Koons Ford of Annapolis - Service Center

I got in and out before they said I would. Lounge was clean and the attendant was friendly. Lounge was clean and the attendant was friendly. More

As I have said before, the service department does a fine job. I'm happy with the work. job. I'm happy with the work. More

Once the manufacturer made my rear seat, seat belt. Annapolis Ford put it in an I am so happy with the work and protection for my grandchildren Annapolis Ford put it in an I am so happy with the work and protection for my grandchildren More

Good experience, quality repairs, very reasonable costs, the personnel are always pleasant, and Mike Treas always works with me on scheduling and recommended repairs. the personnel are always pleasant, and Mike Treas always works with me on scheduling and recommended repairs. More

The. Communication was excellent and all service was all performed as stated. I am completely satisfied Communication was excellent and all service was all performed as stated. I am completely satisfied More

If I could give a zero I would. This service center needs support with customer service and lacks any follow through! This service center needs support with customer service and lacks any follow through! More

Took over 4 hrs for an oil change for which I had scheduled ahead of time. scheduled ahead of time. More

Mike Treas is great. He listens to the problem and takes care of my car. I think he is the greatest to deal with. He listens to the problem and takes care of my car. I think he is the greatest to deal with. More

One star is too many. It gets old coming and being disappointed with each visit. It gets old coming and being disappointed with each visit. More

Koons Ford of Annapolis is all around top notch. My car has an issue which the tech has been addressing (electronic touch dashboard issue). They have replaced it multiple times and it is not an eas My car has an issue which the tech has been addressing (electronic touch dashboard issue). They have replaced it multiple times and it is not an easy job to take everything apart and get it all back together without breaking any parts. There is just one touch point on this pad that is not working at this time. That is to increase the temperature. I feel it’s almost not right to rate the company 4 stars because of this but it has taken days and even weeks of my car not being available for my own use. Great place for service for your vehicles. More