Koons Ford of Annapolis - Service Center

Great dealership, moved away from Annapolis, was back for the boat show and brought my truck in for service. They noted that my current service provider has not completed some of the maintenance at my last the boat show and brought my truck in for service. They noted that my current service provider has not completed some of the maintenance at my last service. They went ahead and completed those additional services for me. I will travel the 3 hours each way just for this service! More

Mike fit me in and handled a follow up situation well. It is great to work with him. It is great to work with him. More

Nice service. Quick and kind. Oil change and new tires. Recommended a tire that’s very nice and was on sale. Quick and kind. Oil change and new tires. Recommended a tire that’s very nice and was on sale. More

Mike Treas was pleasant and easy to work with. Listened to my concerns about the repairs needed and got them done in a reasonable time. Listened to my concerns about the repairs needed and got them done in a reasonable time. More

I am very pleased with the service Staff as everyone was very helpful. Ms. Norma was even willing to allow me to use her vehicle if I needed too. Blessings to the service staff and Ms. Norma. Exceptional very helpful. Ms. Norma was even willing to allow me to use her vehicle if I needed too. Blessings to the service staff and Ms. Norma. Exceptional job as a team! More

Mike was very good at getting my Lincoln up and running asap since I was without transportation. asap since I was without transportation. More

Very good customer service and the service was great team really take care of me and it was easy appointment really take care of me and it was easy appointment More

Quick drop off and a little longer wait time since it wasn’t maintenance but fixing an emissions sensor. I just wished the checked in if you wait on site, wasn’t maintenance but fixing an emissions sensor. I just wished the checked in if you wait on site, More

good service as alway for the past 40 years been dealing with koons for all these years ,parts, service purchase of new vehicles with koons for all these years ,parts, service purchase of new vehicles More

Earl and his technicians went above and beyond working with Ford to fix my vehicle properly. They jumped through every hoop that Ford required them to do in order to prove my engine was defective and that with Ford to fix my vehicle properly. They jumped through every hoop that Ford required them to do in order to prove my engine was defective and that it needed to be replaced. They did what was right for the customer and I am very grateful for all of their hard work. I feel so much safer in my vehicle now. More