Andres Zavala

Brandon was great to work with! He is full of energy and guided us through the process. He knew what we were looking for and when it came in, he contacted us. The rest of the sta He is full of energy and guided us through the process. He knew what we were looking for and when it came in, he contacted us. The rest of the staff was great and fair! More

by mike Verified Customer Verified Customer

Report | Print

Train your salesmen and finance men to NEVER tell a woman to calm down or relax. Be honest and transparent about the process of trading in a car when there is a cash payment due the buyer.I was owed 20,000$ to calm down or relax. Be honest and transparent about the process of trading in a car when there is a cash payment due the buyer.I was owed 20,000$ after my trade in and a 4-day wait turned into "when we get the clear title in 1-2 weeks", which turned into "it can take up to 6 weeks"! This was unacceptable. I had to do all the work and follow-up to get it straight. I purchased your car, traded in mine, refinanced my new car and paid Ford in full, had my title cleared and ready for For, all in a 4 day window. Your finance guy said "wow, there's a lot going on here." I said, "no, I'm just efficient.". Your people could learn something about efficiency. Other than their lack of efficiency and being up front, I love my new Bronco. I will need this Ford's service department, however, so I don't need to be targeted as a complainer. More

by wattsnan Verified Customer Verified Customer

Report | Print

Hassle free and easy buying experience. I paid cash and did not want a credit check. Many other dealers require that. What’s the point when paying cash. I was very adamant about protect I paid cash and did not want a credit check. Many other dealers require that. What’s the point when paying cash. I was very adamant about protecting my credit score so they made everything prettt easy. More

by ko401 Verified Customer Verified Customer

Report | Print

The car preparation was very good. The salesman was friendly and helpful. That is all to say The salesman was friendly and helpful. That is all to say More

by Jgorski1 Verified Customer Verified Customer

Report | Print

Had oil change done on time, and all the people answer my questions about my Maverick. A very good experience. questions about my Maverick. A very good experience. More

by raypiercy Verified Customer Verified Customer

Report | Print

Bought a Ford Maverick as a sales vehicle for my business. Did this all online and over the phone with Chris. Everything was upfront and smooth. Super Efficient! business. Did this all online and over the phone with Chris. Everything was upfront and smooth. Super Efficient! More

by josh.stegall Verified Customer Verified Customer

Report | Print

If you need a car, go see Chuck Greenlee at Koons Ford of Annapolis! He is the best! He was attentive and really listened to what I was trying to find. Really went the extra mile to make sure I got exactl Annapolis! He is the best! He was attentive and really listened to what I was trying to find. Really went the extra mile to make sure I got exactly what I wanted. Definitely a 5 star experience! More

by hlowe0 Verified Customer Verified Customer

Report | Print

Service was great—from your referring receptionist to all in your service dept. who personally assisted me. Special kudos to Errol ( Manager), Michael, & Mark. in your service dept. who personally assisted me. Special kudos to Errol ( Manager), Michael, & Mark. More

by pounce.d.lion Verified Customer Verified Customer

Report | Print

They sold me a damaged 2026 Ford Expedition Max that was suppose to be brand new. I’ve made reasonable requests for reconciliation and they refuse to do anything about it even after the manager said “this p suppose to be brand new. I’ve made reasonable requests for reconciliation and they refuse to do anything about it even after the manager said “this probably happened in inventory or transit”. The front bumper had been hit hard enough to dislodge the pre collision system without leaving a mark you can see unless up very close. Do not go here, and if you do, take a magnifying glass to the car you’re about to purchase. More

by SKDUPRE93 Verified Customer Verified Customer

Report | Print

It was an easy and pleasant experience working with Brandon. He had excellent follow through and represented the product line with high expertise and professionalism. He answered all of my questions Brandon. He had excellent follow through and represented the product line with high expertise and professionalism. He answered all of my questions quickly and if he did not have the answer he found out. Highly recommended! More

by Jim Verified Customer Verified Customer

Report | Print