Koons Ford of Annapolis

Awful Service I had made an online appointment before Thanksgiving. When I arrived, I was told making an online appointment doesn't work, and they couldn't fit me I had made an online appointment before Thanksgiving. When I arrived, I was told making an online appointment doesn't work, and they couldn't fit me in. I then left a message about getting my car worked on. I didn't get a call back. When I called back, I had an appointment schedule, but no one bothered to let me know. Dropped my car off on a Thursday. As of that Monday, I had not heard anything back and left multiple messages with the "service consultant." Most service consultants treat you like you are bothering them. Had to get a manager on the line to find out my car hadn't even been looked at. Stay far away. More

Abuse from the General Manager I bring my truck to the Ford dealer for a multi point inspection and oil change.Upon completion I'm given a relatively clean bill of health for my veh I bring my truck to the Ford dealer for a multi point inspection and oil change.Upon completion I'm given a relatively clean bill of health for my vehicle.Whithin 70 miles of leaving the dealership, my check engine light began blinking,my engine began to rattle,and seized while on the highway.I then had it towed to the dealer to figure what was wrong but they refused to xxxxx the damage and diagnose a solution.All I got from the Amanda in service was that oil was not getting to my engine according to a technician that supposedly looked at the car on Saturday ,12/29/18.They then returned the truck to me with considerable oil splatter on my under carriage .I spoke with Michael,the general manager and he reiterated that they had done everything correct and my engine locking up was just a coincidence.I told him that was strange considering my truck only had 160k and there was no check engine light on prior to coming in for service and engines just don't stop for no reason and he told me this was a coincidence also.When asked if it was a coincidence that my recent oil changes had been at his establishment even mentioning previous problems he became noticeable upset and began bullying me over the phone raising his voice telling me that I was a problem customer and that he didn't want to serve me anymore and all I asked was that things be assessed properly.He then began saying "I know what your trying to do" repeatedly as if I had ever ask for anything but to professionally xxxxx the situation and be treated as Koons treats the rest of its customers.I feel that Mr Alexandrini's approach was racially discrininorty and the worst display of customer service that I've seen in my life all things considered. More

15 years as a repeat customer Jody Henry is a God Send for service. He truly looks out for the customer. He does not tack on add-ons and truly advocates for me with the mechanics Jody Henry is a God Send for service. He truly looks out for the customer. He does not tack on add-ons and truly advocates for me with the mechanics. One word - HONESTY!! More

"14 days for oil change and check 2 indicator lights" Requested WORKS oil package and to check tire pressure warning light and front airbag light which illuminated on an intermittent basis. After an over Requested WORKS oil package and to check tire pressure warning light and front airbag light which illuminated on an intermittent basis. After an overnight I called and was told it would take a few days, I was assigned a loaner, however on the 5th day I was told I would have to incure the expense of the tire pressure sensor. Koons said it was broken when I replaced the tires at 28,000miles, way to low milage ,btw. Each day, I called, not able to work on it. On the 10th day, I was informed that I would have to pay for a second tire sensor which was broken when the new tires were installed. THese sensors are under warrenty. On the 10th day they ordered the parts for the airbag light replacement and it only took 3 days to install and wire it in. On the 14th day I picked up my car and paid my bill including the 330$ for sensors. I have requested reimbursement for the sensors since the time period Koons had my car was extremely long and inappropriate. terrible service reputation More

Terrible service department I made an appointment almost 2 weeks in advance for a minor recall notice and oil change. Drop my car off on Tuesday morning and Wednesday at 4:30 my I made an appointment almost 2 weeks in advance for a minor recall notice and oil change. Drop my car off on Tuesday morning and Wednesday at 4:30 my truck hasn’t even been back to service yet. They told me I wasn’t allowed to have a loaner for this service (truck only 1 year old) and with. 3 kids its a little tough to get everyone around. VERY disappointed!!!! This is only my 2nd time here and needless to say I will find service elsewhere. More

Body Shop Repair The body shop do an awesome job. The Manager Mr. Ferko, was very friendly and efficient. Helped me with an insurance claim and made it less confusin The body shop do an awesome job. The Manager Mr. Ferko, was very friendly and efficient. Helped me with an insurance claim and made it less confusing. More

Horrible after purchase experience Buying a Ford is a good idea but do yourself a favor and buy it somewhere else! This dealership is ABSOLUTELY HORRIBLE at returning your call after th Buying a Ford is a good idea but do yourself a favor and buy it somewhere else! This dealership is ABSOLUTELY HORRIBLE at returning your call after the purchase is complete. I have called them no less than 6 times over the last 4 months and every time the receptionist put me to a voicemail. Never did I receive a return call. What really makes it worse is that I am not an irate customer. In frustration I called and asked for the manager and was put through to someone but I don't know if it was the manager or not.. Before listening to what I had to say or the reason for my call he interrupted me and told me to give him 2 minutes and he would call me right back. He never did. This does not come as a surprise to me as this seems to be a systemic problem with this dealership. I will continue to buy Fords but I would never return to this dealership. I would have given them less than 1 star if it was possible to do so. If and when my car needs service I will be getting it done at another dealership. One that values a customer even after the purchase is complete. More

Rude and disrespectful service I was told by a sales man that they had no time for me on a busy Saturday at 10 am in the morning. THERE WAS NO ONE AT THE DEALERSHIP !!! I had 10,00 I was told by a sales man that they had no time for me on a busy Saturday at 10 am in the morning. THERE WAS NO ONE AT THE DEALERSHIP !!! I had 10,000.00 to put down. I walked out of the dealership and will never buy a Ford! I could not believe how rude the sales service was to this dealership. DO NOT WAIT YOUR TIME ! More

After Hours Service Support A big THANK YOU to Alexis, the after hours telephone receptionist. My 19 year old son was on his way to pick up his car which was ready from servicin A big THANK YOU to Alexis, the after hours telephone receptionist. My 19 year old son was on his way to pick up his car which was ready from servicing. It was however after 7 PM, the service department was closed. Alexis took the effort to find my son's paperwork, closed out his account and made arrangements to get his car from where service places cars to be stored overnight. Alexis did right by my son so that he did not have to come back the next day from the Eastern Shore. As a parent, this meant a lot to me and I say Alexis represented Koons Ford in an exemplary manner. Thank you Alexis!! More

Tedd Bodnar Sales Manager- Horribke customer service My husband and I bought a a car from them and were treated very nicely, until the paperwork was over. When signing for our car we PURCHASED a hitch an My husband and I bought a a car from them and were treated very nicely, until the paperwork was over. When signing for our car we PURCHASED a hitch and it took them three months to schedule us and arguing with us that they could not do what was PAID FOR BY US. Tedd Bodnar a Sales Manager at Koons Ford, has ignored calls, refused to answer, hung up on us for asking where our car is, and will not give us updates. They have now been holding our car over a week after telling us it would be one day. My husband and I have been calling and he has refused to send any updates himself. I’m livid that we have exhausted so much of our time with a purchase we paid good money for to be treated so unfairly. More