Koons Arlington Toyota

They call me on the phone and said lets make a dealer when he didn't agree to my price he hung up on me. Extremely bad customer service. when he didn't agree to my price he hung up on me. Extremely bad customer service. More

Alan Soon was the best sales person I have dealt with, ever! As a retired naval officer in my late 60s, I have purchased many new and used cars in several states on both coasts. Alan made the process ever! As a retired naval officer in my late 60s, I have purchased many new and used cars in several states on both coasts. Alan made the process absolutely painless. There was no rush to select; no pressure to agree on a price; no encouragement to include additional options. I had visited another Toyota dealer in the area, a dealer from whom I had purchased a new Avalon some years ago. I was surprised at their seeming disinterest or inability to answer my basic questions. On the recommendation of a friend, I visited Alan at Koons Arlington Toyota. Every employee I spoke with was not only courteous but eager to help. A few hours later, I had exactly what I wanted and left happy. It was a few days later when I discovered that Alan, as the Internet Sales Facilitator, would not receive the commission for my purchase. That commission would be provided to the salesman who initially responded to my online inquiry, Bruno Garcia. Bruno was helpful as well. Alan treated me like a family member -- honest, direct and cordial throughout. Koons Arlington Toyota is to be commended for leading a staff who are cordial, efficient and effective. Alan, with whom I spent the most time, was a standout. More

I was very fortunate in getting excellent service when buying my new RAV4. Oscar, Chris. and Chetan were extremely busy when I arrived but made time to give me the information I needed before making the d buying my new RAV4. Oscar, Chris. and Chetan were extremely busy when I arrived but made time to give me the information I needed before making the decision of purchasing my new RAV4. Mine was a stress free experience and I would recommend this dealer to anyone who is looking to buy a Toyota. More

We drove 2 hours to look at a Lexus RX350 that had a clean carfax only to find out the information was inaccurate. The car was in an accident and previous stolen. None of which was reported on carfax an clean carfax only to find out the information was inaccurate. The car was in an accident and previous stolen. None of which was reported on carfax and the salesperson denied it until several flaws and red flags were noted during intial test drive at which point our concerns were confirmed. I would give the sales kid the benefit of the doubt as he seemed surprised too but otherwise shady dudes with junk cars from auctions and terrible warranties!!!! More

We recently had to get into another car/minivan due to a car accident. We weren't too thrilled to shop around for anything, but after we saw a minivan that we liked we headed to Koons Arlington Toyota/Scion car accident. We weren't too thrilled to shop around for anything, but after we saw a minivan that we liked we headed to Koons Arlington Toyota/Scion in Arlington, VA. Henry Garcia came to greet us and introduced himself. He showed us the minivan and it was exactly as the pictures online. Same amount of miles and just perfect. We told Henry we were going to go look at other vehicles in the area before we made our decision. He gave us his card and told us that he would be there until the evening. Henry was not pushy or rude, he simply told us that the minivan was well priced and it was a great deal for a fully loaded one. After we did our complete search we had to come back, just because Henry had treated us better than any of the other sales people we encountered that afternoon at other dealerships. The vehicle was priced right at the blue book value and negotiating the price wasn't an issue. The paperwork was completed and he passed it onto Ali Zaka, from Finance & Insurance. Mr. Zaka worked his magic and found us a great bank that worked with our financial situation and was very thorough. He came out and explained every step that he was taking to get us on our way with the minivan. Soon after we were ready to sign the paperwork and Henry took the minivan for a final cleanup and got it ready for us while Mr. Zaka finished our paperwork. I am recommending Henry Garcia and Ali Zaka of Koons Arlington Toyota/Scion to anyone who is looking to get great customer service! More

