Koons Ford of Annapolis - Service Center

Mike is a always awesome to work with! Never an issue. Will continue to bring all vehicles to him! Never an issue. Will continue to bring all vehicles to him! More

The people there, especially Mike in Service, are just the BEST! Always a pleasant experience there! the BEST! Always a pleasant experience there! More

Nice efficient professional nice waiting room Easy to schedule nice not to have to leave car all day schedule nice not to have to leave car all day More

I had a recall and was informed it would take 2 hours max, I took the shuttle home and checked back 5 hours later as I wanted to take the shuttle to pick up the car. The car was not ready - I got a call max, I took the shuttle home and checked back 5 hours later as I wanted to take the shuttle to pick up the car. The car was not ready - I got a call at 6:15pm to pick up the car, which meant I could not take the shuttle, I had to wait until 10am the next day to get a ride to retrieve my car More

Mike and staff do a great job in providing customer service and keeping the customer informed. service and keeping the customer informed. More

Talked to Earl the supervisor and he fixed my issue right away. Thank you Earl for helping. right away. Thank you Earl for helping. More

Everyone did a great job on my car. My only complaint is that they called me at 3:30 pm to tell me my car was ready, but the courtesy vehicle stopped running at 3:00 There should be so My only complaint is that they called me at 3:30 pm to tell me my car was ready, but the courtesy vehicle stopped running at 3:00 There should be some connection between a customer using the courtesy van to go home and notifying the customer after the van stopped operating in the afternoon. More

The best experience always! The service department always treats me like VIP! Fast, accurate, and friendly! The service department always treats me like VIP! Fast, accurate, and friendly! More

Very well done, thanks. Mike does an excellent job of communicating, and the staff are friendly. Mike does an excellent job of communicating, and the staff are friendly. More

Mike Treas is always very attentive to the needs of the customer and ensures that the vehicle is checked and the issues that have to be address are, to the satisfaction of the customer. customer and ensures that the vehicle is checked and the issues that have to be address are, to the satisfaction of the customer. More