Koons Ford of Annapolis - Service Center

Oil change take 3 hours even I had appointment. Not acceptable. Need better scheduling service or better time frame. Not acceptable. Need better scheduling service or better time frame. More

It took a while to get everything resolved (Oil Change was ok, Steering column required tapping resources from a different dealership thanks Mike, and then a throttle body issue - 3 different events, one was ok, Steering column required tapping resources from a different dealership thanks Mike, and then a throttle body issue - 3 different events, one right after the other). But all was good in the end (except the cost of the steering column). More

Service follow through was good. Completed the work in a timely manner. Did not wait longer than expected. Completed the work in a timely manner. Did not wait longer than expected. More

Professional and skilled workers. Quick to help with urgent problems. You can trust them which is importamt Quick to help with urgent problems. You can trust them which is importamt More

Patrick and Earl took great care of me. Great communication and I feel like I am a valued customer Great communication and I feel like I am a valued customer More

Overall, efficient, effortless experience. Looking forward to our next interaction. Thank you so very much. Looking forward to our next interaction. Thank you so very much. More

Service on car was good but service writer couldn’t be located when I got there for my appointment. located when I got there for my appointment. More

We have dealt with Koon's for 3 cars, nothing but the best service. Sellin, buying and service. best service. Sellin, buying and service. More

Quick and easy to schedule. No issues and Mike was great to work with. Thanks No issues and Mike was great to work with. Thanks More

From the very second you arrive you are treated like family. White glove service would be an understatement. I simply cannot recommend KoonsFord of Annapolis enough. Excellent job. Thanks again. family. White glove service would be an understatement. I simply cannot recommend KoonsFord of Annapolis enough. Excellent job. Thanks again. More