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Koons Ford of Annapolis
Annapolis, MD
1,562 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,562 reviews
October 10, 2023
They did the repair , just to let you know I don’t think I need to write fifteen words. I need to write fifteen words. More
by MIKESCX350
Verified CustomerEmployees Worked With
October 10, 2023
They were not very respectful to my needs or concerns. I was told that they were working on getting me a loaner for 10 days and I never received one. They never gave me adequate informatiion or a time lin I was told that they were working on getting me a loaner for 10 days and I never received one. They never gave me adequate informatiion or a time line as to when my vehicle would be ready. I received a surprise phone from the service manager at 3:20 pm on a Friday to tell me my vehicle was ready. Then I had to pick it after the had picked it up from my house or wait until that Monday. More
by PDRUMMOND8
Employees Worked With
Bruce Pringle
October 10, 2023
My service representative Mike Treas is very efficient and explains the problem I have with my F150 clearly. Mike always lets me know how much my repair will cost before doing the work. I give Mike excel and explains the problem I have with my F150 clearly. Mike always lets me know how much my repair will cost before doing the work. I give Mike excellent for customer service!! More
by njohnson1946
Employees Worked With
October 10, 2023
Great timely service and great communication. My car was ready very quickly and was fixed well. My car was ready very quickly and was fixed well. More
by DEBHERCHER
Employees Worked With
October 09, 2023
Easy to make an appointment, friendly service advisors and work done correctly and when promised! and work done correctly and when promised! More
by EJROKE
Employees Worked With
October 09, 2023
My wife and I were interested in test driving Various Fords. We were just looking… I have owned Fords, Buicks, Audis, Hondas in the past. Service by Salesperson Charlita really helped us focus on our Fords. We were just looking… I have owned Fords, Buicks, Audis, Hondas in the past. Service by Salesperson Charlita really helped us focus on our needs. At the end of a long day we drove away with a previously owned EDGE and are happy with our purchase. Thanks! More
by MVEKICH
Employees Worked With
October 08, 2023
I have been using this dealership for service for years and will continue to do so because of their excellent work. and will continue to do so because of their excellent work. More
by PCORV
Employees Worked With
October 06, 2023
New car has an issue with windshield wiper fluid. Leaking. Having to set up service appointment Leaking. Having to set up service appointment More
by BETHWEEMS1
Employees Worked With
October 06, 2023
The transaction was straightforward and hassle-free. Joe Stewart, my sales representative, went above and beyond by providing me with detailed photos and videos of the vehicle, as I am an out-of-state b Joe Stewart, my sales representative, went above and beyond by providing me with detailed photos and videos of the vehicle, as I am an out-of-state buyer. Additionally, Joe kindly arranged for my team to be picked up at the airport and taken to the dealership. I am extremely satisfied with the level of service provided. More
by tksloan
Employees Worked With
