Brandon Ballard

Wonderful experience ! The first car I had purchased since 2015 ( my original Ford Edge which I traded for this newish 2024 Edge. Drove the 2013 for 190764 miles. Both c The first car I had purchased since 2015 ( my original Ford Edge which I traded for this newish 2024 Edge. Drove the 2013 for 190764 miles. Both cars were purchased at Koons of Annapolis and this last experience was great. Actually quite enjoyable. Thank ypu More

by will68 Verified Customer Verified Customer

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The attention received was great. They were very accommodating and helped us fulfill our needs. We fully recommend this dealership. They were very accommodating and helped us fulfill our needs. We fully recommend this dealership. More

by ja.rodriguez Verified Customer Verified Customer

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It has been extremely easy working with Koons Ford of Annapolis. I purchased my vehicle about a year ago and it has gone in for service twice, routine maintenance. The experience has been top notch eac Annapolis. I purchased my vehicle about a year ago and it has gone in for service twice, routine maintenance. The experience has been top notch each time from the ease of scheduling the service to the experience in the shop and communication throughout the appointment. I will continue to use Koons as my service center for my Ford Expedition and will not hesitate to recommend them at any time. More

by funk.amandag Verified Customer Verified Customer

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We had an outstanding experience with Koons Ford of Annapolis, thanks in large part to our salesperson, Brandon. After searching for months for the exact Ford F-150 truck we wanted, we honestly did not Annapolis, thanks in large part to our salesperson, Brandon. After searching for months for the exact Ford F-150 truck we wanted, we honestly did not expect to find it sitting on a lot—but we did. Brandon treated us with kindness from the start and gave us several trucks to choose from. He was professional, knowledgeable, and incredibly patient throughout the process. He never made us feel pressured and truly listened to what we were looking for, which made all the difference for us. Although we didn’t go home with our truck the same day, Koons provided us with a loaner while our bedliner was being installed, which we really appreciated. When we returned to pick up our new truck, we noticed an issue with a substance on the paint. We called Brandon, and he immediately contacted upper management. They stepped in right away and resolved the issue without hesitation. Terri in the finance department was also wonderful to work with. She was friendly, informative, and made the financing portion of the process smooth and quick, which we truly appreciated. We’ve now had our truck for over a month and absolutely love it. Having purchased over a dozen vehicles in the past, I can confidently say the customer service—before, during, and after the sale—was truly top notch. Brandon went above and beyond and is not your typical pushy salesperson. He’s professional, responsive, and gets the job done. If you’re thinking about buying a vehicle at Koons Ford of Annapolis, I highly recommend asking for Brandon. You won’t be disappointed. More

by JBRUDIGER Verified Customer Verified Customer

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I had a dollar figure that management wouldn’t meet in order to make the sale. I told Ameen to meet me in the middle and he figured out a way to make it happen. Not every sales person will work that hard order to make the sale. I told Ameen to meet me in the middle and he figured out a way to make it happen. Not every sales person will work that hard to make the buyer happy. Great job! More

by dennis.sams28 Verified Customer Verified Customer

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One of nicest dealerships I have ever visited bought the car over the phone Bradon Ballard he was awesome and the finance manager got me a great rate. Visually the dealership is beautiful as well, car over the phone Bradon Ballard he was awesome and the finance manager got me a great rate. Visually the dealership is beautiful as well, More

by efrank Verified Customer Verified Customer

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They treated me great. Did what needed to be done & even cleaned my car. Thank you Did what needed to be done & even cleaned my car. Thank you More

by SLC82 Verified Customer Verified Customer

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OUTSTANDING experience ALL THE WAY THROUGH THE ENTIRE PROCESS!!! Brandon was awesome helping us pick our new Expedition and walk us through all of the available options, etc. He did a great job and we w PROCESS!!! Brandon was awesome helping us pick our new Expedition and walk us through all of the available options, etc. He did a great job and we would highly recommend him for anyone looking to purchase a new vehicle! More

by glacierloverrfk Verified Customer Verified Customer

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One: there was never a clear understanding of all the options that were ordered. For instance, ordered the xlt package but never on the order that was finalized did it state the component parts. two: t options that were ordered. For instance, ordered the xlt package but never on the order that was finalized did it state the component parts. two: thought i ordered the tonneaux cover and the bed liner but that wasn’t in the package, exactly the sort of thing that got up my nose about listing stuff and not just listing packages… was told inclusion would delay delivery by three months (this was after delivery) and even though I stated I wasn’t in a big hurry to get the truck. Next issue: What are the alleged points that are supposedly included. Bought the cover (rather expensive for what it was), but no points were applied to the purchase … then no points were allowed to install it since the service department doesn’t allow for them. S o what good are they? At that point, I took the cover home with me… Service wanted 220 bucks for a half hour job…I installed it myself… also had a bed installed. three: you would do a lot better if you were straight forward doing business. .. and not dancing around issues… Finally, time was not taken to give me a short explanation of all the options on the truck and all the things that needed setup As for the rest, getting the payment and all of the administrivia taken care of was well done and we appreciated the professionalism in that regard. More

by emann3 Verified Customer Verified Customer

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Drove to Koon's Ford from Virginia to purchase my 2017 Infiniti Q60. The best customer service I've received in any dealership. Their service and price of vehicles are unmatched. Great team in Brandon lan Infiniti Q60. The best customer service I've received in any dealership. Their service and price of vehicles are unmatched. Great team in Brandon land Terry. Definitely an A+ team that I would recommend. This team knows how to look out for their customers with unbeatable pricing and flexibility to ensure customer satisfaction. More

by mark.halog0459 Verified Customer Verified Customer

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