Andres Zavala

Wonderful experience ! The first car I had purchased since 2015 ( my original Ford Edge which I traded for this newish 2024 Edge. Drove the 2013 for 190764 miles. Both c The first car I had purchased since 2015 ( my original Ford Edge which I traded for this newish 2024 Edge. Drove the 2013 for 190764 miles. Both cars were purchased at Koons of Annapolis and this last experience was great. Actually quite enjoyable. Thank ypu More

by will68 Verified Customer Verified Customer

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Chuck was wonderful during our truck leasing experience, from start to finish. He was knowledgeable, low pressure and genuine. We felt that he and Andreas went above and beyond to make sure we were happy. I from start to finish. He was knowledgeable, low pressure and genuine. We felt that he and Andreas went above and beyond to make sure we were happy. It was the most pleasant and least stressful experience we've had at a dealership. We can't thank them enough! More

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Great service from test drive, ordering, and delivery . .. outstanding customer service by the finance office to work through unbinding! .. outstanding customer service by the finance office to work through unbinding! More

by mriddle66 Verified Customer Verified Customer

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The attention received was great. They were very accommodating and helped us fulfill our needs. We fully recommend this dealership. They were very accommodating and helped us fulfill our needs. We fully recommend this dealership. More

by ja.rodriguez Verified Customer Verified Customer

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Great service from the test drive, to ordering our Bronco, keeping us updated on the build process, and delivery. Bronco, keeping us updated on the build process, and delivery. More

by mriddle66 Verified Customer Verified Customer

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Chris Dugovich and Dre Zavala were great to work with for Commercial Trucks, highly recommend. Commercial Trucks, highly recommend. More

by ryan.chaffo Verified Customer Verified Customer

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We had a positive experience buying our F150. The dealership sales team was professional and they took the time to explain all details, answered our questions and didn't pressure us. The entire p The dealership sales team was professional and they took the time to explain all details, answered our questions and didn't pressure us. The entire process was smooth and stress-free. More

by The Luby Willis family Verified Customer Verified Customer

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Very professional interaction during my purchase and very efficient and trustworthy especially with Evan , my sales representative. He was great! efficient and trustworthy especially with Evan , my sales representative. He was great! More

by coggiwg Verified Customer Verified Customer

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The team at Annapolis Koons Ford was extremely courteous and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. More

by ksdigby Verified Customer Verified Customer

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I was disappointed in the time it took the service department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptabl department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptable. For the answers I received from the service writer my vehicle should have been completed in less than 2-3 days max. They test drove the vehicle and heard no noises from the wind, they reset the computer systems and checked the two key fobs. The two key fobs still don't work properly. I've dealt with this dealership years ago and loved it and referred many people to use this dealership. Unfortunately, the dealership has not maintained my respect and admiration currently. Things have changed and not for the betterment of this dealership. The communication from the service department was extremely absent. No responses from the phone messages that were left. More

by mwbella21 Verified Customer Verified Customer

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