Koons Ford of Annapolis

The brakes are fixed on my beloved 2008 Ford Escape! Mike Treas kept me posted on the progress. I believe he has taken care of my car since I bought it there. Mike Treas kept me posted on the progress. I believe he has taken care of my car since I bought it there. More

I really enjoyed my experience from the minute. I walked in the door. While it was a little over an hour drive from where I live, it was definitely worth it. I walked in the door. While it was a little over an hour drive from where I live, it was definitely worth it. More

Courteous, timely service and employees that treat you as an individual, not just a number. As a 14 year service customer and two vehicles purchased from Koons Ford, I have been extremely satisfied with eve an individual, not just a number. As a 14 year service customer and two vehicles purchased from Koons Ford, I have been extremely satisfied with every aspect of the dealership and service for this entire time. More

Great people, Mike Treas is a pleasure to work with. He is extremely knowledgeable about the vehicles and works hard to make sure the customer is satisfied He is extremely knowledgeable about the vehicles and works hard to make sure the customer is satisfied More

Mike Matson was really terrific and extremely helpful. . he provided great updates and was a wonderful advocate for me during this process . he provided great updates and was a wonderful advocate for me during this process More

The dealership service was fine. However, picking up the truck — the person that brought the truck around may have been smoking or vaping pot. Because the truck smelled like that sku However, picking up the truck — the person that brought the truck around may have been smoking or vaping pot. Because the truck smelled like that skunk smell. Also, he attempted to pull out the mirrors on the side of the truck. On this truck they are electric and that was one of the things that was being fixed on the truck. So I was not very pleased about that, and the steering wheel was greasy. More

Smooth sales process, we’ll informed salesman. On time delivery. Smooth settlement. Would use again On time delivery. Smooth settlement. Would use again More

I came in to test drive a Ford F150 Lightning, this was going to be gift to myself for my birthday. Fell in love with it, but wasn’t a fan of the color. Unfortunately, this was the last one on the lot. going to be gift to myself for my birthday. Fell in love with it, but wasn’t a fan of the color. Unfortunately, this was the last one on the lot. but Chuck found the exact color I wanted with some upgrades at a cheaper price the same day. He personally drove to pick it up, get it inspected, detailed, wrapped with a bow, and ready for delivery the following day. A+ service! More

Chuck’s great. He got all my paperwork done the day before I walked in to pick up my car. All I had to do was sign for the loan and walk out with the keys. He was a He got all my paperwork done the day before I walked in to pick up my car. All I had to do was sign for the loan and walk out with the keys. He was always available and quickly responded to my calls/texts. More

This Dealership is also called Koons Ford Lincoln of Annapolis that said, I purchased a used Toyota at this location. My salesman, Chuck Greenlee was very easy to work with, no pressure tactics, he wal Annapolis that said, I purchased a used Toyota at this location. My salesman, Chuck Greenlee was very easy to work with, no pressure tactics, he walked me through all the details and extra's of the used Toyota I was interested in. I chose Chuck as my salesman as other reviewers had suggested he made their car buying experience easy. Chuck went above and beyond the sale even calling me the next day to to check on how the vehicle was working out. My experience with Koons Ford/Lincoln of Annapolis used cars was much easier than my dealings with Carmax and local dealerships with similar vehicles. The Dealership staff very friendly and accommodating. The only thing that I found off putting was that I came in with pre-financing from Bank of America and a purchase order this particular Koons dealership unlike other Koons dealerships I was informed does not work with BOA in these terms. Therefore I had to go through their dealerships financing department to purchase the vehicle. That said, the financing department did get me 1/2 point less than Bank of America but it wasn't a necessity as I had already done the work and was happy. This financing issue just took me by surprise. Again, Chuck Greenlee, sales and leasing, was a pleasure to do business with. Happy with my used Highlander in Southern MD More