Koons Easton Toyota

I went to Koons for service one time. They now continue to call my phone, even though I blocked their number and asked them to stop calling me. Stop calling me!!! This is complete harassment and the most to call my phone, even though I blocked their number and asked them to stop calling me. Stop calling me!!! This is complete harassment and the most ridiculous way to run a business. More

Four visits to service, four disappointments. The most recent was the worst. I've reached out to the general manager via e-mail and telephone....nothing. I've been a Toyota owner for over 10 years...been recent was the worst. I've reached out to the general manager via e-mail and telephone....nothing. I've been a Toyota owner for over 10 years...been to five dealerships throughout the United States. Koons is the worst dealership I've ever dealt with. More

This was our second time purchasing through Koons Toyota in Easton. They are so nice and professional. Willing to work with you without any pressure or being overbearing. We’ll be back! in Easton. They are so nice and professional. Willing to work with you without any pressure or being overbearing. We’ll be back! More

We purchased a 2021 Toyota Rav 4 Hybrid and had a wonderful experience with our sales person Kash Desai. Very professional and answered our many questions. I never felt pressured and within an wonderful experience with our sales person Kash Desai. Very professional and answered our many questions. I never felt pressured and within an hour we were purchasing the vehicle. More

Fantastic, professional, and friendly. Cash, Marcus, & loren all made my first experience with them smooth & easy. Any new car I plan on buying in the future, will be with these guys. loren all made my first experience with them smooth & easy. Any new car I plan on buying in the future, will be with these guys. More

As always the people at Koons Easton Toyota are a joy to work with. I have been taking my vehicles fir service there over ten years since I moved to the area. There is another Toyota dealership only 15 mile work with. I have been taking my vehicles fir service there over ten years since I moved to the area. There is another Toyota dealership only 15 miles from my home but I had suc a bad experience there I drive 45 miles to Koons. This my third vehicle purchase with them and all future ones will be at Koons. More

Took my 2017 Tacoma for service, to explain my issue and seemed like the guy didn’t care at all. Charlie told me to take the leveling kit off and that might help with the issue might, to my surprise it didn seemed like the guy didn’t care at all. Charlie told me to take the leveling kit off and that might help with the issue might, to my surprise it didn’t. I asked them to do a road force balance they said i didn’t needed. So I asked them to do a diagnostic for the noise and they said it was the tires and swap the wheels with a different truck for $300. No reason why it was making so much noise. Took it to a different shop and they performed a road force balance and that fix the noise that I had. If only Toyota techs would listen to what their customers want them to do just do it man. Also They never call back with updates. More

When I was looking to purchase a used vehicle, I ended up going to Koons Toyota in Easton, MD. I know many people have anxiety and horror stories when it comes to car purchases, so I was hoping for the best going to Koons Toyota in Easton, MD. I know many people have anxiety and horror stories when it comes to car purchases, so I was hoping for the best when I entered their doors. However, now I have a bad experience of my own to share. After test driving the vehicle I was interested in with my salesperson, Keith Wenck, I felt like I was in capable hands. The other employees involved in the process seemed helpful and were falling all over themselves to get me in the vehicle. However, as soon as I cut the check, the helpfulness and communication went right out the window, just as I had feared. A few days after my purchase, I encountered a few issues with the vehicle and contacted my salesperson. Thankfully, the issues I had with the vehicle weren’t major mechanical problems that left me stranded. After a ton of miscommunication on their end, they did have me bring the car into the service department, which was able to confirm what everyone involved already knew about the issues I was experiencing. The service department was defensive when I brought the vehicle in and, quite frankly, rather dismissive when telling me that it was my problem, not theirs. Even after this interaction, it was clearly indicated by the salesman that he was making an effort to get these issues resolved for me and that he just needed more time. That was the last I heard from him despite numerous efforts to reach out to him. Looking back on the events of the past month, the bottomline when it comes to my experience with Koons Toyota is pretty clear cut. The salesman who seemed helpful and in my corner at first, ultimately left me with a handful of unresolved problems and didn’t bother to return my followup calls or emails. It was all about the sale, and my time or concerns were not a priority. If things weren’t left open-ended, I would’ve walked away thinking that I had found a dealership and brand that I could depend on in the years to come. Obviously, that’s not the case. I see on many of the previous reviews that the General Manager is quick to respond to negative reviews. I guess that’s a positive and part of the playbook, however, if the sales/service teams communicated better from the start, I wouldn’t be posting this review. More

Got a great deal on a used Honda accord . The dealer did a complete service and my salesman Ben Massey and the staff were great to Business with a complete service and my salesman Ben Massey and the staff were great to Business with More

My husband and I bought a new 2021 Toyota Camry SE. Everybody that we had dealings with treated us like family. We would recommend them to anyone. Everybody that we had dealings with treated us like family. We would recommend them to anyone. More