Koons Clarksville Chevrolet Buick GMC

I must say that I had a GREAT experience... UNTIL I drove off the lot. I had many problems with the dealerships communication and integrity. There was one outstanding agreement noted in my sales contract. I off the lot. I had many problems with the dealerships communication and integrity. There was one outstanding agreement noted in my sales contract. I followed up by leaving multiple messages with the dealership for three days without a returned call. Once I was called, I explained the situation 3 times to different individuals. All of them assured me that management has helped others in similar scenarios and it shouldn’t be a problem. However, this was not the case. I explained the situation to management and was told that they would not honor the salesman’s word. Management insisted on their approach and offered no alternatives. Afterword’s, I contacted the general manager and expressed my discontent which also led to no resolve. I was dumbfounded to realize that management allows anything to be said in order to make a sale, even if that involves lying. Many phone calls later, a simple compromise was made when I decided to skip the dealer and call their contractor. Unlike the dealer, the contracting company was more than happy to accommodate me. It is to my amazement that the compromise came from the contractor which I've never done business with instead of the dealership where I spent 40k. My negative experience could have easily been avoided and an agreement could have been met had management been competent. After 3 weeks of unnecessary confrontation, the sale will soon be complete. Overall, I am dissatisfied with my experience and hope GM incorporates changes so potential consumers don’t encounter the same service I received. The bottom line is once they have your money; don't expect anything but lies and a waste of your time! More

I have purchase over 15 new vehicles from various dealers and salesmen, but this was by far the easiest new car buy ever!!!! Rich was the most friendly, non-aggressive salesman I have ever worked with. He ma and salesmen, but this was by far the easiest new car buy ever!!!! Rich was the most friendly, non-aggressive salesman I have ever worked with. He made the deal so easy and smooth, that wife and I were amazed I walked in to talk about buying a car, and actually drove off the lot with a new 2011 Chevy Camaro. Rich & Win Kelly ROCK!!!!!!!! More

This was my first time shopping for a car and I went to this dealership first just to look around and get a sense of my options. Stephen was phenomenal to work with- he was pleasant and personable, and ext this dealership first just to look around and get a sense of my options. Stephen was phenomenal to work with- he was pleasant and personable, and extremely knowledgeable. He was able to answer all of my questions, responded to emails and calls promptly, and went out of his way to help me to negotiate a price that met my needs. He got the exact car I wanted, it was beautifully clean, and when I went to pick it up did all the little extra things such as pair my cell phone to the bluetooth without me asking. I would certainly recommend this dealership and Stephen to anyone buying a car, and I would definitely buy a car from him again. More

I was very pleased with the experience my son and I had. That says a lot since I am not a big fan of car dealerships or the sales people as a rule. It was a delightful experience. We were able to find the That says a lot since I am not a big fan of car dealerships or the sales people as a rule. It was a delightful experience. We were able to find the car of my sons dreams and at a price he could afford. Sally and Scott More

I have had my car maintained at this Dealership and been I have had my car maintained at this Dealership and been satisfied. However, my most recent visit was for replacement of the radio. My first visit I have had my car maintained at this Dealership and been satisfied. However, my most recent visit was for replacement of the radio. My first visit concerning the radio...radio was returned to where ever it was ordered from. I believe this was perhaps a miscommunication. So, a gentleman named Mike Porter assisted me and ordered another part. I received a call that the part was in and I traveled with my husband (who is handicaped) to your dealership to have the radio put in and through no part of Mike's the wrong part was sent. Well Mike was kind enough to go the extra mile and he came to my home and picked up my car, drove it back to your dealership, replaced the radio and returned the car in perfect condition, radio and all working just fine. I must say you have a very special employee in Mike Porter. You see my husband is quite ill and it is rather difficult for him to get around and I can not leave him home alone, so when Mike said he would pick up my car, it was such a great help. It is a little distance to travel to your store; but if only for Mike's assistance I will continue to have my car maintained by your store. Thank you, Janice Smalarz 11165 Chambers Ct. (Bldg 9-C) Woodstock, MD 21163 More

It was a great experience buying our new Chevy Cruze over the holidays. My wife and I love this car! Stephen Weaver was our salesperson and he was very knowledgeable and professional yet also "down to earth" the holidays. My wife and I love this car! Stephen Weaver was our salesperson and he was very knowledgeable and professional yet also "down to earth" and personable. He made us feel very informed and comfortable. I strongly recommend Stephen and Win Kelly! More

Excellent overall experience at this dealership and one of the best experiences I've ever had buying a new car. The 3 listed people we interacted with were all professional, knowledgable, informative, fri of the best experiences I've ever had buying a new car. The 3 listed people we interacted with were all professional, knowledgable, informative, friendly, easygoing and not pushy, and we thus able to settle on a very fair price. More

My 2003 Deville had a "service engine soon" light go on. I called and made an appointment with Cassie Kelly and told her I needed a loaner car. She was great - the car was done on time and I was able to ge I called and made an appointment with Cassie Kelly and told her I needed a loaner car. She was great - the car was done on time and I was able to get a loaner. It's a pleasure working with Ms. Kelly. More

Five stars, PLUS, all the way. Needing to buy TWO new cars, and not sure if we'd really be able to....all went so smooth, without a hitch! We were able to get exactly what we were looking for, and then cars, and not sure if we'd really be able to....all went so smooth, without a hitch! We were able to get exactly what we were looking for, and then some. They truly care about their customers, and the situations they may be in. We are more than satisfied, and Win Kelly will be our dealership going forward. Have already passed names on to others we know who are in the market for a new car! More

I took my car in for a routine oil change and Gary was friendly and very helpful. Service was completed promptly. I will be back for additional service and possible purchase a new vehicle in the near fu friendly and very helpful. Service was completed promptly. I will be back for additional service and possible purchase a new vehicle in the near future. Thank you Gary for your great customer service. Tsai Elletson More