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Koons Baltimore Ford
Baltimore, MD
763 Reviews
Here at Koons Ford Of Baltimore, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 763 reviews
August 17, 2025
We needed tires for our 2016 FLEX. Our first advisor was Kikah. Firestones were mounted: mounted, balanced, and aligned. After driving approximately 300 miles, we could tell that somet Our first advisor was Kikah. Firestones were mounted: mounted, balanced, and aligned. After driving approximately 300 miles, we could tell that something was wrong: the tires were still out of balance and the car 'wandered' so the alignment was not right. We took it back for a 2nd time . Kekah was still our advisor. Everything was supposedly redone. Nothing had changed. We took it back a 3rd time with Jay Stewart as our advisor. Supposedly some things were done. NOTHING HAD CHANGED THIS TIME EITHER!! I did not bother coming back a fourth time because why? I talked with the Service Manager, Chris (between the 2nd and 3rd times), and he told me that the FLEX would definitely be fixed (his words not mine). If this is service after the sale (we bought it from Pete Dixon of Koons Ford of Baltimore, Security Blvd., I don't want anything to do with this dealership. Carol More
by ablair21811
Employees Worked With
Kekah, Jay (Service advisors). Chris (Service Dept Manager)
August 17, 2025
Excellent professional service. Jay my service technician was very knowledgeable and answered any questions I had. Job well done. Jay my service technician was very knowledgeable and answered any questions I had. Job well done. More
by None
August 16, 2025
Jay in service is the best! He always goes above and beyond to ensure your car is well taken care of, and his dedication really shows. He always goes above and beyond to ensure your car is well taken care of, and his dedication really shows. More
by snipesdelores
Employees Worked With
Jay
June 25, 2025
Not sure how the sales side is but the service side is horrible. I drop vehicle off for check engine and oil change. The guy i was dealing cant remember his name but told me it would no something that da horrible. I drop vehicle off for check engine and oil change. The guy i was dealing cant remember his name but told me it would no something that day and that I could wait for it. I decided to uber home. I never received any call at all that day. I called back to services atleast 25 times and still couldn't get anyone. I had to call different departments just to get the service advisor name. Then to find out he's out next day. So at moment I still have no clue what u with been two days and I'm on way to dealership today is june 25th 2025 More
by Nikki
Employees Worked With
Tony Gody
April 23, 2025
Jay, the Service Manager was excellent. He kept me informed as my service work was done and had my vehicle ready before I expected. Keep up the good work! He kept me informed as my service work was done and had my vehicle ready before I expected. Keep up the good work! More
by Mark
April 21, 2025
I've bought 3 vehicles from there, and the first 2 times were great. This 3rd time, not so much. We traded in our 2016 F-250 for a dually 2017 F-350. First, during the negotiations, they tried to say the were great. This 3rd time, not so much. We traded in our 2016 F-250 for a dually 2017 F-350. First, during the negotiations, they tried to say they couldn't sell our trade in truck as is, as it was lifted. We bought the truck from them lifted, so it wouldn't make sense that they can't sell the same vehicle they sold us. We were able to make a deal to get the dually, but it has been nothing short of a headache. First, when we went to pick up the truck after the inspection, we found that they somehow missed the fact that the parking brake did not work. This is a state inspection item, so it is shocking that they missed it. While they had it for the inspection, they were supposed to repair the sun roof as it was not closing correctly. They said they repaired it, but it still did not work right. We purchased the extended warranty protection as well as the 3 for 1 protection on the tires wheels and paintless dents. We have been fighting with them constantly for over 6 months to replace the axle and spindles under warranty, and came to found out that when we originally submitted the claim 6 months ago that they claimed Ford denied, they never actually submitted as the warranty company has no records of it. They are still trying to avoid fixing this under warranty, and have been extremely unhelpful and didn't look at the paperwork stating why we were there, and looked at other items instead. Our truck has been there for a week and they had stated when we made the appointment that they could inspect it and have it back by the end of the week, to do the repairs later. We feel our truck is dangerous to drive and if they insist on not doing the work until the spindles completely fail, they are basically requiring us to drive an unsafe vehicle with our children, and hope that we don't have a fatal accident when they most certainly do fail. I feel as though they are putting us in an unsafe position and it could be extremely dangerous to not get this repaired. They gave us our truck back today with a flat tire... they should have fixed it before giving it back. Why call to say the trucks ready (dangerous to drive), and not even fix the flat, or even offer to air it up? I'd recommend the dealership if you are looking to just buy something without a trade in, but avoid their service shop. If they can get these repairs done under warranty, we would definitely come back to buy our next vehicle, and the first for our teenager, but as of now I can't recommend them. More
by sarahmelchor
Employees Worked With
Kara
April 16, 2025
Outstanding service! !! Went in for an oil change and discovered my drivers side front axle bearing/seal needed replaced,the Service Advisor,William Marshall was fantastic !! Went in for an oil change and discovered my drivers side front axle bearing/seal needed replaced,the Service Advisor,William Marshall was fantastic,friendly,polite,professional.He discussed the Technicians findings,and before speaking with me,checked and confirmed I was still within the 5/60,000 power train warranty,so dealt with that on my behalf and also co ordinated a drop off home and pick back to collect my car,each time waiting no more than a few minutes.Excellent service and a great representative for Koons Ford!! More
by CT
Employees Worked With
William Marshall