We drove approximately 500 miles roundtrip total to get a Toyota Sienna in the color with the options we wanted. Alan Soon Salesman took my information over the phone and was able to put a deposit on the veh Toyota Sienna in the color with the options we wanted. Alan Soon Salesman took my information over the phone and was able to put a deposit on the vehicle. I arrived at the dealer, the deal went smoothly, also with Finance Manager Chetan Chavan, who was very informative with the financing, explained it easily to understand, so not to feel overwhelmed. Alan took the time to locate the vehicle we wanted and offered us a great deal, better than our local dealer which is 2.2 miles away. I am extremely happy with the treatment by Alan, he was knowledgeable about the vehicle and assisted us in anyway possible to make it a most enjoyable buyer experience. My local dealer on the Peninsula was high pressure and just wanted me to buy anything similar on the lot and get me out the door. Koons Toyota of Arlington Virginia understands, that you're buying something that is expensive, that you're going to have the vehicle for some time, that they want you to be totally happy with deal and the car {you want}. I would definitely buy from Koon's Toyota again and make the drive again. More

Imagine the average car salesman. Then imagine the exact opposite. That is pretty much Alan Soon. Alan is the soul of sincerity. He will not lie to you. He will not exaggerate. If you have a question h opposite. That is pretty much Alan Soon. Alan is the soul of sincerity. He will not lie to you. He will not exaggerate. If you have a question he will listen to it carefully and answer it specifically. If you need more detail he will do his best, and if it is still not good enough, he will get back to you. Although my wife and I thought we preferred the Nissan Altima, Alan showed us how the Camry would be a better car for us. No pressure, no hardsell tactics, just the facts. We bought a 2012 Camry and are very happy with it. Alan will get you the car you want and will be happy with, which is not necessarily the same car the dealership might want you to get. He is a good salesman and a nice man. More

We very much appreciated the extensive amount of time that Alan Soon spent with us test driving cars and talking about options. He was very knowledgeable and very low pressure. His colleague, Kelly Lamb that Alan Soon spent with us test driving cars and talking about options. He was very knowledgeable and very low pressure. His colleague, Kelly Lambert, also assisted when we returned a second day and Alan had multiple customers. She was well informed and the deal continued seamlessly. The business manager was kind, professional and efficient. Overall, the service was great and the experience of buying two cars was exhausting, but not difficult. We started at Arlington Koons and ended up going nowhere else. More

I was looking for new Corolla LE. Got some quotes online and over the phone. From the start, Alan Soon was very straight forward and honest. I live in MD but ended up buying from Koons VA. All of that was j and over the phone. From the start, Alan Soon was very straight forward and honest. I live in MD but ended up buying from Koons VA. All of that was just due to Alan's excellent coordination over the phone and email. He quoted the best price and i never felt pressured during the purchase process. If i have to explain in one simple sentence then it was my best car buying experience. My last car buying process from another dealership was terrible but i felt extremely happy after dealing with Alan. He explained all the safety features and car features. My wife has an international license so we were not able to drive two cars back home. He even picked me up from my home the next day so i can pick up the car from Koons VA. One thing to mention though, the buying process took much longer primarily because the finance manager was very busy due to several deals that weekend. Again, Alan was there throughout this process until i was done with the finance manager. Excellent service all around. Would absolutely recommend Alan! Thanks for all your help Alan. More

My husband and I needed to buy a new car unexpectedly and began shopping around for a Prius as we needed a car with good gas mileage. My husband and I visited several dealerships to price shop and settled w began shopping around for a Prius as we needed a car with good gas mileage. My husband and I visited several dealerships to price shop and settled with Koons of Arlington working with Alan due to the price there were able to offer and how willing they were to work with us. My husband went in for a test drive and told Alan what color we were looking for. While they didn't have it on the lot, he was able to get it the same day and took time to take another test drive with us that night when I was off work and could come along. The process was easy and Alan was excellent to work with. He made sure we had his contact info and followed up with us after the purchase to see if we had any questions. After a few weeks I emailed in to tell him I realized that I didn't have an antenna and he went straight to work to resolve the issue. Turns out it was in the glove box! I'd recommend Alan to anyone wanting to buy a car. More