Koons Easton Toyota

Professional Enviorment The whole transaction from finding the vehicle that I wanted to being updated on status was very professionally done. All options were explained very The whole transaction from finding the vehicle that I wanted to being updated on status was very professionally done. All options were explained very clear and done well!!!! More

Very accomodating Sara was the perfect "host" at Koons. She offered many options when I was not sure what vehicle would work the best for me. Gave me time to think ab Sara was the perfect "host" at Koons. She offered many options when I was not sure what vehicle would work the best for me. Gave me time to think about it and when I found a used van at the Annapolis dealer, she performed her magic. In a matter of hours the vehicle was brought to the Easton dealership. A few hours after than we drove home in our "new to us" Toyota Sienna. It was exactly what we were looking for at a reasonable price. They also have the best music streaming through the building :-) More

Excellent sales and buying experience! I just took delivery on a 2016 Toyota Tacoma TRD Sport Double Cab 4X4 in Magnetic Gray from Koons Toyota Easton and I couldn't be more please with the I just took delivery on a 2016 Toyota Tacoma TRD Sport Double Cab 4X4 in Magnetic Gray from Koons Toyota Easton and I couldn't be more please with the experience! The price was good, but the sales staff is what really puts them above all other dealers in the areas. I have never considered car buying to be a fun experience and until I contacted the folks at Koons I was rather frustrated with other dealerships and searching online inventories for the exact truck that I wanted. The truck color/trim/package combo that I wanted wasn't on the lot (and rather hard to keep on any lot due to demand), but the Koons staff took over my failed efforts and was able to put me in the driver's seat of exactly what I wanted. The prompt and consistent communication from Todd Hardeman (Sales) was above and beyond what I expected. We exchanged emails as late as 1:00-2:00 in the morning and I don't think it ever took longer than a hour for him to return an email. He answered all of my questions and kept me in the loop throughout the purchase process. Marcus Carpenter (Sales Manager) helped me get considerably more money for my trade and found the exact truck that I was looking for from in bound stock going to another dealership (along with a few other customers looking for similar trucks that week). About a week later my new truck was delivered to Koons Easton and I couldn't be more happy driving off the lot. Koons wasn't the first dealership that I went to when I started searching for my new Tacoma, but I sure wish that it was. They have a no pressure approach to selling vehicles; however, it was clearly evident that they wanted my business and they certainly EARNED it. They aren't looking to just sell you any vehicle; they are looking to sell you YOUR vehicle. I was asked several times, "is this EXACTLY what you want? Are you sure?" They weren't going to settle for me settling on something that I didn't truly want. Bottom line, I am completely satisfied with my new Tacoma, the price and the overall experience at Koons. I own three Toyotas and will continue to only own Toyotas, but now I know exactly where I am buying my future Toyota vehicles. They have earned my business at Koons Easton and I WILL be back again! By the way, my new Tacoma is AWESOME!!! Thank you, Koons! More

Absolutely Worth the Drive to Shop at KOONS! I am in Louisiana, and my nationwide search for *the* 2003-2005 Miata with just the right options brought Koons Easton Toyota Scion to my attention. I am in Louisiana, and my nationwide search for *the* 2003-2005 Miata with just the right options brought Koons Easton Toyota Scion to my attention. All it took was a phone call, and in short order I had reached a general agreement with sales representative SARA KRITZER. Sara answered all of my questions carefully and, as it turned out, accurately. She was meticulous about the details, and she did an excellent job responding to my questions and concerns in a timely manner. I could not have asked for a more caring and professional sales rep. Sara even made arrangements for me to be picked up at BWI! I took delivery at the dealership on Wednesday, January 20, 2016 and by Thursday evening I was back at home, making it out of the mid-Atlantic just ahead of the record snowfall that was forecast. Definitely NOT Miata weather! Thanks once more to Sara and the entire KOONS team for making it all possible. I couldn't be happier with the vehicle or the buying experience! Ray Truelove Shreveport, LA More

Best car buying experience we have ever encountered!!! We give Todd Hardeman and all the staff at Koons Easton Toyota a 5 star review because of the friendly atmosphere and exceptional buying experience we We give Todd Hardeman and all the staff at Koons Easton Toyota a 5 star review because of the friendly atmosphere and exceptional buying experience we have ever encountered. From the moment we arrived we did not feel pressured and felt completely comfortable with or sales rep. Todd. We felt not only like he was a great employee of Koons Easton Toyota but we felt like he was like family. We truly have never felt like this in any other car buying experience before. Todd is highly recommended by us if your looking for a vehicle. All we can say that he definitely lives up to the Koons slogan. Todd you WOW'ed us. Rachel Brewer is also wonderful in the time she spent with us in going over all the tech. operations with our new vehicle, Thanks Rachel. And last but not least feeling so comfortable with our financial rep. Heather Travers. Entire Sales Staff 5 star!!! Thanks Mike and Jan B. More

Dont trust this place! Agreed to a price yesterday with the manager at 6pm, offered to put thousands down all day, then they text me next morning 9am that the car is sold. B Agreed to a price yesterday with the manager at 6pm, offered to put thousands down all day, then they text me next morning 9am that the car is sold. BS!! Horrible customer service. More

The best in customer service... I have dealt with many dealerships and service departments. I think this makes me knowledgeable enough to know that this dealership has the best & to I have dealt with many dealerships and service departments. I think this makes me knowledgeable enough to know that this dealership has the best & top of the line customer service in the area. I appreciated the fast service, along with the professionalism. There was no "hard sell" for additional products or servicing or yet another "unforeseen" repair that was needed. I was pleasantly surprised! I drove away a "happy & satisfied" Toyota owner. More

Daughters first car Todd Hardeman is a great salesman. He was not pish and realized quickly that the car we originally came to test drive wasnt what i wanted for my daugh Todd Hardeman is a great salesman. He was not pish and realized quickly that the car we originally came to test drive wasnt what i wanted for my daughter. He took alot of time talking with us and never tried to push us at a car. We choose a used Ford Fusion. There were some small issues with car, not unusual for a used car, and they were resolved quickly and satisfactorily. My daughter loves her car. More

Great Service Advisor Jimmy Musto is a great service advisor. His honesty and professionalism has convinced me that I will return for service and also when it comes time Jimmy Musto is a great service advisor. His honesty and professionalism has convinced me that I will return for service and also when it comes time for the purchase of another vehicle. Good job Jimmy More

Wonderful Experience Koons Easton Toyota is best place to buy cars because of their genuine and reliable service. I have purchased Toyota Camry Hybrid last week, all staff Koons Easton Toyota is best place to buy cars because of their genuine and reliable service. I have purchased Toyota Camry Hybrid last week, all staffs are very nice and gave me the warm welcome and seen excellent environments. A special thanks to Jam Ewing - Internet Sales Manger, Chris Willis - Sales Consultant and Vito Vita - Sales Manager for their help. --Arock Manuvel More