Andres Zavala

Ameen was outstanding. He was very informative and easy to work with. Give the kid a raise! He was very informative and easy to work with. Give the kid a raise! More

by dodowd1220 Verified Customer Verified Customer

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I am writing to formally report deceptive business practices and a breach of warranty by the dealership. The dealership refused to honor their written 90-day/1,000-mile guarantee, forcing me to pay ov practices and a breach of warranty by the dealership. The dealership refused to honor their written 90-day/1,000-mile guarantee, forcing me to pay over $200 out-of-pocket at an independent shop for repairs that should have been covered. Furthermore, the dealership charged me above the agreed vehicle price, falsely claimed services were completed when they were not, and rushed the process by limiting the test drive to under two miles.They also failed to offer a pre-purchase inspection and violated state law by not displaying a legally required 'As-Is' Buyers Guide on the vehicle windows. Finally, the staff—spanning finance, management, and service—exhibited severe communication failures, ignoring my repeated calls for weeks regarding urgent vehicle safety concerns. We feel completely scammed by this establishment." Koons FORD OF ANNAPOLIS i did not see complete list of photos or name of dealership. More

by papafarhad Verified Customer Verified Customer

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Charlita is the best! She always goes the extra mile to make sure her customers are satisfied. The finance department was extremely professional and courteous making the She always goes the extra mile to make sure her customers are satisfied. The finance department was extremely professional and courteous making the paperwork process smooth and easy. More

by MBOWEN5 Verified Customer Verified Customer

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Excellent service! The staff kept me in the loop on progress and the work was done extremely well and completed on schedule! The staff kept me in the loop on progress and the work was done extremely well and completed on schedule! More

by jeffvolosin Verified Customer Verified Customer

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The entire process was quick and easy and was out just after noon with a new truck. after noon with a new truck. More

by morris01asb Verified Customer Verified Customer

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It was a long to hour wait but hey it needed to be done , Thank you ! Thank you ! More

by krissybby27 Verified Customer Verified Customer

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Very prompt and courteous with info and responses to questions. Easy to work with throughout the process. Thank you! questions. Easy to work with throughout the process. Thank you! More

by MARKWEISS57 Verified Customer Verified Customer

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I found a better deal advertised a little farther away but figured I’d stop in and see what the local dealer could do. My exact spec wasn’t on the lot but they found it, beat the price, put me in a loaner but figured I’d stop in and see what the local dealer could do. My exact spec wasn’t on the lot but they found it, beat the price, put me in a loaner, and gave great service along the way until it came in. John and Phat worked with my busy schedule and even the aftermarket bedliner I added was completed to great satisfaction. Now my services will be local and I’m happy to have met two great gentlemen along the way. Thank you Koons Ford! More

by bfrclth Verified Customer Verified Customer

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Brandon was great to work with! He is full of energy and guided us through the process. He knew what we were looking for and when it came in, he contacted us. The rest of the sta He is full of energy and guided us through the process. He knew what we were looking for and when it came in, he contacted us. The rest of the staff was great and fair! More

by mike Verified Customer Verified Customer

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Train your salesmen and finance men to NEVER tell a woman to calm down or relax. Be honest and transparent about the process of trading in a car when there is a cash payment due the buyer.I was owed 20,000$ to calm down or relax. Be honest and transparent about the process of trading in a car when there is a cash payment due the buyer.I was owed 20,000$ after my trade in and a 4-day wait turned into "when we get the clear title in 1-2 weeks", which turned into "it can take up to 6 weeks"! This was unacceptable. I had to do all the work and follow-up to get it straight. I purchased your car, traded in mine, refinanced my new car and paid Ford in full, had my title cleared and ready for For, all in a 4 day window. Your finance guy said "wow, there's a lot going on here." I said, "no, I'm just efficient.". Your people could learn something about efficiency. Other than their lack of efficiency and being up front, I love my new Bronco. I will need this Ford's service department, however, so I don't need to be targeted as a complainer. More

by wattsnan Verified Customer Verified Customer

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