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Koons Baltimore Ford

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.3
763 Reviews
Here at Koons Ford Of Baltimore, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
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6970 Security Boulevard

Baltimore, MD

21244

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Showing 763 reviews

February 13, 2025

You may find a decent car here, but the service you will receive for your vehicle is subpar at best. My personal experience and speaking with other customers. The service department needs an overhaul. Someo More

by Victor Strand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin, Kara, Dennis
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Feb 14, 2025 -

Koons Baltimore Ford responded

We take customer feedback seriously, but we don't have a record of working with you. Please reach out so we can address any concerns. Very Respectfully, Dennis Koulatsos - General Manager - dennis.koulatsos@koons.com 410-281-2600 ext 15200

Feb 14, 2025 -

Victor Strand responded

Hello you have certainly worked with me. I will share the invoices with you and it can be done publicly or privately. The fact that you arw one of the people I worked with and you are responding makes me feel like nothing will be done. I'd prefer to speak to a person above you and that is what I plan to do.

January 18, 2025

Other than some handprints, it wasn’t too bad of a visit. Thank you very much More

by Mrqtr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony goode
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Jan 21, 2025 -

Koons Baltimore Ford responded

Thank you for taking the time to review Koons Baltimore Ford! We apologize for any oversight regarding the handprints. If there's anything we can do for you moving forward, please feel free to reach out. Safe travels!

January 03, 2025

I've been a Koon Ford customer since 2000, likewise here 2024 I am receiving Excellent Service. Mr. J Stewart.. More

by ERCLURK
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bruce Leibowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Stewart
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Jan 03, 2025 -

Koons Baltimore Ford responded

Thank you for your loyalty and continued trust in Koons Baltimore Ford! We're delighted to hear that our team has been providing excellent service over the years. We look forward to serving you again in the future!

December 27, 2024

Great service, excellent customer service. They were friendly, knowledgeable and right on time with promises made! More

by bergridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Dec 27, 2024 -

Koons Baltimore Ford responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Koons Baltimore Ford provided friendly and timely service. We appreciate your support and look forward to serving you again in the future!

December 26, 2024

Koons Ford of Baltimore is amazing! I've recently purchased my 3rd new vehicle from this dealership. I also only ever take my vehicles here to be serviced. -Sales Manager Will and G More

by Weeze
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith J. Schopman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Koons Baltimore Ford responded

Thank you for being such a loyal customer to Koons Baltimore Ford! We're delighted to hear that our team, including Will, Mark, Kristen, and Jay have consistently provided excellent service. We look forward to continuing this relationship and serving your automotive needs in the future!

December 16, 2024

Checking in was not good . They by passed me 3 times ( ckecked in customers) before someone asked me if I was helped. After that everything was fine. More

by stantoncute38
Workmanship
Recommend Dealer
Yes
Employees Worked With
David Fields
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Dec 17, 2024 -

Koons Baltimore Ford responded

Thank you for sharing your experience with us at Koons Baltimore Ford. We're sorry to hear about the initial check-in issue, but glad everything went smoothly afterward. Your feedback is valuable and helps us improve our service!

December 09, 2024

Customer service is excellent. The rep communicates effectively and efficiently. In addition, competitive pricing. Great experience! More

by jrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Dec 10, 2024 -

Koons Baltimore Ford responded

We're happy to hear about your excellent experience with our team at Koons Baltimore Ford! Thank you for highlighting the great service and competitive pricing.

December 02, 2024

Great customer service ! Ray McLaughlin was great to work with during sale and explained process perfectly. More

by Gordon02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray McLaughlin
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Dec 03, 2024 -

Koons Baltimore Ford responded

We're delighted to hear that Ray provided you with excellent service at Koons Baltimore Ford. Thanks for the shoutout!

November 25, 2024

We had a very nice experience at Koons ford shopping for a new truck! Our sales person was very knowledgeable and helpful More

by Tomsbodyshop1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Baroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Koons Baltimore Ford responded

We're delighted to hear you had a great experience shopping for your new truck at Koons Baltimore Ford! Our team takes pride in being knowledgeable and helpful. Enjoy the ride, and thank you for choosing us!

November 15, 2024

I really enjoyed my experience with Koons. They were attentive and really took care of us More

by smithtravism
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hezikiah
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Nov 18, 2024 -

Koons Baltimore Ford responded

The team at Koons Baltimore Ford loves seeing great reviews! Thank you!

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