Koons Baltimore Ford

My service specialist was excellent always caring and helpful making sure I’m satisfied with the service. helpful making sure I’m satisfied with the service. More

Great experience! Michelle, Tom and Niq helped us get the exact truck our family needed. Michelle, Tom and Niq helped us get the exact truck our family needed. More

Easily making the appointment, checking in, Iservice completed in a timely manner,out the door, no issues or problems, your customer service has always been great! That’s why I am a repeat customer. Tha completed in a timely manner,out the door, no issues or problems, your customer service has always been great! That’s why I am a repeat customer. Thanks again More

Seemingly have good prices but responses are slow. If you’re local probably a different experience. But not a great experience trying to make a deal remotely. If you’re local probably a different experience. But not a great experience trying to make a deal remotely. More

I took my Ford Fusion to the dealership for recall and general maintenance. Customer service was excellent. Jay was my service advisor and I definitely felt that I was valued as a customer. He went the general maintenance. Customer service was excellent. Jay was my service advisor and I definitely felt that I was valued as a customer. He went the extra mile to ensure that I was 100% satisfied with my car service. Work was completed as promised and when promised. I will definitely return. More

David, manager at Koons Service provided me very great and outstanding customer service experience. I am really grateful for promptly personally identifying issue with my vehicle and providing remediatio and outstanding customer service experience. I am really grateful for promptly personally identifying issue with my vehicle and providing remediation in a timely manner. More

Everyone was very helpful once the work got started they were very nice when i checked in on progress. were very nice when i checked in on progress. More

great place to shop friendly staff great service and beautiful building inside and out plenty of vehicles to shop for service on your car is excellent. beautiful building inside and out plenty of vehicles to shop for service on your car is excellent. More

I was very satisfied with the service I received my service technician was very helpful and he keep me informed about what was happening service technician was very helpful and he keep me informed about what was happening More

Seth was very professional yet easy to talk to. same with shar the finance officer.i would recommend these men to my family anytime same with shar the finance officer.i would recommend these men to my family anytime More