Koons Easton Toyota

Worst car buying experience I’ve ever had. ! Mike was the salesman who showed me and my family the car. Things started off good, then took a turn. The car smelled of cigarettes. Still currently ! Mike was the salesman who showed me and my family the car. Things started off good, then took a turn. The car smelled of cigarettes. Still currently does and I’m 9 months pregnant due any day. Before the test drive my mom wanted to see if the oil had been changed. Immediately we noticed a problem with the hood latch. It wouldn’t pop open after multiple attempts. The battery to the key fob was also dead. We bought this to the attention of Mike. While taking a test drive the hood of the car popped up. Mike closed the hood and stated that it must not have been closed completely from checking the oil. However, it was an issue that continued to happen. Even during my drive home from the dealership. I came in with a check from my bank in which my credit had already been ran. He then tells me that my identity needed to be checked without further explanation. I declined and his response to me was, “then you can leave.” His demeanor and tone was extremely rude. My family and I went to use the restroom before leaving. Where we were greeted by sales manager Max. He over explained why the process in identity verification needs to be via my credit. I finally agreed and now Mike comes back with a big smile. Fast forward, I called the dealership the next morning to inform them about the hood of the car and key fob. They instructed me to take my car to Koons Toyota of Annapolis. I did as I was told. While continuing to drive my vehicle that I only had for no more than a day or two. I started to notice noise from the driver rear side. The steering wheel was also drifting to the left. Koons of Annapolis did their diagnostic on my vehicle and informed me that the hood latch and cushion needed replacement and confirmed a few other mechanical issues. Max made sure I got a rental car while my car was supposed to had been serviced. Which I gratefully appreciated. As I may go into labor any day. The weekend pass and now we are days into a new week and my car still had not been serviced. Koons of Easton decided to not pay for my vehicle to be fixed. But instead pick up my car and DRIVE it back to Easton for repairs. I preferred for Koons of Annapolis to fix my vehicle since they seemed more reliable. Once I called to see why my vehicle was picked up and what all had been done. I was told by Max that in the past they had been over charged by Koons Annapolis which had nothing to do with me. My concern was my vehicle. After multiple attempts of trying to get an update on my request for the vehicle inspection and work that was performed. I spoke with sales manager Justin and he told me he would assist and service manager Anthony would take care of the vehicle repairs. Anthony informed me and my partner that even as the service manager he only fix what he is told. However, I was informed by both Max and Justin that Anthony would be examining my vehicle and then doing repairs. My vehicle had been driven almost 2 hours away. But apparently the noise that I’m still currently experiencing was not heard during the drive. Which is impossible. Max gave the excuse that Anthony drives different types of cars daily and certain cars make certain noises that they might over look. When Anthony was asked by ME if he had did his own check of my vehicle he stated he only does what is authorized regarding repairs. The fob battery was still dead and same repairs. It has been more than a week later and I am still waiting to hear back regarding the repairs for my vehicle. Someone called me to schedule an appointment to bring my car back to the dealership after the holidays. No date or time provided. I mentioned that I’m 9 months pregnant and due any day. Plus I do not wish to keep having my vehicle driven that many miles for a horrible experience. No update or call just complete silence. I would not recommend this dealership at all for any reason. This is a lesson learned and a great eye opener. More

Great service on my car. Keep up the good customer service as well. The service manager Charlie is good. The lounge area is well kept. Keep up the good customer service as well. The service manager Charlie is good. The lounge area is well kept. More

Great and easy to work with! salesperson made it extremely easy and personable, and finance made the painful part a smooth and easy process salesperson made it extremely easy and personable, and finance made the painful part a smooth and easy process More

I recommend this dealership highly. Keith and Franklin were extremely helpful and knowledgeable as I navigated my quest for a new vehicle. I love my new car and feel confident that this Keith and Franklin were extremely helpful and knowledgeable as I navigated my quest for a new vehicle. I love my new car and feel confident that this dealership will be there for any questions I need answered now and in the future. More

This is my 3rd trade-up at this dealership. My Product Specialist, Rob, was extremely knowledgeable and helpful throughout the process. The sales group leaders and Brad, the finance manager, wo My Product Specialist, Rob, was extremely knowledgeable and helpful throughout the process. The sales group leaders and Brad, the finance manager, work together as a team to help you find the vehicle you need, with a deal you can afford. General manager JT should be very proud of his team! They always treat me like family. Rob even removed a complicated decal from my trade and got it on my new Highlander! If you hate the car-buying process, you should give these guys a change to blow your mind. If you haven't tried a Toyota... what are you waiting for? More

Staff was very professional. Process was very easy. Dealership was very clean and organized. Great Experience Process was very easy. Dealership was very clean and organized. Great Experience More

Best dealer on east coast. Free pick up and return if vehicle for maintenance. They help you schedule maintenance easily. Free pick up and return if vehicle for maintenance. They help you schedule maintenance easily. More

The service was friendly and the transaction was quick and professional. Everyone from the salesman to the finance manager treated me as a valued customer!! and professional. Everyone from the salesman to the finance manager treated me as a valued customer!! More

All the people I came in contact with were very professional and courteous. It was a pleasant experience. Thank you. professional and courteous. It was a pleasant experience. Thank you. More

I was welcomed respectfully. Bill was explained and questions answered clearly. The wait was not inordinately long. Bill was explained and questions answered clearly. The wait was not inordinately long. More