Koons Clarksville Chevrolet Buick GMC

We came in ready to look for a new truck. Even though it was raining off and on, Zaki met us quickly. I explained what I was looking for and he found us the interiors and exteriors that I tho Even though it was raining off and on, Zaki met us quickly. I explained what I was looking for and he found us the interiors and exteriors that I thought I might like. He even had to go to overflow lots to find some of my wish list items. We picked out the truck I liked and while we waited for financing with Hamza, Zak helped me set up my phone app and get a copy of my title from the DMV. It saved us from making multiple trips and I'm sure many phone calls. A great experience in what is normally quite frustrating. More

Everyone was very excited about the vehicle we chose and financed person was knowledgeable about all the different options financed person was knowledgeable about all the different options More

The waiting room was clean and comfortable. Free coffee didn't taste good. Service advisor was courteous and professional. I was told I needed a new water pump which wasn't the reason for my vi Free coffee didn't taste good. Service advisor was courteous and professional. I was told I needed a new water pump which wasn't the reason for my visit. They were able to replace it that same day. More

I had a wonderful buying experience, but since then the service side of this dealership has not met expectations. I have only gone back three times since purchase, one occurrence was a routine oil change t service side of this dealership has not met expectations. I have only gone back three times since purchase, one occurrence was a routine oil change that resulted in me waiting at the dealership for 5 hours (the service rep did accommodate with a free service which I appreciated). Most recently, my front windshield wipers are not working. I initially scheduled an appointment for 8:30 am but was told no tech is available and could have taken up to 5 hours. What is the point of scheduling an appointment online then? After I raised concern with this, a tech was found for me and I was told it was two parts that needed to be replaced. I was told one of them was on back order and could not be given a firm timeline on when I could receive the part. I was given the service reps direct contact, and when I reached out for an update after a week I left a voicemail and still have not received a response. Any time there is weather I have to pay for a rental vehicle, I feel like there would be more urgency around a safety hazard such as this? Just overall disappointed with my experiences and do not plan to routinely go to this dealership. More

Everything went smooth and easy. The Sales Manager, Salesman, and Finance team was nothing short of fantastic. Third vehicle I bought from this dealership. The Sales Manager, Salesman, and Finance team was nothing short of fantastic. Third vehicle I bought from this dealership. More

I purchased my brand-new car in December of 2019. I also financed a service contract. Since then, my car has continued to run excellently. I'm prompted for regularly scheduled services (approx. every I also financed a service contract. Since then, my car has continued to run excellently. I'm prompted for regularly scheduled services (approx. every 5,000 miles). After scheduling my appointment and arriving on time, I was immediately checked in. I choose to wait for the service. While waiting, I am provided with a text number where I can check on the status. The work is regularly completed within an hour and a half. All of the costs have been covered by my contract. All the personnel from the check-in until the delivery after service are very knowledgeable, helpful, and friendly. There are service locations closer to me, but I greatly appreciate the service that I get at Koons Chevrolet GMC Clarksville. More

The service is great and Kacey is always polite and welcoming. I usually wait for my car and I am kept informed of the wait time. welcoming. I usually wait for my car and I am kept informed of the wait time. More

Communication and service was excellent Kacey the service technician was very easy to deal with definitely recommend technician was very easy to deal with definitely recommend More

Service was quick, accurate and honest. I'd recommend them to a friend or anyone looking for a place to purchase and service their vehicle. I'd recommend them to a friend or anyone looking for a place to purchase and service their vehicle. More

Service Advisor Dave Hammond was great to work with. He answered my questions, and double checked for warranty coverage and any available discounts. Dropped the vehicle off at 8am for a throttle bod He answered my questions, and double checked for warranty coverage and any available discounts. Dropped the vehicle off at 8am for a throttle body replacement, and it was done by early afternoon. I was contacted by both phone and text when service was completed. More