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Koons Ford of Annapolis
Annapolis, MD
1,561 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,561 reviews
February 28, 2023
Always liked this dealer but service prices are out of control. This last time you wanted $3800 for work that a non dealer did of $1500 with Oem ford parts, then you still charged me $200 to look at it , control. This last time you wanted $3800 for work that a non dealer did of $1500 with Oem ford parts, then you still charged me $200 to look at it , I’ve been long time customer , help me out More
by CEMNCAL2
Verified CustomerEmployees Worked With
Andrew Schneider
February 25, 2023
My Sales person Charlita was awesome. I also appreciate that your staff found an issue with my lighting before I took delivery. I ended up bringing my adult son to the dealership so he I also appreciate that your staff found an issue with my lighting before I took delivery. I ended up bringing my adult son to the dealership so he could buy a used F-150. More
by BART6
Employees Worked With
February 25, 2023
Always helpful and do a good job. Appreciate the fact that they let me keep my truck there for a week when I became sick and could not pick it up. Thank you! Appreciate the fact that they let me keep my truck there for a week when I became sick and could not pick it up. Thank you! More
by DEBBIE36
Employees Worked With
February 24, 2023
Darrick made the process quick and easy. Helped me find the right Bronco to fit my driving needs! Helped me find the right Bronco to fit my driving needs! More
by brian@neighborhoodsigns.com
Employees Worked With
February 24, 2023
All went out of their way to make the whole experience easy, quick and for our benefit. easy, quick and for our benefit. More
by SRPEANUT1
February 24, 2023
Service was completed in the time expected. It would be nice if the dealership could charge EV cars being held overnight so we can pick up the car with a charged battery. It would be nice if the dealership could charge EV cars being held overnight so we can pick up the car with a charged battery. More
by DTYANG69
Employees Worked With
I don't see my advisor
February 24, 2023
They did a good job, everything went well. Mike Treas, always, has a takes care of my car. Mike Treas, always, has a takes care of my car. More
by suzlehnert
Employees Worked With
February 21, 2023
As always, received great customer service while the truck was in for a service call on a recall. Mike Treas is my consistent go to Service Writer, very accommodating and easy to work with. Whether it's truck was in for a service call on a recall. Mike Treas is my consistent go to Service Writer, very accommodating and easy to work with. Whether it's an Oil change through the Quick Lane or a scheduled service appointment, the professionalism and work quality is why I drive over an hour when I pass right by several other Ford Dealerships to have my truck serviced with Koons Ford of Annapolis. More
by DONOHUECO
Employees Worked With
February 21, 2023
Disappointed in this visit . . over previous visits (which were very satisfying). Numerous problems with system controls from the Steering wheel. (Cruise Control inop / Blue Tooth . over previous visits (which were very satisfying). Numerous problems with system controls from the Steering wheel. (Cruise Control inop / Blue Tooth sync inop / Voice Command inop); $1200 for diagnostics and computer part. Will be additional $450 to install and fix just the sync problem. Bigger concern is that I had to call twice to find out the part was already received, and the earliest install date was 2 weeks out. Koons can do better. More
by raud1
Employees Worked With
February 21, 2023
Chuck is very pleasant and great at follow up. We were happy to have him as our salesman and will absolutely return in the future. We were happy to have him as our salesman and will absolutely return in the future. More
by bertholdbenjaminj
Employees Worked With
