Koons Ford of Annapolis - Service Center

Brought my MKT in for the first time at Koons. Personnel are very courteous and helpful and ensured I got the only the service needed for my car for this visit. Service was faster than I had anti Personnel are very courteous and helpful and ensured I got the only the service needed for my car for this visit. Service was faster than I had anticipated. More

I brought my F150 in for a large engine repair. Things came back "incomplete" as I had a check engine light after taking the vehicle home. Koons service team kept stepping up to make things righ Things came back "incomplete" as I had a check engine light after taking the vehicle home. Koons service team kept stepping up to make things right. Maybe some lessons learned, but my experience was pleasant because they kept ownership of the situation until it was perfect. More

Service here is atrocious. I had a recall in February. They had to order the parts. Called me when the part was in, transferred me over to leave a message to schedule my car an I had a recall in February. They had to order the parts. Called me when the part was in, transferred me over to leave a message to schedule my car and no one ever called me back. Called them and told them I had several issues. First I got an update thanking me for using my rewards on May 1. I was never there on May 1 so who used my 30,000 rewards points? Said they couldn't refund my points back even though they were fraudulently used despite me not being there since February. They said they will use it for my service but my Lincoln services are prepaid and my car is still under warranty, so that doesnt help. My 30,000 points are like $350. Then I can't get my car in to get fixed or serviced because they told me they have 20,000 customers and only 12 loaners. Having a guaranteed loaner and pick up and drop off service is the reason why I bought a Lincoln and paid extra but it's of no use because they don't honor the service they sold me. Classic bait and switch!! They did a bait and switch. This is my first Lincoln and the customer service has been atrocious. I have called the GM and left several messages. I feel like I purchased a yugo out of a back alley with the service I haven't received. I would give them no stars if I could. More

My MachE was in Koon's for a major recall and the work was done in a timely manner. The communication was excellent as they had to work through some parts issues. The car was delivered to our home upon was done in a timely manner. The communication was excellent as they had to work through some parts issues. The car was delivered to our home upon completion of the work was a great convenience to my travel schedule. More

Everything was great and Mike Treas is amazing and kept us informed. Great Customer service us informed. Great Customer service More

Replaced tire with a different type. Resolved that but over-inflated tires by at least 5 pounds. One tire read 40 psi on the highway, very unsafe Resolved that but over-inflated tires by at least 5 pounds. One tire read 40 psi on the highway, very unsafe More

the service people are very polite and listen to your problems than tells you what they plan on doing. Love Mike L problems than tells you what they plan on doing. Love Mike L More

it all went smoothly as planned. here are another nine words required for this review. here are another nine words required for this review. More

We always have received terrific service from Koons, and our Service Advisor (Mike) is conscientious and trustworthy. our Service Advisor (Mike) is conscientious and trustworthy. More

They got my car in despite a full schedule and got all the work done as promised. Really friendly service. the work done as promised. Really friendly service. More