Koons Ford of Annapolis - Service Center

Mike Treas is a great service manager. He’s always very helpful. Since customer service is lacking these days it’s good to have someone with integrity assisting you. He’s always very helpful. Since customer service is lacking these days it’s good to have someone with integrity assisting you. More

The Kneeling module makes noise when ever I drive over a pothole or manhole. It makes no difference and the noise is so loud, it's alarming. The Kneeling function works, but doesn't seem to be as flawless a pothole or manhole. It makes no difference and the noise is so loud, it's alarming. The Kneeling function works, but doesn't seem to be as flawless as before. More

They found the problem right away and got the car back to us all fixed. us all fixed. More

We can always get dependable service. Even though our Lincoln has many years and parts are difficult to find. Even though our Lincoln has many years and parts are difficult to find. More

Outstanding service. Service department diagnose the problem. It may be repairs as quick as possible. Kept me up-to-date all the time. Very professional. Service department diagnose the problem. It may be repairs as quick as possible. Kept me up-to-date all the time. Very professional. More

Mike Treas is the best takes care of all my car needs Keeps me up to date on repairs and always comes back better than when I left it Keeps me up to date on repairs and always comes back better than when I left it More

The worst customer service and very poor scheduling. Scheduled a week in advance. Night dropped it. Then it took two days just to check the brakes for a vibration. First day they admitted they didn't ev Scheduled a week in advance. Night dropped it. Then it took two days just to check the brakes for a vibration. First day they admitted they didn't even touch my truck. Cost me $200 in a rental car because of their inability to properly schedule their technicians. More

I've worked with Mike Treas for almost 10 years over two different vehicles. Always has timely and accurate information on the repairs or services I need. different vehicles. Always has timely and accurate information on the repairs or services I need. More

The Service team made my first visit to their facility super easy. The entire staff were very professional and got me back on the road in no time. Very pleased. super easy. The entire staff were very professional and got me back on the road in no time. Very pleased. More

Great customer service car was done quicker than quoted. Quick and responsive to any questions. Easy to make an appointment. Quick and responsive to any questions. Easy to make an appointment. More