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Koons Ford of Annapolis
Annapolis, MD
1,546 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,546 reviews
June 21, 2023
Very professional staff in all departments; kept me informed; technician was knowledgable, in communication throughout service and very helpful. The pick up and drop off service was wonderful! informed; technician was knowledgable, in communication throughout service and very helpful. The pick up and drop off service was wonderful! More
by bmyslinski11
Verified CustomerEmployees Worked With
Steven Taylor-Watts
June 21, 2023
Horrible experience , will not recommend or return . Our car was there for over 2 weeks with very very poor communication between us and Bruce . Our car was there for over 2 weeks with very very poor communication between us and Bruce . More
by bpmlevans1977
Employees Worked With
Bruce Pringle
June 21, 2023
While the recall repair was, I'm assuming, successfully made (I hadn't been having problems and haven't since), I can't help but wonder if something happened that left my car battery drained to 7% charge b made (I hadn't been having problems and haven't since), I can't help but wonder if something happened that left my car battery drained to 7% charge by the time I went to drive it off the lot. To their credit, they did jump it and told me the cost of a battery (no labor), however, no one offered to replace it while I was there. I realize it's more involved than older cars, but there was nowhere else that could replace it before I got home because of the intricacy and/or their workload. So ... I'm a little disappointed. I'd have waited or at least appreciated an "We just don't have the time right now" over "Yeah, you'll make it home and you can probably get the battery cheaper elsewhere." It was just a very frustrating day, but instead true help, I got vague information and "we didn't do it" (the lights were off, the radio was off" etc. Will I give them another shot. Yes. More
by sammiam72
Employees Worked With
June 17, 2023
Problem corrected, helpful advisor, good communication between departments. Body shop was super fast.My go to body shop! between departments. Body shop was super fast.My go to body shop! More
by Rward6171
June 15, 2023
Always a pleasure to take my vehicles in for service. The service personnel are courteous The service personnel are courteous More
by MALANOSKI
Employees Worked With
June 15, 2023
Very convenient scheduling, and very friendly staff. I plan on doing all of my service on my Ford at Koons Ford in Annapolis. I plan on doing all of my service on my Ford at Koons Ford in Annapolis. More
by Benp1492
June 15, 2023
Like many service places , some of the younger people don’t really want to be there. They don’t enjoy what they do and it’s just a paycheck. Mike the service guy and the lady that serves coffee were OUTS don’t really want to be there. They don’t enjoy what they do and it’s just a paycheck. Mike the service guy and the lady that serves coffee were OUTSTANDING. More
by rfpotts5903
June 13, 2023
Koons Ford Service Staff are Professional, Helpful, Knowledgeable and Friendly. Mike Treas is a incredible guy! Knowledgeable and Friendly. Mike Treas is a incredible guy! More
by KUKURU
Employees Worked With
