Koons Ford of Annapolis - Service Center

Very helpful service tech, very prompt service, very honest advice - I had requested new brake pads, but they told me that I didn’t need them yet. honest advice - I had requested new brake pads, but they told me that I didn’t need them yet. More

This dealership is the best. They are so considerate. They arranged Valet pickup and it was just wonderful. I will always use this dealership to purchase and service my vehicl They are so considerate. They arranged Valet pickup and it was just wonderful. I will always use this dealership to purchase and service my vehicles More

Mike Treas was especially helpful by quickly scheduling my MKX on 17 Mar 25 for the purchase of a new tire and installation. Mike has always been very reliable, and has helped me through resolving many ve my MKX on 17 Mar 25 for the purchase of a new tire and installation. Mike has always been very reliable, and has helped me through resolving many vehicle issues. Thanks Mike from Chester More

My warranty ran out and my rep was able to get me a discount on what I had done. Plus he is always very polite discount on what I had done. Plus he is always very polite More

I had an absolutely fantastic experience at Koons when they recently serviced my Ford Bronco! From start to finish, Earl and Jordan went above and beyond to ensure my visit was seamless. Not only were the they recently serviced my Ford Bronco! From start to finish, Earl and Jordan went above and beyond to ensure my visit was seamless. Not only were they highly knowledgeable, but they also took the time to explain everything clearly, which made me feel completely at ease. Earl and Jordan's kindness and professionalism stood out, turning what could have been a stressful situation into a pleasant one. It’s rare to find a service team that genuinely prioritizes customer satisfaction the way they do. More

Courteous and very accommodating to assist me with whatever I needed. Brandon who sold me the car stopped to ask if I needed anything. whatever I needed. Brandon who sold me the car stopped to ask if I needed anything. More

The team did an excellent job with work, it was easy to schedule, efficient and communicated well during the entire process. schedule, efficient and communicated well during the entire process. More

The service department goes above and beyond to meet my expectations. Even if they are short staffed, they try to accommodate me with my demanding schedule. Earl and Mike do a fantastic job answering my qu expectations. Even if they are short staffed, they try to accommodate me with my demanding schedule. Earl and Mike do a fantastic job answering my questions in regards to my repairs and future things that are needed. More

We paid a large sum of money for services. It usually takes more than 2 hours for a simple oil change. Then we don’t get an itemized receipt to say what was done or not done. It usually takes more than 2 hours for a simple oil change. Then we don’t get an itemized receipt to say what was done or not done. More

Koons provides excellent pickup and return service. The service representatives are polite and professional. My car always returns in tip top shape. I highly recommend Koons Ford and Lincoln as my fav The service representatives are polite and professional. My car always returns in tip top shape. I highly recommend Koons Ford and Lincoln as my favorite. More