Koons Ford of Annapolis - Service Center

The customer service by the staff is top notch. The follow up and attention to detail is best in class. Also, they always make it right for the customer. The follow up and attention to detail is best in class. Also, they always make it right for the customer. More

It looks like you are giving your service advisor double duty. He is now both a service advisor and a second rate cashier. This can distract the service advisor from giving an expert advise by being a medio duty. He is now both a service advisor and a second rate cashier. This can distract the service advisor from giving an expert advise by being a mediocre cashier. More

My service advisor was tentative and respectful. He explained everything and gave me options. From having all the work done to just being able to get my truck out. He explained everything and gave me options. From having all the work done to just being able to get my truck out. More

Was easy to make appointment, service mgr called with estimate and work to be completed. Other than the cost was pleased with overall service estimate and work to be completed. Other than the cost was pleased with overall service More

I had a great experience with my oil change but not so good experience when trying to get my sunroof repaired. The loaner experience, especially, was awful. And the price for the sunroof service was ast good experience when trying to get my sunroof repaired. The loaner experience, especially, was awful. And the price for the sunroof service was astronomical at over $1,058 and $258 to diagnose what I told the service department was the issue. I wound up purchasing the sunroof motor on Ebay for $107 and installing it myself. More

Hannah handled everything with this transaction with incredible care. Her communication with me prior and during this adaptive equipment install was impeccable. I could tell she really cares about the c incredible care. Her communication with me prior and during this adaptive equipment install was impeccable. I could tell she really cares about the customers. More

Koons is the best dealership that I have ever been to. The Sales manager and team were simply amazing. The Sales manager and team were simply amazing. More

Good service. . made sure he communicated well. Would have liked better accommodations when waiting, but they worked. . made sure he communicated well. Would have liked better accommodations when waiting, but they worked. More

service was five star as always, wait time was perfect with good cup of coffee and walk around the new car lot with good cup of coffee and walk around the new car lot More

Loved the pick up and drop off at my house when having an oil change for my Bronco. Top notch service oil change for my Bronco. Top notch service More