Koons Clarksville Chevrolet Buick GMC
Columbia, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday 12:00 PM - 5:00 PM
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Bought a Yukon XL Denali Ultimate (brand new) that we realized had a misaligned door as soon as we got home. Was told to take it to a body shop and file a claim with GMC because this dealer couldn’t help realized had a misaligned door as soon as we got home. Was told to take it to a body shop and file a claim with GMC because this dealer couldn’t help me. Not great service for a brand new $110k+ truck. More
Are sales representative was very helpful and easy to work with. He showed us every vehicle we were interested in. The whole sales process was very easy and stress free. work with. He showed us every vehicle we were interested in. The whole sales process was very easy and stress free. More
From the first time that I rolled into the dealership nothing but Professionalship. I have brought my GMC truck in for two oil changes and everyone was great. Waited for the truck to be done and it was d nothing but Professionalship. I have brought my GMC truck in for two oil changes and everyone was great. Waited for the truck to be done and it was done in a very reasonable time. I will always bring it to KOONS GMC. More
To start, having an appointment meant nothing. I didn’t wait getting my truck checked in for four diagnostics issues and an estimate but it took three days (excluding Sunday) when I was told 3-4 h I didn’t wait getting my truck checked in for four diagnostics issues and an estimate but it took three days (excluding Sunday) when I was told 3-4 hours at check-in. I had horrible experience when I didn’t get a call after 4 hours. Called every 30 minutes. When someone called me back it was near closing time and was told it has not been looked at. The mechanic also only diagnosed 1 out of 4 issues. I had no words for it. When asked about the other issues, it was brushed off with an excuse of vehicle being too old and they didn’t get a code. Paid and just wanted my truck back after not having a ride for 4 days. More
Excellent service professionals! Efficient, courteous and timely repairs were made this is my favorite dealer Efficient, courteous and timely repairs were made this is my favorite dealer More
Zak Bhatti was an amazing salesman. He id not pressure me to buy on the same day. He did not call or text me after I left the dealership. He respected my "wait" time. I would highly rec He id not pressure me to buy on the same day. He did not call or text me after I left the dealership. He respected my "wait" time. I would highly recommend Zak to buy from. More
We came in ready to look for a new truck. Even though it was raining off and on, Zaki met us quickly. I explained what I was looking for and he found us the interiors and exteriors that I tho Even though it was raining off and on, Zaki met us quickly. I explained what I was looking for and he found us the interiors and exteriors that I thought I might like. He even had to go to overflow lots to find some of my wish list items. We picked out the truck I liked and while we waited for financing with Hamza, Zak helped me set up my phone app and get a copy of my title from the DMV. It saved us from making multiple trips and I'm sure many phone calls. A great experience in what is normally quite frustrating. More
Everyone was very excited about the vehicle we chose and financed person was knowledgeable about all the different options financed person was knowledgeable about all the different options More
The waiting room was clean and comfortable. Free coffee didn't taste good. Service advisor was courteous and professional. I was told I needed a new water pump which wasn't the reason for my vi Free coffee didn't taste good. Service advisor was courteous and professional. I was told I needed a new water pump which wasn't the reason for my visit. They were able to replace it that same day. More




