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Koons Easton Toyota
Easton, MD
240 Reviews
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December 24, 2016
Awesome Experience Every Time I have purchased 6 vehicles (a Scion tC, Corolla, 2 Highlanders, 4Runner, and Tundra) from Koons Easton Toyota and have been extremely pleased with ea I have purchased 6 vehicles (a Scion tC, Corolla, 2 Highlanders, 4Runner, and Tundra) from Koons Easton Toyota and have been extremely pleased with each purchase. I have worked with their sales and finance staff, service department, and parts department and have always received excellent customer service. I would highly recommend them to anyone looking for a new or used vehicle. I recently worked with Chris Willis purchasing a Highlander. He helped me get the vehicle that I wanted at an awesome price! More
by JessicaKastel
Employees Worked With
Chris Willis
Helpful October 26, 2016
Unreliable I took my truck in for a Air Pump Injection System, even though the warranty for the Air Pump Injection System was extended through Toyota I had to pa I took my truck in for a Air Pump Injection System, even though the warranty for the Air Pump Injection System was extended through Toyota I had to pay full price because I was over the extended mileage. No problem, when I picked up the truck, I only drove 5 miles before the check engine light can back on and the truck did not run properly. This was the second time in a row I had taken my truck in for service and had to take it back immediately because it wasn't fixed properly but each time I was given a loaner car. The dealership had the truck ready the next day, when I picked it up, the air conditioning and heater did not work. This worked fine when I took the truck in originally. I took the truck back in and was told it was two heater sensors that were under the dash and would cost approximately $1500 to fix. Even though everything worked fine when I took it in for service the dealership said it was not related to the repair and they would not cover it. I have been a Toyota customer for almost 30 years and have never been let down until now. Very dissatisfied with the decision of the service manager not to fix what was working fine when I took the truck in for service. I will never take my vehicles or recommend this dealership to anyone. I guess if you take a car in for an oil change and someone backs into the door of your car, they won't cover it because it wasn't related to the repair. More
by TundraFrank
Employees Worked With
Jimmy Musto, Bill Shull
October 16, 2016
55000 mile check Charlie most effective in explaining the service choices to be made. Technicians always produce better performance .Car delivered clean and all work Charlie most effective in explaining the service choices to be made. Technicians always produce better performance .Car delivered clean and all work done with pride. Still very happy with my 2012 Avalon. More
by carguy Avalon 2012
Employees Worked With
Charlie Cauffman
September 05, 2016
Bad day at Black Rock I picked a vehicle from on line inventory and they had it cleaned and waiting for me when I arrived. We took a test drive and I did like the vehicle. I picked a vehicle from on line inventory and they had it cleaned and waiting for me when I arrived. We took a test drive and I did like the vehicle. That was the best part of the visit. They appraised my trade while I was on the test drive. We sat down to crunch numbers, I told him I knew what my car was worth on Kelley Blue Book (the lower one VS NADA). They were offering 125% over blue book for a trade. They didn't even mention that and offered me several thousand LESS than blue book. My car is a 2014 in Very Good to Good condition with, at the time, 23,100 miles on it and very clean. (no smoking, no kids, grandkids) I'm 70 so no speeding or accidents. They just lied and denied on my trade. Very insulting to one's intelligence. I will never go back. This was in August 2016. More
by rcran12
Employees Worked With
Jan Ewing, Chris Willis, JT Thompson
August 24, 2016
Great Experience!! I bought a 2014 Nissan Alitma from Koons Toyota. I finally found the car I was looking for & I'm glad it was at Koons because all of their staff was a I bought a 2014 Nissan Alitma from Koons Toyota. I finally found the car I was looking for & I'm glad it was at Koons because all of their staff was amazing. Dylan Windsor was the salesman & was wonderful to work with. He made me and my fiance very comfortable & made the buying process very easy. I would definitely recommend Koons Toyota in Easton MD to my family and friends. More
by Kellie
Employees Worked With
Dylan Windsor - Sales
June 04, 2016
Great service Jimmy and Lisa were very kind and helpful. I highly recommend Koons Easton Toyota for all of your service needs. Very easy to deal with. Jimmy and Lisa were very kind and helpful. I highly recommend Koons Easton Toyota for all of your service needs. Very easy to deal with. More
by Sue
Employees Worked With
Lisa , Jimmy Musto
May 22, 2016
Amazing Buying experience! I'm so glad I chose Koons Toyota of Eastom Md. I was greeted very nicely and even though I don't have very good credit, Will and Michael made sure I l I'm so glad I chose Koons Toyota of Eastom Md. I was greeted very nicely and even though I don't have very good credit, Will and Michael made sure I left there with a car that I loved!! I recommend anyone looking for new or prepared reliable vehicles to visit Koons in Easton and ask for either of them! :) Thanks for all of your help! More
by Dylan6493
Employees Worked With
Will Morris, Michael DiDonato
May 20, 2016
Great Experience! I had a great stress free experience here and will recommend them to anyone. Sara, my sales person was so easy to work with. I got a great deal and th I had a great stress free experience here and will recommend them to anyone. Sara, my sales person was so easy to work with. I got a great deal and the payment I wanted thanks to Vito and Loren.. More
by Barbara
Employees Worked With
Loren, Sara Kritzer, Vito Vita
May 01, 2016
Best new car buying experience ever Very friendly staff, Todd went above and beyond to get the deal I wanted. Financing was quick and easy. I will and have recommended you to my friends! Very friendly staff, Todd went above and beyond to get the deal I wanted. Financing was quick and easy. I will and have recommended you to my friends! More
by gjones1313
Employees Worked With
Jan Ewing, Todd Hardeman
March 23, 2016
Great service I am always treated so well by the folks in Koons Easton, they always know me and always take care of whatever is needed. They only suggest things tha I am always treated so well by the folks in Koons Easton, they always know me and always take care of whatever is needed. They only suggest things that need to be taken care of and things for me to watch out for. More
by Retirementtoy
Employees Worked With
Jimmy Musto, Charlie Cauffman
