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Koons Ford of Annapolis - Service Center

Annapolis, MD

4.4
1,091 Reviews

1,091 Reviews of Koons Ford of Annapolis - Service Center

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December 05, 2022

Absolutely ZERO communication. I was ignored, passed around the phone system, my vehicle was kept for WEEKS and they were unable to fix my issue. I will never be returning here if More

by Christopherclarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Powell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Tucker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Burger, Tedd Bodnar, Van Manley
December 05, 2022

Dropped car off on a Wednesday night for a Thursday appt. Only needed an oil change, check for noise coming from underneath and a recall fir an oil valve. Took 2 full days and no communication until after le More

by bearl27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Schneider
December 05, 2022

Great service and communication from the Advisor and Technician. My vehicle was repaired in a timely manner. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan King
December 05, 2022

I took my car in for a scheduled appointment. They did not get to the car at all day one. On day two I picked up the car and took elsewhere. Usually I get great service. This time I couldn’t even More

by CBATEMAN12
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Treas is the only one that was present.
December 04, 2022

Koon's Ford always provides me great service and we enjoy dealing with Mike Treas. He is not only professional but also a caring and friendly guy. Well done! More

by TREEFROGYOGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2022

It was try’s good one had no appointment but got in and out it was a great experience More

by PEDIETZ3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Zavala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2022

Great staff. thorough and diligent in explanations. really appreciated the speed in finishing my service. More

by mjelbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Perry
December 04, 2022

Great service and friendly staff, vehicle was ready when promised. Will return for future services. More

by PSROWE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2022

Overcharged me. Did not complete work in a timely manner and had to pick up my car after a week of waiting for a part. Had to reschedule when part came in and clai More

by rosebhud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Earl Mosby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darian Brewer
December 03, 2022

Staff are Friendly, Facility is super clean, Efficient and dependable service… I always feel confident that my vehicle is in good hands…..Mike is fantastic to work with! More

by KUKURU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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