Koons Arlington Toyota

I was looking for new Corolla LE. Got some quotes online and over the phone. From the start, Alan Soon was very straight forward and honest. I live in MD but ended up buying from Koons VA. All of that was j and over the phone. From the start, Alan Soon was very straight forward and honest. I live in MD but ended up buying from Koons VA. All of that was just due to Alan's excellent coordination over the phone and email. He quoted the best price and i never felt pressured during the purchase process. If i have to explain in one simple sentence then it was my best car buying experience. My last car buying process from another dealership was terrible but i felt extremely happy after dealing with Alan. He explained all the safety features and car features. My wife has an international license so we were not able to drive two cars back home. He even picked me up from my home the next day so i can pick up the car from Koons VA. One thing to mention though, the buying process took much longer primarily because the finance manager was very busy due to several deals that weekend. Again, Alan was there throughout this process until i was done with the finance manager. Excellent service all around. Would absolutely recommend Alan! Thanks for all your help Alan. More

My husband and I needed to buy a new car unexpectedly and began shopping around for a Prius as we needed a car with good gas mileage. My husband and I visited several dealerships to price shop and settled w began shopping around for a Prius as we needed a car with good gas mileage. My husband and I visited several dealerships to price shop and settled with Koons of Arlington working with Alan due to the price there were able to offer and how willing they were to work with us. My husband went in for a test drive and told Alan what color we were looking for. While they didn't have it on the lot, he was able to get it the same day and took time to take another test drive with us that night when I was off work and could come along. The process was easy and Alan was excellent to work with. He made sure we had his contact info and followed up with us after the purchase to see if we had any questions. After a few weeks I emailed in to tell him I realized that I didn't have an antenna and he went straight to work to resolve the issue. Turns out it was in the glove box! I'd recommend Alan to anyone wanting to buy a car. More

I have just had the most outstanding experience buying a new car at Koons. The price for my new car was better than any of the competition in the metro area. My sales person, Alan Soon, was outstanding new car at Koons. The price for my new car was better than any of the competition in the metro area. My sales person, Alan Soon, was outstanding in every way. The General Manager has created a dealership that is exemplary. Every person on the staff that I met and dealt with was totally customer oriented, courteous, helpful, and very pleasant. Alladin Laarissi, the Sales Manager, was attentive during the entire time that I was looking at and purchasing a new car with a trade in. I could not be more impressed with the attention I received, the efficiency of every process, the entire staff including the person who prepared my new car for its release, and the total experience that I had at Koons. I would recommend Koons Arlington Toyota without hesitation. More

I was e-mailed a price online for a specific car. I went to the dealer asked for the employee who e-mailed me the price. After I waited about 10 minutes he walked me over to a similar car, not the one I as to the dealer asked for the employee who e-mailed me the price. After I waited about 10 minutes he walked me over to a similar car, not the one I asked for. I made an offer and we went back inside where I showed them their WOW price was the same as advertised prices on other sites for that car. They wouldn't budge any lower. I then sat there another 15 minutes while he brought a manager. I spoke with manager and asked to see the exact car I had asked to see the first time. I waited for about 30 minutes while they found the car. I gave it a look over and agreed to the original price. I then waited another 20 minutes for them to get the paperwork going. I bought from them mainly because that price was lower than anywhere else I could find. They were friendly enough but didn't go above and beyond by any means. Spent a lot of time waiting around on the sales floor. More

I was in the market for a new hybrid vehicle. I had my mind set on test driving (and hopefully buying) a Prius C. Upon arriving at Koons Toyota, I immediately met sales consultant Alan Soon, who told me t mind set on test driving (and hopefully buying) a Prius C. Upon arriving at Koons Toyota, I immediately met sales consultant Alan Soon, who told me to think twice about this decision, as in his experience and in his own personal opinion, I would probably be much happier with a regular Prius vice the Prius C. I test drove the C, and sure enough, I was not very impressed with this vehicle, Alan was right. I then test drove a 2012 Prius Two and fell instantly in love with the car. I wanted to upgrade to the Prius Three (for the Entune Apps and reverse camera), which Alan assured me the dealership had (in the color I wanted), so I was able to get the car THAT DAY if I wanted to. What was most important was that Alan never pressured me into anything. This was the first dealership I went to, and Alan offered me a great "end of month" deal on the Prius 3 that was too good to pass up. I left to go home and think about the deal, but came back THE SAME NIGHT to sign the paperwork and get the car! Alan hung around to oversee the paperwork process with me, and after finishing with the business manager (Michael Fink, which was after 10 pm), Alan was still there to make sure I was satisfied with my purchase (he was the last salesman/person at the dealership, besides the business manager who I just finished speaking to, talk about commitment to your customers). He had extensive knowledge about the vehicle (synthetic oil changes every 10K miles!) that made the experience that much easier and informative. He was easy to talk and ask questions of, he was professional, funny, personable, and relatable. We liked him so much that after leaving Koons to think about the deal (I had not bought the car yet) we went to another Toyota dealership in the area just to see what they could offer price-wise, but the salesman we met was cocky, arrogant, and rude (and couldn't match Alan's price for the Prius 3), so we simply walked out and returned that night to buy the car from Koons Toyota. We also wanted to see the commission go to someone who spent the time and effort with me as I made one of the biggest financial decisions in my life, and Alan was more than deserving of this. I highly recommend him to anybody looking for a no pressure car buying experience. Head to Koons Toyota in Arlington, and ask for Alan, you can't go wrong. More

