Koons Falls Church Ford

Robert Ryan’s and team were outstanding! His professionalism and customer service attitude exceeded my expectations. His professionalism and customer service attitude exceeded my expectations. More

The General Manager "Ali Zaka" at this location provided the worst customer service I've ever experienced at a dealership in my life. He demanded I finance the vehicle through them or they wouldn't sell the the worst customer service I've ever experienced at a dealership in my life. He demanded I finance the vehicle through them or they wouldn't sell the car to me. Wouldn't take a deposit to hold it. And worst of all told me because I wasn't a Virginia resident that he "had no loyalty to me". He told me another customer was coming in later that day that was a Virginia resident and they had preference over me being out of state. My sales rep called 2 days later asking if I was still interested because they didn't sell the car to their "preferred customer". I will never do business with a Koons dealership in any state because of this. More

I would like to take the time to think Mike the service manager. He was truly amazing. He took the time to listen to me and took care of the situation without a problem at all once again, just wanna say th manager. He was truly amazing. He took the time to listen to me and took care of the situation without a problem at all once again, just wanna say thank you Mike. More

My experience at Koons Ford Falls Church was really great! All of the sales representatives very very professional and courteous. My sales associate Shuvo as well as my finance person Dean provided g great! All of the sales representatives very very professional and courteous. My sales associate Shuvo as well as my finance person Dean provided great customer service and were very detailed oriented. I would recommend Koons Ford Falls Church to other friends, family, and colleagues. More

I found exactly the truck I wanted through auto trader and available through Koons in Falls Church, VA. We went back a forth a bunch of times even though I did not negotiate price, I accepted their offer. and available through Koons in Falls Church, VA. We went back a forth a bunch of times even though I did not negotiate price, I accepted their offer. And I had a cashier’s check ready for the full amount. They still made me jump through many hoops. Then when I accepted the price and asked to move the paperwork through quickly as I really wanted the truck. They came back and said the price went up 5,000 in one day. I couldn’t understand that. After intense discussion they finally agreed to honor the first price. Then they said delivery was them driving the truck rather than hauling it. This would put 400 miles on my “new” truck. According to Kelly Blue Book, those 400 miles devalues the truck by 4,000 dollars, which I did not want. They quoted 530 to drive the truck and said a one day delivery. I offered 1000 to have it hauled. They said it would be 1300 to have it hauled and would take 5 days instead of the one day they originally quoted. I explained all this pain to them but Patrick, the manager, dug his heals in and would not budge on 300 dollars. This is a 75,000 dollar truck and he dug his heals in on 300 dollars. All of this after the pain they put me through. Hard to believe how bad they treated me More

Not greeted immediately with 4 people behind the counter and on one in front of me. and on one in front of me. More

Recently had part of my powertrain break at less than 35k miles. When I first brought to the dealership they quoted me $3k+ for the repair and said they could have it done by the end of the following day. I miles. When I first brought to the dealership they quoted me $3k+ for the repair and said they could have it done by the end of the following day. I raised the issue with Ford, and since then the dealership confirmed that this is a warrantable repair and the quote has been adjusted to under $2k. While I've contacted Ford the dealership has not started repairs, now Art from the service department has said that it will take "at least a week" to get the repair completed, and he has been unable to send me anything in writing as he is "very busy". Meanwhile my car is being held hostage with no repairs being done and car seats for my 3 kids 7 and under inside! Absolutely terrible experience and would not recommend this dealership to anyone. More

I scheduled an appointment to wait for my car as the dealership fixed a recall. Before starting, I asked if they could check if they had all the necessary parts, which the staff confirmed in about 10 m dealership fixed a recall. Before starting, I asked if they could check if they had all the necessary parts, which the staff confirmed in about 10 minutes. I waited for an hour and a half and the job was done. Very easy and quick. Had I not wanted to wait, they also have a shuttle that goes to the closest metro stop. More