given his pleasant, friendly, patient and cheerful demeanor, efficiency, and competence. For service, I highly recommend Simon Ortega. More
by obeguin2
Employees Worked With
Chris Kronzer, Kenneth Everhart, Simon Ortega
March 11, 2015
Excellent I had such a good experience buying my Toyota RAV4 that my husband decided to buy one for him to. Excellent service. I would recommend this dealer. I had such a good experience buying my Toyota RAV4 that my husband decided to buy one for him to. Excellent service. I would recommend this dealer. More
by Patricia Reyna
Employees Worked With
Oleg Tibulschii, Chiraz Salhi
February 17, 2015
Great customer service I would like to thank you for helping me leasing my Toyota RAV4 (new car). Your time and efforts are really appreciated. Your customer service and I would like to thank you for helping me leasing my Toyota RAV4 (new car). Your time and efforts are really appreciated. Your customer service and sells skills is above expectations. I also want to thank the management for their efforts for contacting the bank and getting my approval. Am sure it wasn't easy to get it. Am already in love with my new car and enjoying the drive as well. I will definitely refer you to other family and friends if anyone would like to purchase Toyota. Thanks again, Best Regards, Aseel Al Sarraf More
by Aseel
Employees Worked With
Oleg Tibulschii, Shant Yousif
February 10, 2015
finally my nightmare is over! I had bought a used car from this dealership 4 months ago and it had a dozen of problems. I spent 1500 to fix it and had given up hope to get a better I had bought a used car from this dealership 4 months ago and it had a dozen of problems. I spent 1500 to fix it and had given up hope to get a better car. All that changed when i chatted online with Ken Everhart. He gave me hope and excellent advice and did all he could to help me get a new car. He has a calming presence and I think that's very important for a sales person. As i I'm writing this now, i am driving my brand new car. I am exceptionally thankful to him. I also acknowledge Chetan Chavan. He doesn't only do calculations to see you out the door. He interacts with you on a more understanding yet professional level. Very great full to both. More
by amaroza
Employees Worked With
Chetan Chavan, Kenneth Everhart
February 07, 2015
Great Service. Quick and easy! No hassle every time I go in for a scheduled service appointment. I was heading to work and the appointment took less than an hour. Furthermore, every No hassle every time I go in for a scheduled service appointment. I was heading to work and the appointment took less than an hour. Furthermore, everyone is super friendly and helpful! More
by habdelaz
Employees Worked With
Joshua Lorig
February 02, 2015
Chiraz Salhi is the best Sales new and used cars. I recommend her to every person reading this not only she will save you the time from running around different dealers but she will get you the car yo I recommend her to every person reading this not only she will save you the time from running around different dealers but she will get you the car you want if it exist out there. I was in and out in less than an hour and a half driving a beautiful FRS, The delivery process was like an Icing on a cake, Chiraz delivered 100% knowledge paired my phone explained the warranties that she recomended for me to purchase. I got the Crystal Fusion, Resistall, Nitro for tires which saves you money on gas, wheel protection, service warranty and extended warranty. I bought a peace of mind thanks to Chiraz Salhi. Call the dealer and ask for her or direct at 7035226000 extension 1262. Speakers Spanish Italian English Arabic and French. More
by Osta FRS
Employees Worked With
Chiraz Salhi
January 17, 2015
A Pleasure Scheduled service appoint went very smoothly. It was on time, took under an hour. Everyone was very friendly and welcoming. Location is convenient t Scheduled service appoint went very smoothly. It was on time, took under an hour. Everyone was very friendly and welcoming. Location is convenient to DC and all work was explained thoroughly. More
by Prius 1
Employees Worked With
Joshua Lorig
December 30, 2014
Good loaner car accommodation One of the most important aspects of car maintenance at car dealerships is the loaner car policy. Koons' Toyota has one of the best in the area. One of the most important aspects of car maintenance at car dealerships is the loaner car policy. Koons' Toyota has one of the best in the area. More
by falcon68
Employees Worked With
Dave McNeill, Joshua Lorig
