Koons Clarksville Chevrolet Buick GMC

The dealership did not take my complaint into account, and failed to fix the problem they were presented with. They also changed my rear brake pads and discs prematurely. My car has been leaking into the and failed to fix the problem they were presented with. They also changed my rear brake pads and discs prematurely. My car has been leaking into the rear seat. I have had this problem before on the other side of the car. The dealership that fixed the problem before had the problem Identified. Win Kelly denied this to be the correct solution. They readjusted the tracks on my sunroof assuming that this was the problem. It was not, they had assured me that my car would NOT leak. My car continues to leak as it did before. I was not given a loaner while this was being fixed. I am very disappointed with the service of this dealership. I will not be using them again. More

The best experience I have ever had. Robert got my deal done in less than 4 hours. The whole staff was great l bypassed many other dealers and I am soo glad I did. I hope to get my next vehicle there very done in less than 4 hours. The whole staff was great l bypassed many other dealers and I am soo glad I did. I hope to get my next vehicle there very soon. Thank you sooo much for the wonderfull experience. More

I had a vehicle repaired there for minor body work they fixed the rear bumper and driver side quarter panel slight dent on quarter and scratches on side of bumper the estimate they gave was for $888 when fixed the rear bumper and driver side quarter panel slight dent on quarter and scratches on side of bumper the estimate they gave was for $888 when I was told the car was complete I got a bill for $1030.I ask why the difference in price I was told they needed to add things they forgot.I had to pay the extra amount to have the car released. I can understand if the car had unseen damage but this was just small scratches that needed paint work no unseen damage at all. Win kelly took advantage of the situation and I think that people should know about them I left my number for the manager to please call me and I never received a call BAD BUSINESS . More

My wife and I bought a new Chevy Equinox from Win Kelly a few weeks back. We couldnt have been more happy with our sales associate Cory Blackston. He was the sole reason that we came back to Columbia, MD t few weeks back. We couldnt have been more happy with our sales associate Cory Blackston. He was the sole reason that we came back to Columbia, MD to purchase the car as we live a few hours away on the Eastern Shore. After a minor set-back during the actual purchasing process which was handled by the General Manager of the store, we were driving home in our new vehicle. We would like to offer a special thanks to Cory (if you go there looking for a car, ask for him, he is excellent) also a thank you to the store GM. We are extremely happy with our new Equinox. More

I can't say enough about the team that took care of me at Win Kelly Chevy on 11/16/12. My old car was pretty much dead and needed a new one ASAP!. I made an appointment with Rick Young and from the start he Win Kelly Chevy on 11/16/12. My old car was pretty much dead and needed a new one ASAP!. I made an appointment with Rick Young and from the start he was friendly and personable.The test drive felt like a drive with an old friend. There was no run around or heavy handed sales techniques. He asked me a few simple questions to determine my needs an went from there. Quite frankly I didn't think I was going to be able to afford a new car but Rich Hollander was able to get me the deal I wanted. He was respectful and quick. Robin Heintzelman handled my paperwork. She was able to get me what I needed at the price I could afford on the extras and even told me what I could wait for. The paperwork was quick and I was out the door. All in all an excellent car buying experience. I took a bunch of business cards because if anyone I know is looking for a new car I will be pointing them in the direction of Win Kelly. More

Tried to take advantage of me and made up a part that needed to be replaced that did not actually exist. When i brought this to their attention they treated me as if I was the one trying to take advanta needed to be replaced that did not actually exist. When i brought this to their attention they treated me as if I was the one trying to take advantage of them. When actually it was something very simple that needed to be replaced. Mind you this was a 30 dollar part that should have been covered under the emissions warranty (8 year/80,000) . The job called for 18mins of labor. I felt like my satisfaction was not their number one priority. I was talked down to and was denied to talk to the service manager. I waited a half hour to talk to the service manager and then the same guy came back in and said "anything you want to ask him you can ask me". On top of everything they charged me 57.50 for diagnosis of something they could not actually pin point or prove was the problem. I will never give them any business ever again. More

I went in WinKelly with an assumption that I will be meeting an aggressive salesperson who will push everything on me and will force me to buy a vehicle. But to my Surprise, Mr. Stephen Weaver was extre meeting an aggressive salesperson who will push everything on me and will force me to buy a vehicle. But to my Surprise, Mr. Stephen Weaver was extremely professional and made the buying process very comfortable for me. From sales person, sales manager to Loan officer; everyone was extremely professional and helpful. Not only their behavior is great, their vehicles are listed at very competitive prices. Thanks to the great team at WinKelly's, now I am a proud owner of 2011 Yukon. My friends and family love it and I have already received many compliments from strangers :-) We are already making plans for our next Vacation. They have a very similar vehicle listed in Black.. GO BUY IT!!!!!!! More

just bought my first ever brand new truck from Win Kelly over the weekend. was pretty nervous about the whole experience but with the excellent support and friendliness of the dealer and there associates it over the weekend. was pretty nervous about the whole experience but with the excellent support and friendliness of the dealer and there associates it made the experience one of a kind they met and exceeded all of my expectations. i would strongly recommend them to friends family and anyone else looking to buy a new or used vehicle. More

I purchased a 2004 Chevy Trailblazer from Win Kelly and after driving it for one week I noticed a few problems. I took the vehicle back to the dealer; they were very easy to deal with and assured me that t after driving it for one week I noticed a few problems. I took the vehicle back to the dealer; they were very easy to deal with and assured me that they would make the necessary repairs. I was provided with a loaner vehicle (an awesome new Buick) for the duration that my vehicle was in their shop. They repaired my vehicle at no additional charge and kept me informed of the progress daily. Carla was the best customer service rep I have ever worked with. She was very knowledgeable and showed true concern that I received the best service. Win Kelly has a customer for life, all of my future vehicle purchases will be with them. More

We found a used vehicle online for a great price and we promtply visited the dealership the next day. Once seated with our sales guy Rick, one of the management team walked up to tell us the vehicle we we promtply visited the dealership the next day. Once seated with our sales guy Rick, one of the management team walked up to tell us the vehicle we were looking at had something wrong with the sunroof, the part was on order and they would correct it for us. I was impressed especially after another dealer sold me a car (we I subsequently returned) the week before and did not disclose a number of issues. The sales process was fine - no pressure, no BS. My only nit...we waited roughly an hour to meet with the finance team only to learn they could not get close to the rate I could get from my bank. Granted they were up front and said we can't match that once we sat down but it took a while to get to that point. Overall, my wife and I are very happy. More