I dreaded the prospect of shopping for a new car and in particular the “hard sell” tactics that have made car dealers infamous. Alan was an unexpected surprise: prompt, courteous, straightforward and hone particular the “hard sell” tactics that have made car dealers infamous. Alan was an unexpected surprise: prompt, courteous, straightforward and honest. He explained the vehicle options and dealer programs rather than pushing them. When I had questions, Alan had the answers. I checked out those answers myself, and they were invariably spot-on. In the end, I was able to make an informed decision without feeling pressured into it. Once that decision was made, Alan arranged the closing with no surprises. Best of all, I know I got a great deal. Overall experience: Alan is a genuinely nice guy who treats customers like clients, not opportunities. More

Alan was fantastic!! As a USAA member, I have the benefit of their Car Buying Service. Koons Arlington didn't appear on USAA's list but since it was close to home, I thought I would check it out. W benefit of their Car Buying Service. Koons Arlington didn't appear on USAA's list but since it was close to home, I thought I would check it out. We were greeted by Alan who from the start, was courteous, respectful, and funny!! This was my first time buying a car so I was extremely nervous about the process. Alan made a point of listening to what I was looking for and took us out for a test-drive. Throughout the visit, we were put at ease by his product know-how, charm, and overall disposition. I didn't feel pressured that first night which was comforting because I wanted to look at a few different cars. Alan understood that I had an extremely busy schedule and made EVERY attempt to accommodate it by communicating via email (which was best for me) and making himself available at any time of day (on his personal cell phone). When I finally decided on the 2012 Toyota Camry, Alan was as patient as can be while I test-drove two different models. He never pressured me into one over the other, but instead, listened to what was important to me. He made me feel at ease throughout the process. When it came time to pick up the car, I was thrilled and even asked another salesperson to take a picture of me and Alan in front of the new Camry. If it weren't for Alan, I would have easily gone to another dealer. There are plenty in the area but Koons in Arlington was top notch! Call Alan - you won't be disappointed!! Thanks again, Alan! You were the best!! More

Oscar Canales and Alladin Laarissi were a great team to work with - bent over backwards to be accommodating and reasonable in every respect. Oscar and Alladin gave us an excellent deal - straight-forward work with - bent over backwards to be accommodating and reasonable in every respect. Oscar and Alladin gave us an excellent deal - straight-forward and honest, and did what was necessary to make it a smooth buying experience. Service and Parts departments also got some options we negotiated installed quickly - we were very happy with our experience at Koons! Plan to have our service done there too. More

You think I would have learned when I went to pick up my new car, I was made to wait until their "finance" person got in for the day, because she had all the paper work. Well, an hour later, she showed up. new car, I was made to wait until their "finance" person got in for the day, because she had all the paper work. Well, an hour later, she showed up. Then I had to sit for almost 2 hours while she tried to sell me on other financing plans. I already had financing for the car. Anyway, their service is very poor and a bit shady. I bought my car from them 3 years ago and would bring it back for the free oil changes I got under the warranty. After the warranty ran out, I continued to bring the car back for any service. Well, that's when the fun started. I had my breaks replaced by a friend, but when I brought it back for an oil change not long after, they took it upon themselves to check my breaks and said it needed all new breaks. I told them I just had the breaks replaced...silence on the phone. Next time I brought it in for an oil change, they said I needed some belt replaced because it was showing signs of wear, I said I'd wait on that for a little; next oil change, I asked the technician about the belt...he said it looked fine -- no wear or tear. humm. Bought 4 new tires from them...got the car home and noticed they forgot to put the valve caps back on. Called them and the technician said "Oh, we don't put them on because some owners have their own valve caps they like to use." HUH?! I mean how do you respond to such a stupid statement?! You think I would have learned by now. SO, just took the car back for an oil change. Dropped it off the night before, said I'd be back for it after 5 the next day. Went to pick it up, and the person at the desk said it wasn't ready. She called the technician at home, and he told her that he called me to find out what oil I wanted to use. HUH?! Said he left a voice mail. I showed the woman my cell phone log...no one from Koons called. She said the car would be ready tomorrow. Again, HUH?!?!?!. All I wanted was my oil changed!! If he wanted to know what oil to use, look at what was used the last 10 times! Don't waste your time with these people. More

We worked with Alan Soon and he was the best customer service representative that we have ever worked with, and we have purchased numerous vehicles in several states. He was completely honest, straight-f service representative that we have ever worked with, and we have purchased numerous vehicles in several states. He was completely honest, straight-forward, and did not present any surprise fees, costs, etc. that are all too often typical of car dealerships. Alan takes genuine care of his customers and worked hard to get us what we wanted within our budget. Koons policies seem to be aligned very well with customer needs. The business manager was not pushy; he explained all of our options clearly, which allowed us to make informed decisions in a non-hostile environment. This was the single best car buying experience that we have enjoyed. More