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Koons Ford of Annapolis
Annapolis, MD
1,871 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,871 reviews
June 22, 2023
Very professional and informative about the service to be performed. Vehicle was completed on tine performed. Vehicle was completed on tine More
by M_LEDO_2000
Verified CustomerEmployees Worked With
June 21, 2023
While the recall repair was, I'm assuming, successfully made (I hadn't been having problems and haven't since), I can't help but wonder if something happened that left my car battery drained to 7% charge b made (I hadn't been having problems and haven't since), I can't help but wonder if something happened that left my car battery drained to 7% charge by the time I went to drive it off the lot. To their credit, they did jump it and told me the cost of a battery (no labor), however, no one offered to replace it while I was there. I realize it's more involved than older cars, but there was nowhere else that could replace it before I got home because of the intricacy and/or their workload. So ... I'm a little disappointed. I'd have waited or at least appreciated an "We just don't have the time right now" over "Yeah, you'll make it home and you can probably get the battery cheaper elsewhere." It was just a very frustrating day, but instead true help, I got vague information and "we didn't do it" (the lights were off, the radio was off" etc. Will I give them another shot. Yes. More
by sammiam72
Employees Worked With
June 21, 2023
Horrible experience , will not recommend or return . Our car was there for over 2 weeks with very very poor communication between us and Bruce . Our car was there for over 2 weeks with very very poor communication between us and Bruce . More
by bpmlevans1977
Employees Worked With
Bruce Pringle
June 21, 2023
Very professional staff in all departments; kept me informed; technician was knowledgable, in communication throughout service and very helpful. The pick up and drop off service was wonderful! informed; technician was knowledgable, in communication throughout service and very helpful. The pick up and drop off service was wonderful! More
by bmyslinski11
Employees Worked With
Steven Taylor-Watts
June 21, 2023
Mike always takes care of me. He goes the extra mile. I have been going here for years now. The last time I took my Ford to someone else, they screwed It up & had to have this dea He goes the extra mile. I have been going here for years now. The last time I took my Ford to someone else, they screwed It up & had to have this dealer fix It which cost me. So I trust Koons Ford of Annapolis & Mike to take care of me. More
by nneidig104
Employees Worked With
June 21, 2023
Mike Treas has always been very helpful. That’s all the words I have for you That’s all the words I have for you More
by decoopdeloop
Employees Worked With
