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Koons Ford of Annapolis
Annapolis, MD
1,999 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,999 reviews
September 10, 2026
We purchased our 2013 Ford Flex from Koons Ford in 2014. We take it back periodically for service. As usual, they did an excellent job. Our car runs well. The service folks were friendly and cordial. We take it back periodically for service. As usual, they did an excellent job. Our car runs well. The service folks were friendly and cordial. More
by RONEYCC
Verified CustomerEmployees Worked With
September 03, 2026
Long time customer, always feel like I’m valued as a customer at KFA. Mike and his team have no problems with me asking questions or for updates on my vehicle’s status as it goes through the maintenanc customer at KFA. Mike and his team have no problems with me asking questions or for updates on my vehicle’s status as it goes through the maintenance process. Occasionally the process takes a little longer than expected, but they let me know in a timely manner. More
by EZRDR84
Employees Worked With
September 02, 2026
Great Job All 3 updates are good to go. No issues. The tech and service department where easy to work with. No issues. The tech and service department where easy to work with. More
by MAXWELL
Employees Worked With
September 02, 2026
Overall very good service , I would recommend this dealership to my friends and relatives for service. dealership to my friends and relatives for service. More
by CFRINK1
September 01, 2026
I’d like to thank Koons Ford and Nathan Gray for help and support in the purchase of my F150. support in the purchase of my F150. More
by ipbcpastor
August 30, 2026
Koons Ford has been my dealer of choice for purchasing my last few Explorers and my service department of choice for more than 20 years. Quality is always good, prices are reasonable and the Service Manager last few Explorers and my service department of choice for more than 20 years. Quality is always good, prices are reasonable and the Service Manager I've worked with over that time is FIRST CLASS! The rating only allows a Very Good, but I would put Mike Treas at the EXCELLENT level for all categories. Mike is the person I see and talk to. If he didn't convey the situation is a clear, honest and timely manner, I wouldn't have the confidence I do in the rest of the process. More
by dick8
Employees Worked With
August 30, 2026
The repairs were done quickly and professionally. I have no other comments for this review. I have no other comments for this review. More
by shoover
Employees Worked With
August 30, 2026
Great customer service and support for my truck. Highly recommend them if you ever need service Highly recommend them if you ever need service More
by CLIPPITYDOODOG
August 29, 2026
It took forever to fix a problem. Finally after three and half weeks I got my truck back. Finally after three and half weeks I got my truck back. More
by JRMAC47
Employees Worked With
