Koons Ford of Annapolis

Thanks to Chuck and Terri, I got my dream car and the process was SO simple and honestly even enjoyable during the actual purchase which I’d never experienced buying a car before! Extremely fair deal, re process was SO simple and honestly even enjoyable during the actual purchase which I’d never experienced buying a car before! Extremely fair deal, respect for my limitations, full explanation on all details, and everyone was just so incredibly kind! I didn’t for one second feel as though I was being tricker or conned as you sometimes feel at a dealership in my experience. This was just hands down the best. Thank you all SO much, I am so happy! More

Quick, no xx, fair. They got me in and out in record time and kept everything transparent. They got me in and out in record time and kept everything transparent. More

Service appointments for adaptive vehicle are convenient and completed quickly. Staff always pleasent and know us. Comfortable and clean waiting area and completed quickly. Staff always pleasent and know us. Comfortable and clean waiting area More

The dealership still has considerable delays for things like a simple oil change, but has really come through for more significant issues. Mike Treas went above and beyond to find the needed parts to repa like a simple oil change, but has really come through for more significant issues. Mike Treas went above and beyond to find the needed parts to repair my steering and again to repair my throttle body. More

Koons was efficient, friendly, timely and cost effective in providing great service on my Focus in providing great service on my Focus More

Mike Treas has been exceptionally responsive to working with me on all three vehicles (MKX, Town Car, Grand Marquis). His personally is great, he listens to my concerns, advises me the best approach to res with me on all three vehicles (MKX, Town Car, Grand Marquis). His personally is great, he listens to my concerns, advises me the best approach to resolve the vehicle issues. Mike provides realistic completion dates. My wife and I have been very satisfied with the completed work on each vehicle. Thanks, Chester More

Bought my vehicle here. Good experience in the purchase. Service can be spotty. I usually have to call them by the end of the day of my appointment and the answer is usua Good experience in the purchase. Service can be spotty. I usually have to call them by the end of the day of my appointment and the answer is usually, we don’t get to your vehicle today. More

You need to communicate better by telling customers all the issues surrounding the repair and what is wrong with vehicle the issues surrounding the repair and what is wrong with vehicle More

It was a pleasure working with them through the process, and I would highly recommend going back there again for another purchase and I would highly recommend going back there again for another purchase More

Mr. Gray was very helpful. I appreciated his thoughtfulness and courtesy. It's a professional dealership and I'd buy another vehicle from them in the future. thoughtfulness and courtesy. It's a professional dealership and I'd buy another vehicle from them in the future. More