Koons Clarksville Chevrolet Buick GMC

Lied to me on my first visit to service my Chevy I came to the dealership for a regular service that was covered by the manufacturer. I left feeling cheated and lied to and will *not* be coming back I came to the dealership for a regular service that was covered by the manufacturer. I left feeling cheated and lied to and will *not* be coming back. The mechanic mentioned a lot of things that need to be serviced, such as Transmission Fluid Exchange, Fuel Exchange Service etc. "All the fluids are turned to black" he says. According to him the car was also out of alignment and he could fix all these for $600+. I turned down the realignment service but ended up getting the other items for $500. It later turns out that my car (after confirming with 2 other shops) WAS NOT out of alignment. The mechanic had just lied. As per these other shops, the Fuel exchange service is not needed for at least until 60K miles and the transmission fuel exchange for at least until 100K miles. My car doesn't have anywhere close to that mileage. My hope was that the dealership will deal with me in good faith and build trust. In my experience this dealership was out to make a quick buck out of me, a first time customer, and I am left feeling they were just desperate to make a quick buck from me. I am not sure what GM (my manufacturer) thinks of dealers like this. "You fool me once shame of you. You fool me twice shame on me." I hope my experience serves to help others. More

Great Job Ryan Lawrence was great. He came in on the tail end of my Service on motorcycle to help out. Ryan was honest, on time with flow ups and a easier to wo Ryan Lawrence was great. He came in on the tail end of my Service on motorcycle to help out. Ryan was honest, on time with flow ups and a easier to work with. I appreciate his hi energy and positive attitude. Great job Ryan I recommend any and everyone with foreign or domestic vehicles or Bikes to come check out Ryan Lawrence More

Horrible Service Dropped my 2006 Cadillac DTS off on June 3rd. It was not moved in for diagnosis until June 11th. I was lied to and misled as to why it took so long Dropped my 2006 Cadillac DTS off on June 3rd. It was not moved in for diagnosis until June 11th. I was lied to and misled as to why it took so long. I was lied to about work to be done and the associated costs. This was a horrible experience and I will never take another vehicle and I will warn anyone who will listen. More

Buick Regal Purchase Robert Haas is a outstanding salesman. He made my car buying experience a pleasant process. His friendly personality and attentiveness to all my quest Robert Haas is a outstanding salesman. He made my car buying experience a pleasant process. His friendly personality and attentiveness to all my questions is commendable. I can't thank him enough. More

GREAT SERVICE ON MY 200 CADILLAC DEVILLE I have always had a GREAT experience at Win Kelly's Service Department. I have a 2003 Cadillac Deville DHS I inherited that is a "problem child." If i I have always had a GREAT experience at Win Kelly's Service Department. I have a 2003 Cadillac Deville DHS I inherited that is a "problem child." If it wasn't for the EXCELLENT customer service provided by Kirk Bernhardt and the EXCELLENT Mechanical service provided my top-notch Service Technician Aurel this car would be in the junk yard. Both of these gentleman go above and beyond to provide me with truthful diagnosis of the car's problems and fix the problems the first time. The only way I would buy a GM product is if these gentlemen are at Win Kelly to keep me the car in tip-top shape. These guys are a credit to the dealership!! In fact, I've brought my 1996 Chrysler Concorde and my Friend's RAV 4 to Win Kelly for tires because I know this dealership provides a great price and analysis of any problems. Keep up the GREAT WORK!! Martin Ehrlich, Clarksville, MD More

Daniel Bryant is amazing!!! I searched the web for a good deal on a Buick or GMC for my teenagers to drive. Win Kelly sticks by the price they advertise. The Internet salesman, I searched the web for a good deal on a Buick or GMC for my teenagers to drive. Win Kelly sticks by the price they advertise. The Internet salesman, Daniel Bryant, was extremely patient and answered all my questions about several vehicles in which I was interested. He really knows his cars and SUVs. There was almost no question he couldn't answer. And if he didn't know something, he knew where to find the answer. No BS, No I don't know. He stayed with me and helped me come to my decision. No high pressure, but no lack of interest either. We sat in two vehicles several times while I compared them. He was gracious, helpful, and understanding. I got a great deal on a great vehicle thanks to Daniel Bryant. If your looking for a Buick, GMC or Chevy, call Daniel at Win Kelly and head over. You'll be in the best of hands. More

Honest and upfront, great customer service, highly recommend All of the folks at Win Kelly from our salesman Robert Haas to our finance specialist Rich made the special order and purchase of our 2015 Suburban a All of the folks at Win Kelly from our salesman Robert Haas to our finance specialist Rich made the special order and purchase of our 2015 Suburban a hassle free experience. Everyone was courteous, friendly, and extremely honest and helpful. Robert answered all our questions and kept us constantly updated on the progress of our new vehicle. We wouldn't hesitate to recommend Win Kelly to all our family and friends for purchasing a new vehicle. More

Excellent Service. I dealt with Robert in ordering and purchasing my truck. Throughout the process, Robert was extremely helpful in answering my questions, being commun I dealt with Robert in ordering and purchasing my truck. Throughout the process, Robert was extremely helpful in answering my questions, being communicative with me, while conducting himself with integrity. He also gave me good advice and I got a good deal. I will buy my next vehicle from Robert. More

Highly recommended! I was very impressed with the whole process at Win Kelly. I went through True Car to get a quote so when I made an appointment to see the car I wanted I was very impressed with the whole process at Win Kelly. I went through True Car to get a quote so when I made an appointment to see the car I wanted, Steve had it ready to go. He made sure I knew how to operate everything on the car and answered all my questions. He synced my phone and initiated the OnStar before I left. His extensive knowledge carries over to all of GM it seems, as we had discussions about product line and factory processes. He is easy to talk to and deal with and because of that, I am confident he can successfully guide anyone into the car they "need" to be happy. I am convinced his name is under "other" because he is more of a Consultant than a salesman! More

Great Experience with Robert I worked with Robert at Win Kelly Chevrolet in Clarksville on purchasing my new Chevy Colorado. I was very pleased with the overall buying experience. I worked with Robert at Win Kelly Chevrolet in Clarksville on purchasing my new Chevy Colorado. I was very pleased with the overall buying experience. I received a quote through the USAA Car Buying Service, and the dealership met that figure with no question. They also matched CarMax's offer for my trade--again with no question. Win Kelly went above and beyond to make my car buying experience easy and enjoyable; I would definitely buy from them again. More