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Koons Ford of Annapolis
Annapolis, MD
1,549 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,549 reviews
July 15, 2014
Two weeks and nothing was fixed! I took my truck in on May 28 with a list of warranty items that needed to be addressed. I was told at the time I didn't qualify for a rental or loane I took my truck in on May 28 with a list of warranty items that needed to be addressed. I was told at the time I didn't qualify for a rental or loaner (even though my truck was Certified). This wasn't immediately a problem because I was off work for several days and did not need a vehicle. There were 9 items I wanted them to address - rough engine idle, two different transmission issues, several squeaks and rattles throughout the cab, a broken seat, loose piece of trim, and body rust (on a 2012!). Of these items, one was fixed, and an attempt was made to fix a second problem, but the other 7 issues hadn't even been acknowledged. The few times I managed to speak with my service advisor, Kyle Gibson (I got one phone call from him during the entire two weeks they had my truck. I had to call if I wanted an update), it sounded like everything was being taken care of. I was even promised a ride along with the Service Manager when I picked up my truck to ensure that everything was repaired to my satisfaction. However, when I went in to pick up my truck, he conveniently hadn't shown up to work yet (at 9:30am), and since I had to be at my own job at 10, I couldn't wait around for him to show up, and took the truck anyway, only to find out what hadn't been done. It has been seven weeks since I first dropped off my truck, and I am supposedly still waiting for an answer about what Ford plans to do with the rust that is all over my truck. This is my third Ford vehicle, but this visit, along with my original purchase experience at Garnet Ford, has made sure that I will never buy another one. Ford is happy to sell you a vehicle, but will not stand behind their product. More
by bdconsoli
Employees Worked With
Kyle Gibson
May 26, 2014
Great Dealership! I am a big fan of Ford's and my dad worked for Ford Motor Company for several years before passing away about 5 years ago. I had previously shopped a I am a big fan of Ford's and my dad worked for Ford Motor Company for several years before passing away about 5 years ago. I had previously shopped at Apple Ford in Columbia. After bad service at Apple Ford, I decided to drive the extra distance to Koons Ford of Annapolis. It was well worth the drive. My sales associate was Desmond and he was very knowledgable on his vehicles and overall very easy to talk with. When we decided on a car we wanted, we also worked with Andreas (financing or sales manager?). He was also fantastic. Offered us several options for financing and the advantages/disadvantages of all the Ford offers. Every car dealership is out to make a commission, but these guys felt human and very knowledgable at their jobs. I walked away with my new car, traded in my old one and felt like I had fantastic service. More
by einahpets2001
Employees Worked With
Desmond and Andreas
March 28, 2014
My husband and I have dealt with many auto service centers, and the Service Center at Koons Ford Annapolis is by far the most professional, thorough and "customer oriented" center we have worked with. centers, and the Service Center at Koons Ford Annapolis is by far the most professional, thorough and "customer oriented" center we have worked with. Mike Treas, and other service center managers/employees at Koons Ford Annapolis work hard and consistently provide high quality service. A five star rating is deserved!!! More
by buddbrenda
Employees Worked With
Mike Treas
January 24, 2014
My experience at Koons Ford was a great one. Our Sales Rep was Chris Havirson, and he was great. I had a tough budget to work with, he showed me some vehicles that worked for me and was even able to help Rep was Chris Havirson, and he was great. I had a tough budget to work with, he showed me some vehicles that worked for me and was even able to help me with the price and getting the best financing possible. Chris did not pressure me in anyway, was extremely nice, informed and knowledgeable. All in all, I would highly recommend Koons Ford of Annapolis, and more specifically Salesman Chris Havirson More
by bplolmaugh
Employees Worked With
Chris Havirson
January 23, 2014
Clay was very competent, informative, and helpful -- particularly after it turned out, though no fault of his, that the vehicle I purchased had a number of defects. All have been rectified free of char particularly after it turned out, though no fault of his, that the vehicle I purchased had a number of defects. All have been rectified free of charge. I would recommend that other clients work with Clay in the future. Chris Eberle More
by ffgereere
Employees Worked With
Clay Dugans
January 11, 2014
I came to the dealership unsure of exactly what I was looking for. I knew the features I wanted. I explained them to chris and he was very understanding and listened to me. Didnt just jump right into pus looking for. I knew the features I wanted. I explained them to chris and he was very understanding and listened to me. Didnt just jump right into pushing a car on me. He was very personable and friendly. He helped make sure my payments were around where i needed them to be. I will definitely be telling any of friends looking for car to go see chris. More
by beachlover14
Employees Worked With
chris harvison
January 07, 2014
Like most people I dread having to shop for a new (or used) car. But my recent experience with Koons Ford of Annapolis was a very pleasant surprise. Each member of their team was not only very competent used) car. But my recent experience with Koons Ford of Annapolis was a very pleasant surprise. Each member of their team was not only very competent but actually dealt with me as human being rather than just another potential sale. Doug Killian, the sales manager, was responsive and willing to negotiate. Heather, sorry I can't recall her last name, was friendly, knowlegeable and gave good advice. But it was salesman Roy Berkeridge, with whom I dealt the most, that made the experience not just beneifcail but fun. If you want to look at a new Ford, call Roy. You won't be disappointed! More
by Jimcrack
Employees Worked With
Roy Berkeridge, Doug Killian, Heather (finance)
January 05, 2014
I have been in the market for a vehicle for about three months. My shopping experience with Clay Duggins was awesome. His knowledge of the vehicles and honesty is what prompted me to buy my first SUV. I lo months. My shopping experience with Clay Duggins was awesome. His knowledge of the vehicles and honesty is what prompted me to buy my first SUV. I love my vehicle. Mr. Duggins was the reason I returned to Koons Ford to purchase my vehicle. The whole team was great! Thank you for a wonderful car shopping experience. More
by lsampson
Employees Worked With
Clay Duggins
January 05, 2014
After having a really poor experience at the Ford store in Glen Burnie, I went to Koons Ford Annapolis and had the exact opposite -- a GREAT BUYING EXPERIENCE with Clay Dugans. He had the truck I wanted re in Glen Burnie, I went to Koons Ford Annapolis and had the exact opposite -- a GREAT BUYING EXPERIENCE with Clay Dugans. He had the truck I wanted ready to show me, the price was right, and the paperwork process went quickly. Clay is very professional, and one can tell that he genuinely enjoys working with people. I recommend anyone in the market for a new Ford to visit Koons Ford Annapolis and ask for Clay Dugans. More
by rmplmnze
Employees Worked With
Clay Dugans
January 04, 2014
Me experience with my purchase was very good I started looking at used trucks. With clays help knowledge he helped me get it to a new 2013 ford f150 for around the same monthly payments as the used truck. looking at used trucks. With clays help knowledge he helped me get it to a new 2013 ford f150 for around the same monthly payments as the used truck. With his knowledge an strong will to help me he not only saved me money but now I'm driving a newer and more reliable truck under warranty for 5 years. #happy#friendly#nice people More
by dougtruck13
Employees Worked With
clay dugans
